Automated machine with different types of wash and wax defending on price paid by app. They use a jet spray before the car enters but still the conveyor and brushes miss insects and spots on the body... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick & convenient. The whole process only took a short while despite a bit of a queue. The QR code was difficult to capture from inside the car, but, all in all, a good service at a competitive price... See more
Company replied
Decent wash and dry with efficiency, hand prewash and discounted price when paying online. The only criticism I have is the windows and crevices seem a bit wet and need a bit of a wipe after the autom... See more
Company replied
The process is faultless, quick paying app, staff are efficient and helpful. The pre wash by staff is great, however, last few times, my wheels have not been cleaned thoroughly.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rushed and unclean washing
Even though the car wash was open till 8pm, the worker was rushing me to get done by 7pm. Because he would like to close the car wash. After washing the car I was vacuuming the car, and even then he came outside and was also rushing me to get done. He closed the car wash at 7.30pm.
Even though I paid for the second best option, the car is still kinda dirty. And it wasn’t even that dirty to begin with.
17 July 2026
I am not totally satisfied with car…
I am not totally satisfied with car wash this time at IMO in Orbital park. This is my second time similar experience with same imo location. I had diamond wax wash but car windscreen, windows bumper, etc still holding lot of dirts. I have taken photos post car wash but not sure where to post and complain. May be I will check the imo app.
26 July 2026
brill
so wait time easy to pay the wash i selected was there exterior top tier wash and only cost £21 too less than 30 minutes i believe
the staff was friends and workded efficiently
24 July 2026
Two very friendly staff working at the…
Two very friendly staff working at the Newport site on Sunday (26/07) afternoon at 4:30pm were fantastic. I didn't get their names, but they were really helpful and really brightened my 3 year-olds day. Thanks!
26 July 2026
Very helpful staff and my car is lovely…
Very helpful staff and my car is lovely and clean.
24 July 2026
Polite and efficient operatives at the…
Polite and efficient operatives at the entrance and a nice clean and shiny car at the exit!!
24 July 2026
easy to use
simple to use the online system and easy to go through the physical drive thru. cleaned as I would expect for £7.50
26 July 2026
Great service and excellent price
26 July 2026
Such an easy app to use plus every…
Such an easy app to use plus every sixth wash is free, can't really ask for more than that
26 July 2026
Friendly and helpful staff
24 July 2026
Excellent service
23 July 2026
Triple Foam wash
I purchased the Triple Foam wash, but it now seems the same as the standard wash with no noticeable difference. Also, after the wash, there was an unpleasant smell inside the car, as if dirty water had been left in the interior. I expected better quality wash using triple foam.
24 July 2026
Car hasn't been washed properly
Car hasn't been washed properly, wheels were dirty after wash, pre wash wasn't been done properly
24 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.