IMO Car Wash Reviews 

32,547
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 16,321 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and efficient, contributing to a positive service experience. Many are satisfied with the car wash results, noting their vehicles come out spotless, gleaming, and looking new after a professional and quick service. However, some customers noted dissatisfaction with the cleaning quality, reporting cars not thoroughly clean, water marks, or specific areas like wheels and mirrors being missed, leading to questions about value for money. Additionally, a few people felt the pre-wash was minimal or rushed, and some reviewers mentioned instances of poor service, such as attendants being unhelpful or closing early.

What people talk about most

Service

Consumers find service to be ambiguous, with some reviewers praising the amazing team, quick service, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Customers had ambiguous experiences with quality, with some reporting positive outcomes such as a clean,... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction, noting... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding the pricing reasonable and offering good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Never used this car wash before - so hadn’t got a clue. Could have had some more information displayed, but I worked out what I was doing and the attendant was brilliant.

Rated 4 out of 5 stars

8 out of 10 times the car is clean but more importantly it’s how customer service handle the 2 other times. I have had a good experience with the latter

Rated 4 out of 5 stars

Easy process of getting the car washed after loading the app on my iPhone and buying a particular wash for the car. The attendant was polite and helpful.

Company replied

Rated 3 out of 5 stars

Great job by the machines, unfortunately there is a vile smell of stagnant water everytime i go through the car wash, even with all vents turned off in the car, the smell still comes through, the whol... See more

Company replied


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

33K reviews

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3.8

All reviews

(32,547)

29,593 reviews in the last 12 months

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Rated 1 out of 5 stars

Car wash was fine

Car wash was fine, did exactly what I expected, however when I get multiple emails saying “reminder to review a car wash” you deserve a 1 star review.

4 August 2026
Rated 4 out of 5 stars

Pre payment system needs clarifying to avoid unnecessary delays

Only 4 stars as the queue was fairly long and the 2 operators were slow at taking payments.
The system needs to be speeded up by larger signs with full app instructions on how to pre pay in order to avoid unnecessary delays. I pre paid and it took about 5 seconds for me to be cleared onto the ramp, other customers were having lengthy chats which is infuriating.

6 August 2026
Rated 1 out of 5 stars

Bought a voucher on-line

Bought a voucher on- line, went to the car wash it was “closed for maintenance”. I emailed to request a refund and had no response what so ever. Very poor customer service.

6 August 2026
Rated 2 out of 5 stars

Car wash was fine but staff were not

The car wash itself was fine but the person attending at the car wash was unfriendly and borderline rude. It made the experience quite uncomfortable and for that reason I’d choose to go somewhere else next time.

6 August 2026
Rated 3 out of 5 stars

Not the best

On this occasion I purchased a car wash using the app. Relatively easy to do and when I got to my local unit they scan the QR code to get started. There’s very little customer service at my local which I feel lets the place down and on a few occasions there’s something not working properly when going through the wash. I’ve experienced soap/foam not spraying, washers not spinning and power cuts. I go back as it’s local and for convenience, but I don’t use this place as often as id like due to the above.

4 August 2026
Rated 2 out of 5 stars

Car not cleaned at all

Car not cleaned at all, machine stopped half way in, kept washing the same spot when I came out car didn’t dry and some parts not cleaned

6 August 2026

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