IMO Car Wash Reviews 

28,221
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 13,750 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being excellent, helpful, friendly, and efficient, often highlighting their positive attitude and care for the quality of their work. Many people find the service to be brilliant, quick, and easy to use, with a good selection of wash options available. Reviewers often report that their cars come out spotless and sparkling, appreciating the overall cleanliness and shine achieved. However, some customers were dissatisfied with the quality of the wash, noting issues like bird droppings, dirt marks, and water spots remaining on their cars even after paying for premium services. A few other people also felt that the drying system needed improvement, as their cars were still quite wet, and some mentioned that the wheel cleaning was insufficient. There were also occasional mentions of rude staff and concerns about the value for money, especially when the results did not meet expectations for the price paid.

What people talk about most

Service

Users describe ambiguous interactions with service, with many reviewers expressing disappointment with the... See more

Staff

Reviewers mention positive feedback about staff, with many describing them as friendly, helpful, polite, and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing disappointment as their cars... See more

Product

Clients share ambiguous opinions on the product, with some reviewers expressing satisfaction, noting their... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding the prices... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff was excellent and you could tell he cared about the quality of work he was delivering. Nothing but praise for him! The machine itself however didn’t get rid of all of the bird poop on... See more

Company replied

Rated 4 out of 5 stars

Great car wash with plenty of wash options to choose from. The guy at the Sale Moor branch is always friendly, polite, and provides excellent customer service. The only downside is that after the c... See more

Company replied

Rated 4 out of 5 stars

Car spotless after. I only did not give full stars because of the app. It had on it a 5 pound off the top wash that was ending yeaterday, when I went to purchase the £20 and rhen to get this it then d... See more

Company replied

Rated 4 out of 5 stars

Reasonable rate with good washing. However there were some negatives like wheel cleaning is not enough. The drying option should be more deeper.

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

28K reviews

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3.8

All reviews

(28,221)

25,349 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with car wash

This was the first time I had used the car wash and once I had got past the registration procedure and chosen the type of wash I required, everything went well and it was a new experience for me - the staff were friendly and helpful and the car looked nice and clean

8 July 2026
Rated 1 out of 5 stars

No foam came out of tubes

No foam came out of tubes, rollers where stinking dirty so was the water, was first thing in the morning so should have been spotless, got home and there is splatter marks in the paintwork of my car and I can't remove them from the rinse spray before the heat blower.

8 July 2026
Rated 5 out of 5 stars

Fast quick and efficient

Fast quick and efficient. Don’t usually have to wait long for car wash. Friendly face always smiling. Good choice of options for car wash. App easy to use and quick, like the offers that come through as well

8 July 2026
Rated 3 out of 5 stars

Great wash but rude service

The wash was very good and no queue times but the man operating the machine was really rude. I hadn’t used the service before so was unsure on when to break/handbrake etc. He was very abrupt when I got this wrong. There was no need - it was a simple mistake and no one was waiting.

8 July 2026
Rated 3 out of 5 stars

Unfortunately

Unfortunately, I was not completely satisfied with my visit to this car wash. Even though I selected the “Ultra HD” program, including the rinsing option, my car still had white spots in many areas afterwards, most likely from limescale or water residue. I had to spend quite a lot of time removing these marks manually with a cloth afterwards.

I was also disappointed that the vacuum cleaners require coins. At other IMO car washes, this is not necessary, and having to worry about coins created unnecessary time pressure. I felt stressed trying to vacuum the car quickly within the limited time available.

During the washing process, there was also a strong unpleasant smell, similar to sewage, which negatively affected the overall experience.

7 July 2026

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