My car payment was killing me, for 2.5 years, $635/month. I was only browsing refinancing, and wasn’t wanting to hit my credit score over and over. One of those credit monitoring apps suggested a ref... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a representative of your company named Nicholas Shane who did a fantastic job and being patient with me. I was greatly impressed by his customer service skills. I’m glad to be part of the f... See more
Company replied
I never thought I would speak to someone across the country that changed my life then I met Kuy I'm retired on a fixed income and he helped me get my life back the refinance was a pleasure because he... See more
Company replied
was excellent from start to finish. I was looking to lower my interest rate and reduce my monthly payments, and Billy made the entire process smooth and stress-free. He explained every step clearly,... See more
Company replied
Company details
About iLending
Written by the company
We are iLending. We save people money on their car loans.
We are the kind of people that you can trust to have your best interest at heart. The kind of people that take a genuine interest to improve your financial situation by meeting you where you are, without judgment. We are real people helping to solve real problems. We are respectful. We are knowledgeable. We leave our clients better off than when we found them. We are more than a car refinance company; we change the world by helping one client at a time.
iLending is a national leader in automotive refinancing. Through strategic partnerships with credit unions nationwide, we offer competitive interest rates on car loans and creative refinancing solutions to thousands of clients a year. iLending is a Better Business Bureau® Accredited Business and maintains an A+ rating.
Contact info
7257 S Tucson Way, 80112, Englewood, United States
- (866) 683-5505
- info@ilendingdirect.com
- www.ilendingdirect.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended auto refinance
Ty handled everything. I uploaded my required documents and within a few days the process was complete. Couldn’t have asked for a better experience. My auto refinance was so easy. Wish I would have done sooner. The best experience. Very knowledgeable and professional staff. Highly recommend!
29 September 2025
Unprompted review
Reply from iLending
Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us, and both of you will get a gift card as a thank you.
Reply from iLending
We value your feedback—thank you! Refer someone for auto loan refinancing, and you’ll both receive a gift card as our appreciation.
Just got my car refinanced
Just got my car refinanced . Got a better rate I can’t complain . It was very easy and they kept in touch through the whole process and answered any questions I had . They took care of me and I’m pleased .
25 September 2025
Unprompted review
Reply from iLending
Thank you for your review! Know anyone refinancing? Refer them to us, and you’ll each receive a gift card as a thank you.
Fast and easy
Fast and easy, the always keep you posted. Andrea is being helpfull towards the process… i highly recommend!
24 September 2025
Unprompted review
Reply from iLending
Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.
Saving me money!!!
This was a great company to work with! Everything was quick and easy and they helped me with everything goal i wanted to accomplish with refinancing my vehicles.
24 September 2025
Unprompted review
Reply from iLending
We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.
Great up front. No follow through
Cory did an excellent job of walking me through the auto refinance process. Unfortunately I’ve yet to receive a copy of my loan documents, information on the extended car warranty, or gap insurance that was included. I have requested these documents multiple times via email and placed a phone call but have not received a response or what I need.
14 August 2025
Unprompted review
Reply from iLending
Good afternoon! I am glad we were able to discuss this over the phone, and get your contract sent to you. If you have any other concerns, please feel free to reach out. Additionally, as we discussed, all product information will be in the loan packet. If you need anything else, please reach out!
Thankful
Other than a communication error a few times it was a wonderful experience. Robert was wonderful and understanding to my stress levels. Very thankful and grateful for my new interest rate!
22 September 2025
Unprompted review
Reply from iLending
We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.
Working with Dijon was outstanding
Working with Dijon was outstanding. Open and honest, walking us through each step for refinancing. Dijon was helpful, answered ever question asked and made it a great experience.
17 September 2025
Unprompted review
Reply from iLending
Thank you for your review! Spread the word to friends and family about our refinancing services, and we'll send gift cards to both of you as a thank you!
They gave me a great rate and made the…
They gave me a great rate and made the process very easy.
19 September 2025
Unprompted review
Reply from iLending
We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.
Lawrence and Steve were very respectful…
Lawrence and Steve were very respectful and had great customer service while helping me refinance my vehicle.
2 September 2025
Unprompted review
Reply from iLending
We value your feedback—thank you! Refer someone for auto loan refinancing, and you’ll both receive a gift card as our appreciation.
Hi the team at lending was great Rick
Hi the team at lending was great Rick was very informative he walk me through each step of this process which I like the application process was easy and fast I would recommend them to others
20 August 2025
Unprompted review
Reply from iLending
Thanks for your review — we appreciate your feedback! Let friends and family know we can assist them with auto loan refinancing, and you’ll both get a gift card as our thanks!
Very professional took care of…
Very professional took care of everything in minutes
28 August 2025
Unprompted review
Reply from iLending
We appreciate your feedback—thank you! If someone you know needs auto loan refinancing, refer them our way, and you’ll both get a gift card as a token of our gratitude.
Angela was very patient and helpful !
25 August 2025
Unprompted review
Reply from iLending
Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us, and both of you will get a gift card as a thank you.
The experience was very great!
The experience was very great!
Everything make easier and faster and Ty Miller was very nice guy,he was helpful person ever and Thankyou for all of you for treating me like family!
12 September 2025
Unprompted review
Reply from iLending
Thanks for your review! If friends or family need auto loan refinancing, send them our way, and we’ll thank both of you with a gift card.
Tyler really helped me and was ver…
Tyler really helped me and was ver understanding and was clear with the process
3 September 2025
Unprompted review
Reply from iLending
Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.
They dissappear and never return urgent emails
They will change the "approved rate" on you if you dont keep a eye on it. Be careful.
For some reason I still went through with the refinance and its been over a month and still have not heard a single word from the new lender. I reached out to iLending via email, got a ticket number and HAVE been completely ignored.
DO NOT USE THEM, find a better lender.
1 September 2025
Unprompted review
Reply from iLending
Good afternoon Nick. I apologize that you were quoted anything before obtaining your approval from our lending network, for nothing should have been said earlier in the process until we were 100% sure of the rate. Since we are not a direct lender, we cannot quote rates until an approval is obtained. As per needing contact with your new lender, we will reach out shortly with information.
Reply from iLending
Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us, and both of you will get a gift card as a thank you.
They made this process so easy
They made this process so easy! Thank you Matthew!
9 September 2025
Unprompted review
Reply from iLending
Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.
Simple, fast, efficient
The experience was easy. Jennifer was very helpful and stay in contact throughout the entire process. Things were done very quickly even through I was slow to provide needed information. I got a new rate for my car that is way more manageable.
11 August 2025
Unprompted review
Reply from iLending
Thank you for sharing your thoughts! If you know anyone interested in auto refinancing, send them to us, and both of you will get a gift card as a thank you.
Colby was nice and very helpful
Colby was nice and very helpful, no issues at all…
8 September 2025
Unprompted review
Reply from iLending
Your feedback means a lot—thank you! Let your network know we can help with auto loan refinancing, and both of you will receive a gift card as our thanks.
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