iflorist Reviews 

24,639
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Well what can I say about this company. THEIVES, CROOKS,NO CUSTOMER SERVICE ,LIARS. placed an order a week in advance .I think there was a discrepancy regarding the address they had the correct ho... See more

Rated 5 out of 5 stars

Afraid my order for my wife’s birthday never arrived. Received a very prompt refund but no explanation for non delivery and Denise left very disappointed on her special day. Not sure what’s gone on... See more

Rated 2 out of 5 stars

Delivery was a day late, so missed my partner's 50th birthday. The card had some form of printing error for the personal message inside. Might've been an emoji problem but instructions should be cl... See more

Rated 3 out of 5 stars

The Yodel driver left the flowers in the front porch of a Care home Gerard Lodge My Mother who’s 85 had to go downstairs to pick the gift up ,after I received a message saying package delivered.If the... See more

Company details

  1. Flower Market

Written by the company

As the fastest growing florist network in the UK we are constantly striving for excellence. Proof of our 100% satisfaction guarantee is that we openly invite our customers to review the experiences they have had with iflorist.


Contact info

2.8

Average

TrustScore 3 out of 5

25K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(24,639)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These were for a volunteer and friend…

These were for a volunteer and friend of mine. Absolutely thrilled with the surprise, having a very friendly and apparently handsome young gentleman deliver the gift, added to the joy of this. Thank you, great price with excellent service and a stunning bouquet. Thank you.

30 March 2022
Rated 5 out of 5 stars

Special delivery

I ordered some flowers for Mothers Day and because it was a bit late I was advised they wouldnt be delivered until Monday - disappointing but my fault. However, I received a call on Mothers Day to say they had been delivered and are lovely! Thank you very much iflorist

29 March 2022
Rated 1 out of 5 stars

Not what I expected

I understand that when you are buying flowers online often time the picture doesn't exactly represent what gets delivered. I accept that. However, I do not expect the bouquet that gets delivered to look nothing like the picture that's online. Not even a flower in common with the picture that was on mine! To pick a bouquet with a pastel color scheme and see a flame orange colored bouquet get delivered is just unreal. I do appreciate the service to a degree but it just wasn't up to what I was expecting. Also, a good half or near half of the flowers delivered were still buds.

29 March 2022
Rated 1 out of 5 stars

Wish I didn’t have to give her a star

Wish I checked out these reviews before I purchased. Order never arrived even though I received yodels confirmation email saying it was delivered and left in a safe place as I suggested which was over the gate. I never opted for my delivery to be delivered to a safe place. I contacted customer service who has not helped but sheepishly said they tracked it and it was delivered. Tried to explain on several occasions that i do not receive it. Then they said it wasn’t delivered yet. Anyway never got the flowers and feel like I have been robbed because I did not get a refund

27 March 2022
Unprompted review
Rated 1 out of 5 stars

Where do I start...

Where do I start...

I see I am not the only customer of this company who has faced an extremely disappointing experience!

When they were opened, many of the flowers inside had already started to wilt and die. Bearing in mind that these are a gift for Mother's Day and had a RRP of £61.99, they are worse quality than ones I could pick up from a petrol station.

Secondly, the size of the bouquet was totally unacceptable for the value of them on the website. I expected (as the image on your website showed) a large bouquet and what arrived was nothing like I was expecting for the cost.

I am awaiting their response for a refund but given other customers saying that the company's response has been shocking, I am glad I used PayPal to pay for this order!

27 March 2022
Unprompted review
Rated 1 out of 5 stars

PLEASE DONT USE THESE EVER!!

PLEASE DONT USE THESE EVER!!! I ordered the perfectly pink flowers as a gift for my mother as a thank you, i ordered them using a groupon voucher thankfully I didnt pay the £53 originally priced, I was so embarrased and annoyed when I seen them, they were starting to droop on delivery, they looked nothing like the picture online and there was nowhere near the same amount of flowers. I sent an email to complain with photos and had the most shocking reply Absolutely rubbish, I would have been better off with supermarket flowers. dont bother no doubt you will regret it.

26 March 2022
Unprompted review
Rated 1 out of 5 stars

The few flowers that was delivered…

The few flowers that was delivered where limp and half dead. Bought through groupon with a discount voucher but bore little resemblence to the picture
Could of got better flowers from a supermarket..dissapointing

25 March 2022
Unprompted review
Rated 1 out of 5 stars

Don't waste time as no guarantee of delivery for specific date

Ordered on 21st March to be delivered 24th.
Received e-mail from Yodel on 23rd this stated they had delivery and would be delivered at a specific time. Another e-mail stating item delivered. No such delivery was received. Had to get in touch with Iflorist. Now another delivery for 25th. No guarantee this will arrive or on that day. Totally unacceptable and very disappointed to say the least Picked specific day as mother in law was in house and this was a gift for mother's day.
Now waiting to see if this delivery turns up. Will certainly not order from here again.

24 March 2022
Unprompted review

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