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iMemories Reviews 

1,596
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 976 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the overall process of sending in and digitizing old family tapes is remarkably simple, quick, and completely hassle-free. People also praise the responsive customer support team and note that the final video results often exceed their initial expectations. Reviewers consistently highlight how wonderful it is to watch these cherished memories online with their families. However, some reviewers were not happy with the final outcome, noting that certain videos turned out with poor resolution, pixelated images, or unexpected visual defects. A few consumers also mentioned encountering issues regarding unexpected formats or difficulties with communication.

What people talk about most

Product

Consumers find product performance to be mixed, with many reviewers praising the fast digitization process,... See more

Service

Clients share high satisfaction regarding the service, praising the fast turnaround times and the easy... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how quick, simple, and... See more

Quality

People report positive experiences with quality, expressing satisfaction with the fantastic conversion of old... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers found the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was convenient to be able to send in multiple video formats to be digitized. Overall, the quality was good. However, on a couple of videos there is a horizontal bar covering about 10% of the scre... See more

Rated 5 out of 5 stars

Great experience so far!! I have had two boxes of various media digitized and just sent off a third. I love that I can talk to knowledgeable and kind people regarding the process especially since I wa... See more

Rated 5 out of 5 stars

Our family has enjoyed watching all these video’s that we haven’t seen in years! It was an easy experience! I mailed it out, and received everything back in a few weeks! It was a wonderful surp... See more

Rated 5 out of 5 stars

When I was in the process of deciding about whether or not to send my videos to iMemories, I was in contact with someone who was very helpful and answered all my questions. The information they gave... See more


Company details

  1. Movie Streaming Service
  2. also in
  3. Cloud Storage Service
  4. Film and Photograph Library
  5. Media Company
  6. Photo Restoration Service
  7. Video Editing Service

About iMemories

Written by the company

iMemories digitizes and enhances your old home movie films and video tapes so that you can stream hours of cherished memories to any device, better than it's ever looked.

The Advantage

iMemories is the only company with the ability to use cutting edge artificial intelligence technology to enhance the clarity, colors, and sharpness of your old footage. It's called McKenzie™ AI and it enhances home movies so they look better than ever.
LEARN MORE

Watch the joy come streaming back with the iMemories app. No other company can store your memories in the cloud and let you stream them to any device. It's Netflix for home movies.

The Process

  1. Pack & Send - Fill a SafeShip Kit with your old home movie films and VHS tapes (no organizing required) and send it in with the included FedEx label.
  2. Digitization - The iMemories team carefully digitizes your precious memories with the utmost care.
  3. AI Enhancement - Choose McKenzie™ AI to see your memories with quality you've never seen before.
  4. Stream & Share - Download the iMemories app to stream your memories to any device and share the joy with your loved ones.
GET STARTED


The Story

Since 2004, iMemories has specialized in digitizing analog media and enhancing it with cutting-edge technology, making priceless moments accessible and shareable for generations to come.

They are the leading social entertainment company dedicated to transforming how the world preserves and experiences cherished memories.

iMemories has digitized over 100 million assets for more than a million happy customers without losing a single one.

Enhance Your Memories With AI

Written by the company

Mckenzie AI from iMemories makes your home movies look better than ever.
iMemories is the only place to have your VHS tapes and movie films digitized and enhanced with artificial intelligence. Using McKenzie AI, iMemories can enhance the clarity, color, and sharpness of your footage to levels you've never seen before.

Satisfaction Guaranteed

Over 1,000,000 happy customers

Over 1,000,000 happy customers
See why we've earned the trust of over a million families. iMemories has digitized over a hundred million memories without losing a single one. Your irreplaceable treasures are safe with iMemories.

Contact info

Promotion box for iMemories

Enhance, Stream, & Share Your Memories

Convert your home movie films and tapes to streaming digital content.

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(1,596)

985 reviews in the last 12 months

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Rated 5 out of 5 stars

My family's precious memories, finally brought to life

We took all of our family's film movies dating back to 1966 to iMemories. These were movies I had never seen before — footage of me as a child — and I'm now 87 years old. Thanks to iMemories, my daughters were finally able to see these never-before-seen family memories.
I appreciate their professionalism and attention to detail, as well as the speed of their processing. Isis, who I spoke with several times, answered all of my questions and made me feel completely at ease throughout the process. They had my movies turned around in about a week, and I was able to share the links with my entire family. Next we are sending our slides and then all of the photo albums.
We will cherish these memories for the rest of our lives.

