I was in the line watching the operators clean the car in front of me, they had the same wash program but my car definitely didn’t get the same attention to detail pre wash as the car ahead. Possibly... See more
Company replied
Location
Switch locationHarlaxton Road, NG31 7AB Grantham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not sure I got the ceramic coating I paid for the other day plus the triple foam seems weak & colourless nowadays unlike when the machine was first upgraded when it was thick & a trio of colours. I as... See more
Company replied
First time visit .. very helpful in how to pay using my phone .. explained how everything works .. car was really dirty but came out extremely clean considering I only had the basic £5:50 wash . I wi... See more
Company replied
Very professional team, well organised and very friendly and helpful. Good thing is you can bring your own water to the side and get some discount. Just ask stuff. Thank you for your service guys.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Harlaxton Road, NG31 7AB, Grantham, United Kingdom
4.0
Great
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from IMO Car Wash - Grantham
William Rose,
We regret the wash was insufficient. Please contact us so we can improve.
IMO Car Wash
Reply from IMO Car Wash - Grantham
Dave ,
We appreciate your kind words! We are glad you enjoyed our service.
IMO Car Wash
Reply from IMO Car Wash - Grantham
Brian Kelly,
We're so glad you enjoyed your visit! We appreciate your kind words.
IMO Car Wash
Fantastic friendly service with…
Fantastic friendly service with attention to detail highly recommended
9 May 2026
Reply from IMO Car Wash - Grantham
Charlotte,
We appreciate your kind words! It's great to know you found our service friendly and detailed. We value your recommendation and hope to see you again!
IMO Car Wash
Reply from IMO Car Wash - Grantham
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Too big a queue didn’t wash in the end
26 April 2026
Reply from IMO Car Wash - Grantham
customer,
We regret the long queue prevented you from washing. We'll review our processes to improve your experience.
IMO Car Wash
A really easy car wash to use
A really easy car wash to use - friendly staff & good prices. The car is always nice & clean and shiny so the products must be good. Rarely any long waits either - highly recommended
25 April 2026
Reply from IMO Car Wash - Grantham
Alison,
We're happy to hear that you find our car wash easy to use, with friendly staff and good prices! We appreciate your recommendation and that your car is always clean and shiny.
IMO Car Wash
Very professional team
Very professional team, well organised and very friendly and helpful. Good thing is you can bring your own water to the side and get some discount. Just ask stuff. Thank you for your service guys.
6 April 2026
Unprompted review
Reply from IMO Car Wash - Grantham
JODIDO PAJERO,
We appreciate your kind words about our team's professionalism and friendliness! We're happy you found our service helpful and well-organized. Thank you for your feedback!
IMO Car Wash
It's a waste of your money
It's a waste of your money. I don't recommend this car wash. It's the worst in town. This car wash is the worst I've ever been to. The car wasn't cleaned properly. It was done quickly when I pointed it out. The gentleman cleaned it properly, but it still wasn't as it should have been. I don't recommend this car wash. It's the worst in town. It's a waste of your money.
21 March 2026
Unprompted review
Reply from IMO Car Wash - Grantham
Please contact us via our Website so that we can investigate further.
Many Thanks
App needs work
Purchased a wash from the app whilst waiting. App still had not updated by time reached staff. When I explained it was not there, their response was "not my problem".
Slow updating of purchases via the app needs resolution.
19 March 2026
Reply from IMO Car Wash - Grantham
Please Contact Us via our Website so that we can investigate this further.
Reply from IMO Car Wash - Grantham
Mr Zeng,
We appreciate your feedback and are glad you found our service efficient and reasonably priced. We value your input!
IMO Car Wash
Quick and easy clean car out for the…
Quick and easy clean car out for the day thank you
28 February 2026
Reply from IMO Car Wash - Grantham
Steve Haskey,
We're happy that our quick and easy service helped get your car clean for the day! Thank you for your positive feedback, we appreciate it.
IMO Car Wash
Not sure I got the ceramic coating I…
Not sure I got the ceramic coating I paid for the other day plus the triple foam seems weak & colourless nowadays unlike when the machine was first upgraded when it was thick & a trio of colours. I assume it’s down to trying to make more money by diluting the product?
1 March 2026
Reply from IMO Car Wash - Grantham
Mark Sterry,
We appreciate your feedback and regret that your recent experience did not meet expectations. We'll investigate the ceramic coating application and the triple foam quality to ensure our services align with our standards. Thank you for bringing this to our attention.
IMO Car Wash
Ultra hd wash
Buy washing ultra hd for 14£ and even before wash was sprayed some cleaning stuff and wet by water pressure not all birds poo was cleaned and drying on the end it's not so good.
22 February 2026
Reply from IMO Car Wash - Grantham
Marek,
We appreciate your feedback. We're sorry the wash didn't fully remove the bird droppings, even after pre-treatment. We'll review our cleaning process to improve results.
IMO Car Wash
Reply from IMO Car Wash - Grantham
Ian Mutch,
We appreciate you sharing your experience with our quick and professional service. Thank you for the positive feedback!
IMO Car Wash
Reply from IMO Car Wash - Grantham
Robert,
We're happy to hear that you had a good experience and found it a valuable investment. Thank you for your positive feedback!
IMO Car Wash
Friendly staff
Friendly staff, good communication and took good care of my car. Very clean. Great service.
18 February 2026
Reply from IMO Car Wash - Grantham
SAM LANGLEY,
We appreciate your positive feedback! We're happy to hear that you found our staff friendly, experienced good communication, and a very clean car.
IMO Car Wash
I was in the line watching the…
I was in the line watching the operators clean the car in front of me, they had the same wash program but my car definitely didn’t get the same attention to detail pre wash as the car ahead. Possibly because I had a prepaid QR code and didn’t pay them directly. Wash wasn’t terrible although there was still some bird lime on the roof afterwards. Finally this machine never cleans my alloy wheels properly despite being quite (small 17”)compared to new cars today. Ok for removing winter grime but nothing more special than any other automatic car wash.
24 January 2026
Reply from IMO Car Wash - Grantham
Thomas,
We appreciate you taking the time to share your experience. We're sorry to hear that our pre-wash attention and the final cleaning results didn't meet your expectations, especially regarding your wheels and the bird lime. We will review our processes to ensure consistent quality for all our customers.
IMO Car Wash
Reply from IMO Car Wash - Grantham
Jeet Patel,
We appreciate you taking the time to share your positive experience, and we are so glad you were happy with our thorough job!
IMO Car Wash
I would certainly recommend IMO over…
I would certainly recommend IMO over hand car wash.
20 January 2026
Reply from IMO Car Wash - Grantham
Ian Kimpton,
We're happy to hear that you recommend our services over hand car washes. Thank you for your positive feedback and support.
IMO Car Wash
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.