Friendly staff member, efficient, buy on the app, turn up, get car prewashed, go through machine, bish, bash, bosh, easy done!
Location
Switch locationCherry Garden Lane, CT19 4AP Folkestone, GB
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All the usually expected attributes. Politeness, efficiency, speed and job well done. I never give a maximum, because........ No matter how Good Excellent or Superb matters may be.........THERE IS... See more
Company replied
I am a taxi driver in Cheriton and regularly use IMO car wash.The men working there are very friendly and do an outstanding professional job.My car always looks like new.Definately recommend going the... See more
As I was in the area and had a bit of time I thought I'd give the car wash. I'd used it once before and it was a good experience. I bought a wash on my phone and drove around to the site only to find... See more
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
Cherry Garden Lane, CT19 4AP, Folkestone, United Kingdom
4.0
Great
67 reviews
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Friendly staff member
Friendly staff member, efficient, buy on the app, turn up, get car prewashed, go through machine, bish, bash, bosh, easy done!
5 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Temporarily Closed?
As I was in the area and had a bit of time I thought I'd give the car wash. I'd used it once before and it was a good experience. I bought a wash on my phone and drove around to the site only to find there was a red traffic cone in the entrance. I sat there for a moment but I assume it was shut? There was no other signage and some cleaning materials seemed to left out but there didn't appear to be anyone about (Fri 29/5). A bit odd but I will give it another try next week as I've obviously already bought the wash.
29 May 2026
Reply from IMO Car Wash - Folkestone
GRAHAM KING,
We are truly sorry to hear about the confusing experience you had at our car wash. It's disappointing that you encountered a closed entrance and a lack of clear signage, especially after purchasing a wash. We are reviewing our procedures to ensure this does not happen again. We appreciate you giving us another chance.
IMO Car Wash
Reply from IMO Car Wash - Folkestone
Mal Woodgate,
We're so glad you had a smooth experience and appreciate your kind words about our staff!
IMO Car Wash
The car windshield had multiple dry…
The car windshield had multiple dry dust mark and some white spots which I was expecting will go post wash but, they are still there.
When the service specifies pre wash I was expecting some will look on this details but person didn't took any action on this.
17 May 2026
Reply from IMO Car Wash - Folkestone
Hitesh Mehta,
Thank you for your feedback. We are sorry to hear your car wash experience was disappointing. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
The guys are great - car calean inside and out
The guys are great, very happy with the car cleaning. Had a mini-valet also which was quick and well worth it.
8 May 2026
Reply from IMO Car Wash - Folkestone
Russell,
We appreciate you sharing your experience! We're so happy to hear that you were very satisfied with the car cleaning and found the mini-valet quick and worthwhile.
IMO Car Wash
Reply from IMO Car Wash - Folkestone
Sean Newman,
We appreciate you taking the time to share your experience! We're so glad you found our staff friendly and enjoyed the app discounts and rapid service.
IMO Car Wash
Shine is good but only been 2 days.
Shine effect good but only 2 days, cleaning of car should be better, the dryer always leaves pools of water running down panels, I Always have to Dry car myself it leaves water stains on panels & clean the dirt off that was missed; £15 expect better especially as only Outside of car. It's a shame, not enough time spent with foam on car to loosen dirt "perhaps". I keep trying for the convenience but will give up if same on 4th wash.
3 May 2026
Reply from IMO Car Wash - Folkestone
Mr K,
We appreciate your feedback. We regret the wash quality wasn't satisfactory, especially regarding drying and dirt removal. We'll review our processes to improve the cleaning and drying results.
IMO Car Wash
Friendly competent staff
1 May 2026
Reply from IMO Car Wash - Folkestone
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Great service
2 May 2026
Reply from IMO Car Wash - Folkestone
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
The end result wasn’t what I’d expect…
The end result wasn’t what I’d expect for £20. The pre wash should attend to areas missed by the automated system — around wing mirrors, wipers back and front, etc. Also, because the car doesn’t get properly dried, there was also quite a lot of water marks left behind once the remaining water had evaporated. I would hope that the water used is softened, but it doesn’t seem like it.
30 April 2026
Reply from IMO Car Wash - Folkestone
customer,
Thank you for your feedback. We regret that the wash quality did not meet your expectations for the price paid. We will review our pre-wash process and drying to improve the overall outcome. We appreciate you bringing this to our attention.
IMO Car Wash
Reply from IMO Car Wash - Folkestone
JAMES,
We appreciate you mentioning our excellent service. We value your feedback regarding queueing; it means a lot to us. Thank you.
IMO Car Wash
Reply from IMO Car Wash - Folkestone
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Friendly
Friendly, efficient service with an excellent result. The IMO app allows easy booking and payment with many options and discounts available.
Highly recommended.
18 April 2026
Reply from IMO Car Wash - Folkestone
Mr D Hill,
We appreciate your positive feedback! We're happy to hear that you found our service efficient and friendly and achieved excellent results. It's also great to know the app was easy to use!
IMO Car Wash
Efficient staff
Busy car wash but staff work hard to get people through as quickly as possible. Always friendly.
11 April 2026
Reply from IMO Car Wash - Folkestone
Louise,
We appreciate you taking the time to share your positive experience! We're happy to hear that our team's hard work and friendliness made your visit pleasant and efficient.
IMO Car Wash
Easy experience
Easy experience, pre paying before hand and scan on arrival. For price you pay the results aren’t always the best or thorough and obviously you need to wipe the car down after to avoid water marks. It’s ideal for a quick/convenient wash but not 100%.
6 April 2026
Reply from IMO Car Wash - Folkestone
Louise,
We appreciate your feedback. We're sorry to hear the wash wasn't entirely satisfactory for the price. We aim for convenient and effective service, and we'll consider your comments to improve our wash quality.
IMO Car Wash
I got to the folkestone branch and…
I got to the folkestone branch and there was only 1 person there to start the wash he only sprayed the car not even uses of o spung £20 it cost so not really happy
5 April 2026
Reply from IMO Car Wash - Folkestone
Many Thanks for your review. Please contact us via our website so that we can investigate further.
Car was still dirty
Car was still dirty i usually wash the car myself at the local jet wash for £3.50 but decided to go to imo I paid almost double what I would normally an the car was still dirty there was outlines of bird poo still thick dirt and grime on the boot and the wheels barley touched i think next time I will ask my 6 year old to wash it!! Staff barley spoke I don’t think I’ll go again
28 March 2026
Reply from IMO Car Wash - Folkestone
customer,
We appreciate you taking the time to share your experience. We're sorry to hear that the wash quality did not meet your expectations and that the staff interaction was minimal. Please contact us directly at Customer-Services@imo-carwash.co.uk, so we can investigate this further.
IMO Car Wash
Good service from staff member and…
Good service from staff member and really good car wash . 10 Stars !!!! Also decently priced .
23 March 2026
Reply from IMO Car Wash - Folkestone
customer,
We appreciate you sharing your experience! We're happy to hear that you found our car wash really good and decently priced, with good service from our staff.
IMO Car Wash
The staff were superb
The staff were superb one helped me put my automatic car in neutral as I didn't know how, just for clarity it's a new car not just my stupidity.
24 March 2026
Reply from IMO Car Wash - Folkestone
Graeme Dearing,
We're happy to hear our staff provided superb assistance with your new car! We appreciate your positive feedback and are glad we could help.
IMO Car Wash
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