Illamasqua Reviews 

2,423
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, often highlighting their long-lasting nature and excellent performance. Many people also commend the speedy delivery and efficient service, noting quick shipping and clear communication throughout the process. However, some customers also noted concerns regarding product availability, mentioning that many items or specific shades have been discontinued or are difficult to find. A few other people also felt that certain products did not seem original, caused dermatological reactions, or had an unpleasant smell, with some foundations leaning too red for specific skin tones.

What people talk about most

Product

Consumers find products to be of high quality, with many expressing satisfaction with items like blusher,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the quick... See more

Quality

Customers consistently report positive experiences with product quality, with many praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great long-lasting products and fast service. One of the best waterproof mascaras I have ever used. The foundation looks great on my mature skin... Love it love it. is the brand coming to End of li... See more

Company replied

Rated 5 out of 5 stars

I started using Illamasqua years ago , love the quality but unfortunately it seems like they have stopped producing loads of their products.not many options on their website and cannot purchase in sto... See more

Company replied

Rated 5 out of 5 stars

All your cosmetics are wonderful, The standout excellence of Illamasqua is its cruelty free. The one downside is you have discontinued your skin base foundation that we older ladies have relied on for... See more

Company replied

Rated 5 out of 5 stars

I love Illamasqua products, especially their foundations. I only wish they were easier to find in the UK as the Beyond Foundation is hands down the best I’ve ever used and covers eczema break outs and... See more

Company replied


Company details

  1. Beauty & Well-being

About Illamasqua

Written by the company

Illamasqua

Helpful Links



About Us

At Illamasqua we are on a mission to empower all with the confidence to express their true self. Out high-performing colour defies industry standards with distinctive pay-off and pigment. A passion for artistry is in our blood, and at the heart of everything we create. Our anti-conformist attitude and irreverent style rejects the conventions of the beauty industry and emboldens the brave.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,423)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really nice products

Really nice products. Delivery arrived quickly.

1 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Rated 5 out of 5 stars

I really appreciate the prompt updates…


I really appreciate the prompt updates and delivery—the service has been excellent! The quality of the products is truly impressive, and I’m excited to try more as soon as they’re back in stock.

1 April 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Excellent products with excellent…

Excellent products with excellent service!

31 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Fantastic service

Fantastic service, quick prompt delivery, all products from Illamasqua great quality, would definitely recommend, and even better when they have sale items 😊

30 March 2025
Unprompted review
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Quick delivery

Quick delivery, well packaged and great products. Bonus was some items were in the sale

30 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 4 out of 5 stars

It was good but hate that all the items…

It was good but hate that all the items are not here yet so impossible to give any higher stars. Hoping I get the other item soon. Quick and speedy service though

29 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 5 out of 5 stars

Perfect 5* service

Perfect 5* service from start to finish.
Illamasqua even upgraded my delivery. Couldn’t have asked for anything more
Thank you 🤩

27 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 1 out of 5 stars

Do not honour their referral a friend…

Do not honour their referral a friend offer. Do not recommend as you won't receive your discount

Edit- ive now received the discount which i appreciate. However my friend did not receive their referral part of the discount. Also it does not state when you add the discount code that there is a minimum spend. I spent £35.00 with no mention at checkout of a £45 minimum spend

28 March 2025
Illamasqua logo

Reply from Illamasqua

Hi Lisa,

Thank you for leaving your review.

I am sorry to hear that you have had an issue and did not know the spend limit on the discount. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

Rated 5 out of 5 stars

fantastic

reliable, professional, I love using illamasqua

22 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Lovely lipsticks and very good prices…

Lovely lipsticks and very good prices thank you!

26 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Delighted to receive Illamasqa coral

Delighted to receive Illamasqa coral
Gel blush! It immediately gives a healthy glow. Beautifully wrapped!

25 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Items available and super fast…

Items available and super fast delivery. Thank you!

25 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

The ease of placing an order

The ease of placing an order, followed by good communication from Illamasqua, quick delivery,and of course the sale prices are great.
Happy customer

19 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you so much for your 5-star review!

We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.

If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

Looking forward to serving you again soon!

Kind regards,
Jane

Rated 5 out of 5 stars
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Rated 5 out of 5 stars

Amazing fast delivery and great…

Amazing fast delivery and great products.
The face powder has a lovely fine coverage and I’ve used it for a long time now. Greta value for money!

17 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Great product

Great product - arrived quickly

12 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Rated 5 out of 5 stars

extra quick delivery

extra quick delivery! great discount and amazing makeup

16 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Rated 5 out of 5 stars

Just love these lipsticks 💄

Just loved these lipsticks 💄 had to order more and they all arrived the next day. WOW.

14 March 2025
Illamasqua logo

Reply from Illamasqua

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look