17 June 2026
Rated 1 out of 5 stars

Not worth the extra costs

This was so expensive, not to include a disk or jump drive. Publishing on a fee based Cloud account is ridiculous

2 February 2026
iMemories logo

Reply from iMemories

Hi Tammy,

That does sound disappointing.

I'd love to hear more about your experience and see what we can do to turn it around.

Please reply to my email or give me a call back (I left you a voicemail) at your convenience.

Stacey
iMemories Customer Service

Addn:

Hi Tammy,

Thank you for your feedback.

We haven't heard back from you yet, and would still love the opportunity to help.

Please feel free to give us a call, so we can work toward a resolution.

Stacey
iMemories Customer Service

Rated 5 out of 5 stars

better than I expected

This is better than I expected. I had several VHS recordings of when my children were small and did not really want to loose them, however, my son had figured out he could record from the television at a small age and low and behold some of the precious memories had been lost. That being said, iMemories did a fantastic job of converting them so I did not have to "fast forward" hoping to see the memories I recorded. After shipping the tapes in I discovered another one and they added it to the others without hesitation and included the 50%off that I had thought was over. If I had more I would not hesitate reaching out again.

15 June 2026
Rated 4 out of 5 stars

The turnaround time was great, but...

The turnaround time was great.
There should be a transparent way to know when the download of a file to my PC is finished. I wasted a lot of time and effort by not being able to tell when it was done.
An email said I could edit my videos, but when I followed the instructions, the promised "edit" option in the menu was nonexistent.

4 June 2026
Rated 5 out of 5 stars

I've been using iMemories for quite…

I've been using iMemories for quite some time now. Almost completing my entire VHS transfers to digital.
My children, grandchildren and etc. can now see their parents, grandparents and ancestors at the touch of a screen. My grandkids really enjoy watching their parents recitals, ball games, parties and holiday celebrations. They watch their parents grow up! So fun and a precious gift to all.

13 June 2026
Rated 5 out of 5 stars

I have not received my usb order

I have not received my usb order

Thanks for sending the hard drive

10 June 2026
iMemories logo

Reply from iMemories

Hi Jane,

That would be disappointing.

I left you a voicemail and also sent you an email regarding your experience with iMemories.

Please feel free to give me a call or reply to my email. I'd be happy to answer any questions and address any concerns.

Stacey
iMemories Customer Service

Addn:

Hi Jane,

Thank you for your feedback.

I appreciate the opportunity to address your concern, and I hope the resolution I've provided helps make your experience a better one.

If you have any other questions or if there's anything else we can help with, please don't hesitate to reach out.

Stacey
iMemories Customer Service

Rated 5 out of 5 stars

Worth the expense. Excellent job!

Fast turnaround & surprisingly good quality. Was surprised at how well the over 60 yrs old films turned out. Even with the discount I hesitated, having doubts the films could be restored. What a surprise to see the results! To see precious memories that were too vague to recall, it was worth the cost. Brought tender joy to remember those times & especially to remember those who have passed away. So thankful for this service. Excellent job!

11 June 2026
Rated 4 out of 5 stars

Somewhat disappointed…

I don’t know how the digitizing process happens but I was disappointed to find the same content on the three 8mm films I sent in. It’s the same footage but sometimes at the beginning of one video and the end of another. I don’t feel like I got 3 different films digitized. It was also very expensive even with the 50% discount.

9 June 2026
iMemories logo

Reply from iMemories

Hi Heather,

Thank you for your feedback.

Your order did contain four film reels all with different video footage. We'd be happy to look into any issues you're seeing.

Please reach out to Customer Service at your convenience.

Rated 3 out of 5 stars

Disappointed on my last order

Most of the quality of the videos were terrible this last time. Couldn't see them. I get that sometimes it's the recording apparatus but I would have liked some kind of communication from you all concerning the matter. Overall, I have not had issues in the past.

4 March 2026
Rated 5 out of 5 stars

At first this started with a mother's…

At first this started with a mother's day gift for my mom, I sent in the first nine VHS tapes for her. We received those digitized videos then sent in ten more. We ordered them on a disc..As promised we received our vhs tapes back without any problems as well as the disc we ordered. We are getting ready to send in ten more. The quality, timely manner and the price are well worth saving your memories for your family. Would recommend if your thinking about getting this done, do it! You won't regret it!!! Thank you!!

1 June 2026

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