Good quick service at a competitive price . Only disadvantage is the doors aren’t opened to clean on the edge of the interior compared to a hand car wash.
Company replied
Location
Switch location1 Sir Alfred Owen Way, CF83 3HU Pontygwindy Ind Est, GB
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The pre hand was not very good my alloys never cleaned properly .Just a quick spray going through the motions. I put car through every week using either CERAMIC or HD rest of the car is cleaned ok... See more
Company replied
The wash was good. Unfortunately the car in front and myself were kept waiting for a very long time for no apparent reason. The attendant finally appeared out of the office after around 10 mins, he di... See more
Company replied
This is my favourite car wash. Courteous, efficient staff, reasonable prices and a really good wash.
Company replied
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
1 Sir Alfred Owen Way, CF83 3HU, Pontygwindy Ind Est, United Kingdom
3.0
Average
28 reviews
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I paid online and arrived and was told…
I paid online and arrived and was told it was cash only even though I had already paid
24 May 2026
Reply from IMO Car Wash - Caerphilly
Gemma Murphy,
We appreciate you sharing your experience. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Purchased an ultra HD was
Purchased an ultra HD was, but Ultra HD wasn't applied due to an issue with the machine.
21 May 2026
Reply from IMO Car Wash - Caerphilly
Craig,
We regret the issue with your Ultra HD wash. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Caerphilly
Jason Finlay ,
We appreciate your positive feedback! We are glad you enjoyed the great wash and service. Thank you for your time!
IMO Car Wash
Good quick service at a competitive…
Good quick service at a competitive price . Only disadvantage is the doors aren’t opened to clean on the edge of the interior compared to a hand car wash.
23 May 2026
Reply from IMO Car Wash - Caerphilly
Roz Owens,
We appreciate your feedback on our quick service and competitive pricing. We understand your point about the door edges and will consider this for future improvements.
IMO Car Wash
Poor clean
Poor clean, bird poo still on the door of the car, even after a £12 clean. Disappointed!
17 May 2026
Reply from IMO Car Wash - Caerphilly
Nicky ,
We are truly sorry your car wash was unsatisfactory. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Rude worker
Car wash was ok. Older gent quite rude to me considering I haven't used it before
8 May 2026
Reply from IMO Car Wash - Caerphilly
Jacci Collins,
We appreciate your feedback and are sorry your car wash experience wasn't ideal. We'll address the reported behavior to ensure a better experience for everyone.
IMO Car Wash
Really friendly staff but not a lot of…
Really friendly staff but not a lot of attention was paid to the wash of my car. I paid for a diamond wax and no soap was put on the car in the prewash and the machine went through too quick so didn’t wash properly. I was disappointed as it’s usually really good
8 May 2026
Reply from IMO Car Wash - Caerphilly
Rhiannon Price,
We appreciate your feedback. We're sorry the wash quality wasn't up to par, especially with the diamond wax. We'll review the prewash process and machine speed with our team to improve.
IMO Car Wash
Favourite Car Wash
This is my favourite car wash.
Courteous, efficient staff, reasonable prices and a really good wash.
30 April 2026
Reply from IMO Car Wash - Caerphilly
Tracey - UK,
We appreciate you taking the time to share your experience! We're so glad to hear you consider us your favorite car wash because of our courteous staff, efficient service, and reasonable prices.
IMO Car Wash
The pre hand was not very good my…
The pre hand was not very good my alloys never cleaned properly .Just a quick spray going through the motions. I put car through every week using either CERAMIC or HD rest of the car is cleaned ok but not satisfied with wheels.
16 April 2026
Reply from IMO Car Wash - Caerphilly
leighton jenkins,
We regret that the pre-hand wash did not clean your alloys to your satisfaction. We appreciate you bringing this to our attention. We will investigate to ensure better wheel cleaning in the future.
IMO Car Wash
Reply from IMO Car Wash - Caerphilly
customer,
We apologize that the app was slow. We will look into this so your experience is better next time. Thanks for your feedback.
