iMemories Reviews 

Stop thinking about it and just do it. It was so easy and they took such good care of our tapes. They communicated the process the entire way through and even finished ahead of schedule. It's so easy to watch clips! Highly suggest doing this!

Very easy to do. I was scared to trust this process at first but it worked out great. All the videos were converted to digital and original tapes were sent back. Thank you so much

The iMemories process is easy to follow and the quality of the finished videos was better than I expected. I will be surprising my grown children with these videos during the holidays!!

⭐ 1 STAR, AND I WOULD GIVE ZERO STARS IF I COULD.

DO NOT TRUST iMEMORIES WITH YOUR IRREPLACEABLE MEMORIES.

I am absolutely furious with my experience with iMemories. I trusted this company with a sensitive, irreplaceable family VHS tape that still worked perfectly. The original tape had clear video AND sound when played in my own VHS player. I sent it to iMemories because I wanted a safe, high quality digital copy of something that is extremely important to me.

Instead, I paid over $160 and received a digital version that is essentially unusable.

There is NO SOUND on the digitalized video. The video itself is extremely choppy, broken up, and in portions I cannot even properly watch what is happening. This is not a problem with my original tape. I personally tested the original VHS after receiving it back, and it plays with sound and works normally. The problem is clearly with the digitization iMemories provided.

What makes this even more infuriating is that there is a section on my original tape that is only about ONE MINUTE LONG, yet somehow the digitalized version stretches that same section out to more than 22 MINUTES. That is completely unacceptable. I paid this company to accurately digitize my memories, not produce a corrupted, unusable file.

I ALSO PAID EXTRA FOR THEIR AI ENHANCEMENT.

And what did I get for paying extra? As far as I can tell, absolutely nothing. The supposed enhancement did not fix the video, did not fix the missing audio, and did not make the footage meaningfully better. I paid extra for a service that did not deliver what I expected.

The worst part is the customer service.

I contacted iMemories because of these serious problems and expected someone to actually take responsibility and help resolve this. Instead, CUSTOMER SERVICE DID NOT RESPOND. After trusting them with something I cannot replace, paying them a substantial amount of money, and receiving a defective digital copy, I could not even get a meaningful response from the company.

That is completely unacceptable.

Their advertising talks about making your memories safe and accessible, but my experience was the exact opposite. I trusted them with something incredibly important to me, paid them over $160, paid extra for enhancement, and ended up with a digital copy with no audio, severe video problems, and bizarre playback issues.

Thankfully, my original VHS still works. But that does not excuse what happened. The entire reason I paid iMemories was so I could have a reliable digital copy of my memories. Instead, I am now stuck having to worry about whether the company actually digitized my tape correctly at all.

This was not some cheap purchase or something I could simply replace. These are personal memories. Once something happens to an original tape, you cannot just go back and recreate it.

I am extremely disappointed, angry, and honestly regret trusting iMemories with this tape.

If you are considering sending iMemories an irreplaceable VHS, I strongly recommend that you think very carefully and make sure you have your own backup before trusting them with the original. My experience was a complete failure from the digitization quality to the supposed AI enhancement to customer service.

I requested that iMemories make this right and provide a full refund. So far, I have not received the customer service response I expected.

OVER $160 PAID.

NO SOUND.

SEVERELY CHOPPY VIDEO.

A ONE-MINUTE SECTION SOMEHOW TURNED INTO 22+ MINUTES.

PAID EXTRA FOR AI ENHANCEMENT THAT APPEARS TO HAVE DONE NOTHING.

CUSTOMER SERVICE DID NOT RESPOND.

This is not the quality of service I paid for.

I trusted iMemories with something I cannot replace, and they completely failed to deliver a usable digital copy.

DO NOT TRUST THEM WITH YOUR PRECIOUS MEMORIES WITHOUT HAVING A BACKUP FIRST.

The process is great, box the videos, and send. Get back great memories. Super happy wth the end products.

USB sticks turned out fine. And everyone was always so nice and knowledgeable when I emailed many times with questions, I'm sending in a second batch of videos.

Love seeing old movies that I haven’t seen since I was a kid.I wish I could understand how to do the self editing a little bit better I am very technically challenged

Great Customer Service! Very responsive. Answered all my questions. The process was easy and quick! I’m very pleased with the quality of the work they did!

There was an 800 number I could call at anytime and there was also a person that followed up on calling me and so I felt like everything I had there was safe. And then I was very pleased with the results. I reviewed all my originals back. I really appreciate the 50% off promotion.

Too expensive

Thank you for the care of my old tapes and bringing the past back to life :)

the videos keeping getting stuck when I try to fast forward, the quality of the images was not improved. Missing some videos. too expensive for this bad quality.

Very pleased with the outcome!

Received 13 slides digitized that I assumed would be of high resolution. Instead they are very low resolution 72 dpi at best and pixelated, even when viewed small (5"x7"). Called to speak with a service rep at iMemories and was treated extremely rudely. Literally said "where on our website does it say you would receive high resolution versions of your slides...?" I guess I just assumed they were a reputable company. Why would I want my slides digitized at very low resolution? Will never use them again, and I could have given them a lot of business.

It was scary shipping my sister's precious video tapes away in the mail. I felt reassured with the regular updates on status.

Very good service and easy to download to computer

This is really just a scam. Pay for the box, pay to get the videos digitized, and then you have to pay monthly to even keep the videos. Very disappointed.

It was extremely easy, they did a great job and was quick in doing it and returning out videos.

When I was in the process of deciding about whether or not to send my videos to iMemories, I was in contact with someone who was very helpful and answered all my questions. The information they gave me helped me decide to send in my videos and I'm so glad I did. I have received them all back and have been enjoying getting to watch them!