Good experience, it was my first time using the company. There was plenty of signage and info on what to do and the staff member there explained what I needed to do as well. Over all a good experience... See more
Company replied
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Review summary
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The staff is helpful, and the automated wash is so quick. Sometimes you will get the odd issue with the app not updating straight away but other than that all pretty straightforward
Company replied
Good value car wash Not the best as best as it missed bits, but that is too be expected with the limited automation and brushed etc.however, given the limited spec it did a decent job of getting the... See more
Company replied
The extra cleaning was done but a bit effort time would have cleaned just a bit better. Perhaps I will go back to all automatic car wash and do the extra cleaning myself.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
34K reviews
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Great service …
Car wash wasn’t busy so got straight in. Great service from staff and excellent value for money. Using the app makes purchasing even quicker and gives access to money off deals.
19 August 2026
Car damaged during wash and no responsibility taken
I used IMO Car Wash in Houghton Regis on 20 August 2026 and came out to find damage to the front driver’s side of my car that was not there before entering the wash.
I was particularly disappointed because I had only just had the car cleaned and immediately noticed the damage when I left. I have photographs showing the condition of the vehicle afterwards.
A car wash should not leave a vehicle damaged, and I am now having to deal with getting the damage assessed and repaired, as well as trying to establish how it happened.
I would strongly recommend checking your vehicle carefully before and after using IMO, particularly around the wheels and bodywork. I expected a car wash to clean my car, not leave me with a repair bill.
IMO need to take much greater care with customers’ vehicles and take responsibility when damage occurs!
20 August 2026
Maybe actually give the car a bit of a…
Maybe actually give the car a bit of a wash. After paying for ceramic xt or whatever it's called seeing the dirt just smeared evenly over the car is not what I was expecting. I'll try again tho as bought a package of 4 washes...see if you can improve
20 August 2026
Easy access and friendly
Easy access and friendly, helpful operators. Pleasant experience using the car wash
16 August 2026
DO NOT BUY THE wash packs
Bought these online coupons. They had a short use by expiry date. Never got round to use them all so lost money in the end. DO NOT BUY THE wash packs unless you are a regular visitor to these car washes.
and there's no way to extend their use date for free.
22 March 2026
Initial problems but eventually sorted.
I bought 4 car washes through an email from Money Supermarket. There was some difficulty getting the QR code with IMO initially sending me to Money Supermarket for the QR code and them saying it didn't come from them but IMO, which after again contacting managed to send me the QR code. The QR code was accepted no problem at my local car wash and as it was my first time of using IMO with an electric car they talked me through leaving in neutral and brake off.
7 August 2026
Excellent and fast service
Excellent and fast service. Hard working, professional and very polite staff.
20 August 2026
Great car wash with long lasting shine
20 August 2026
Easy, quick, does the job
Easy, quick, does the job, what else can anyone want from a car wash?
18 August 2026
Always great customer service and am…
Always great customer service and am glad for your team with their professionalism
18 August 2026
Left with a wet car
The car came out clean, which was great. However, I left with it still l wet as the final drying stage didn’t have the cloths available after the air dryer. It would have been much better if the car could have been dry before leaving. I had water steaks all over my car when it eventually dried, which I had to then wipe off with a cloth.
18 August 2026
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