IMO Car Wash
Not worth the money
Went for the most expensive option and saw no benefits over a cheaper version - marketing scam I looks like - finish was not great either so I would never return and I'd stick with hand washing
21 March 2026
Reply from IMO Car Wash - Caerphilly
Myles Wellington,
We appreciate your feedback and regret that our top-tier option did not meet your expectations. We're sorry the finish quality was unsatisfactory. We'll review our services.
Please contact us directly via email at Customer-Services@imo-carwash.co.uk, so we can investigate this further.
IMO Car Wash
One of the foam sprays did not spray…
One of the foam sprays did not spray the left hand side of my car, it sprayed the window of the car wash building instead ☹️ but the rest of my car was lovely and clean.
15 February 2026
Reply from IMO Car Wash - Caerphilly
Mrs Webb ,
We appreciate you bringing this to our attention. We're sorry the foam spray didn't function correctly on one side. We'll investigate the issue to ensure a better experience for everyone.
IMO Car Wash
The wash was good but….
The wash was good. Unfortunately the car in front and myself were kept waiting for a very long time for no apparent reason. The attendant finally appeared out of the office after around 10 mins, he did apologise but offered no reason for the wait. This is supposed to be a speedy service and could not reverse out due to another car joining the wait.
13 February 2026
Reply from IMO Car Wash - Caerphilly
JON B,
We appreciate you sharing your feedback. We're sorry to hear about the delay you experienced and that it impacted your visit. We aim to provide a speedy service and will look into the cause of the wait.
IMO Car Wash
Very quick and easy experience.
8 February 2026
Reply from IMO Car Wash - Caerphilly
David Palmer,
We're glad you found your experience quick and easy. Thank you for your positive feedback; we appreciate it.
IMO Car Wash
Horrid first time experience!
As a first time visitor to this car wash I wasn’t aware of the arrangements. I pre booked the Diamond Wax wash using the QR Code and presented my phone to the operator. He did not explain anything clearly to me. I could not understand a word he actually said. I was not made aware that the car actually rides free wheel through the wash so my auto brake was set to on. He actually opened my car door and barked some instruction at me to release it which quite unsettled me. I won’t be going there again!
12 January 2026
Reply from IMO Car Wash - Caerphilly
TIM BENNETT,
We appreciate your feedback and regret your experience. We're sorry the instructions weren't clear and that assistance was unsettling. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
My car was not washed as the car wash…
My car was not washed as the car wash had a height restriction of 1.85 metres and my vehicle was 1.9 metres.. most other car washes I have used have a max height limit of over 2 metres.
16 December 2025
Reply from IMO Car Wash - Caerphilly
Santhosh G,
Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Rip off..
Rip off... paid £8 for a diamond wash, the bloke sprayed the wheels and that was it , no brush wash or jet wash befor he swnt me in to the machine. When i questioned it i was told he dose not do it and muttered he didnt have time what a joke. Asked for my money back . Pay more and going to hive ne a cheap wash. Rip off.After going here for years will not be going back.
15 November 2025
Unprompted review
Reply from IMO Car Wash - Caerphilly
Natalie Jago,
We appreciate you bringing this to our attention. We're sorry the diamond wash did not meet your expectations and for the service you received. Please can you get in touch with us directly on the following email so we can gather more information?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Reply from IMO Car Wash - Caerphilly
Paul R,
We're happy to hear that you consistently have a positive experience with our service. Thank you for your feedback.
IMO Car Wash
£10 for wash & wax and still dirty it…
£10 for wash & wax and still dirty it couldn't even get bird poo off the car and the front and rear windscreen are still dirty it's like the whole top of the car has been missed and only the sides have been cleaned
25 August 2025
Unprompted review
** Caerphilly **
** Caerphilly **
beware, you pay for one thing and they put you through in a lower item wash. You email IMO but never heard back.
I'll never use them again!
reference Ticket #46565
4 March 2023
Unprompted review
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