Ie Wowhd Reviews 

to be honest not much was ever expected from this site. I have spent a fair amount of money in the past but never for something I wanted to receive in an expedient manner. Their despatch time is akin to a narcoleptic snail that has eaten some questionable brownies. However the merchandise got here eventually, one can only assume using pigeons.
Fast forward a little and my son received a gift voucher to the value of €15 for his 15th birthday. He picked out his CD the next day. This was in June. We waited....and waited...and waited. Then came several emails stating their abject apologies but it had been delayed due to stock problems. Eventually the time came when enough was enough and I sent an email with no expletives but with a clear indication of our unhappiness of the despatch time. Apparently they are now under new management which magically means they are under no obligation to honour orders from before 01/08/2015. Who knows how long it is before they change management again. Who knows whether they have upgraded from carrier pigeons to maybe horse and cart for delivery method? I don't know and won't be finding out. Never will they see another cent of my money.
Any other communications have been all exhausted and they are still not answering my messages/comments on Facebook etc....maybe I should send a letter via aforementioned pigeon to gain a more timely response?

I have read about problems people have been having with getting the new WOWHD to fulfil orders placed with the old WOWHD, ie they have lost their money as there were suggestions that the old company may gone bust round about August time . I have just placed an order with the "new" or current WOWHD for a very rare, new vinyl LP at the cheapest price anywhere on the planet and received it within about two weeks which is, for instance, about the normal speed for Amazon affiliated sellers as well. So, this is the first time that I have used WOWHD and I am very pleased with them.
Update: I've just found the following on Wikipaedia: In 2015, Wow HD upgraded their site, forcing members to change their password. After this site upgrade, users found their order history and vouchers had disappeared without explanation. Also, they are no longer selling games, books, band merchandise, or health and beauty items.

Been waiting over 4 months for a reply - finally got one. Apparently they became a new company on 1st August, and are not responsible for old orders - so no cd & no refund !

Will never use again !

Probably this is the only internet scam i have ever faced. I had returned a ordered and no one from customer care would respond now.

Same issue as everyone else. Ordered months ago and the only thing I receive is a fortnightly message saying something like "waitIng on stock from supplier". I want to re-order from this outfit as they were once the best at what they did but really now I think I would be throwing my money away. Simply wowhd's current rating out of
5 stars is nil stars. Useless!

Ordered 2 CDs received email delivery within 5 - 12 days. Here we are 28 days later and no CDs. I've gone through the 'contact us' on their webpage twice, with no answer.
Don't order off these shysters!

I have ordered 7 CD. 2 arrived a bit late. 2 arrived after i sent a mail. 3 never arrived. Now they disappear and not answer anymore mail. No link is working anymore.

In a way I am glad that I am not the only person to have fallen foul of this shower of ...t.
I have used them many times over the years but my recent order, dating back months ago which was a pre order, still has not arrived.
As other reviewers have stated, they keep promising delivery, or, they have a supplier problem but I am waiting, and waiting, and waiting for it to pop through my letterbox, some hope of that!!
I wish that I could actually speak to these people face to face, they wouldn't like me one little bit.
They are nothing but cowboys, bandits, robbers!!

AVOID AT ALL COSTS.

I have been waiting for an "in-stock" CD since July 20th (3 months!!) already paid and no number to contact them and no way to get a refund. All I can do is keep on waiting and hoping my CD will turn up in the end after having had to listen to it on youtube!
Extremely upset -- Disgraceful customer service!

This review is a little delayed, due to having my second son, but thought it was important to post a review to help others.

I purchased a CD from them back in June (just before Father's Day). When I ordered it, it was showing as it was in stock. Around a month late I thought it odd that it hadn't arrived so checked the status, it had some bizarre word next to it (the word escapes me now!) but basically it meant that it wasn't in stock. So I wanted to context them, no phone number to ring, only a query form. So query form filled and sent. Auto response email received to say the received it.

Weeks passed and I still hadn't heard anything. Then an automated email arrived saying it had been dispatched. Two days after the CD arrived a long with a response to my query saying they were looking into it!

All in all it took 2-3 months for the CD to turn up and I almost contacted trading standards, but that was a minefield in itself, so was grateful the CD arrived when it did.

As you can imagine, I shan't be using them again. It just isn't worth the hassle.

Wow hd were always slow enough to fulfill orders but I am currently waiting three months for a cd..They do not respond to emails and am now finished using them to buy my music..

Have been ordering cds from WOW HD for years, apart from the odd delay, usually the orders have been dispatched and arrived quickly. Ordered more cds in July and some of them arrived, but 5 of them were on back order and I kept receiving emails to say they were delayed. I wasn't worried as there had been delays before and eventually they were shipped. I went to log in to the site to check the order status and received a message saying I needed to reset my password for the New Zealand site. I followed the instructions and the link that arrived in my inbox. When going to the orders page, I discovered that all my back orders and my order history had disappeared. I emailed the email address with the link and sent an email via the website asking what had happened to my orders - both messages came back to my inbox as undeliverable. Then I received a message about one of the cds saying it was delayed.
Apart from a post on their facebook saying they are under new management and sorting through all the emails on 25th Sept, they have not offered any updates on this. I have $125 NZD worth of cds that they owe me, I paid via credit card and don't even know how to contact them for a refund. Disappointing that a company can simply say we're under new management and then disappear with everyone's money - without any further communication.

WowHD takes your money first without sending the item. They keep sending E-Mails where they pretend a delay and promising they gonna deliver soon. It will never happen. With PayPal you have the chance to get your money back within 6 months. During this time they keep answering your E-Mails and promising a refund or a delivery. After 6 months they will never answer again and your money is gone. THESE PEOPLE ARE NOTHING BUT CRIMINALS! AVOID!!!!

They make promises that they can't keep.
Impossible to get a response on e-mails

After nearly 6 months of being told my cd has been delayed despite it still appearing for sale on their site (at a much higher price!) it has now conviently disappeared from my account. They refuse to answer my emails so it looks like I can kiss my money goodbye. Please do yourself a favour and steer well clear of these fraudsters.

Still chasing up a CD that I ordered over five months ago. They no longer reply to my emails, and have deleted my entire order history from my account (under the guise of "migrating" my account).

Ignore the positive reviews on this page and stick with Amazon.

I've ordered a tonne of items from here in the past few years and they have arrived nearly all of the time. If something was delayed, WOWhd would email me directly (usually without prompting) and advise me of the issue and offer a refund. Once or twice I availed of the refund option and it was received quickly.
That all changed however for my last and final order with WOWhd where they went from being the best thing since sliced bread to 'wouldn't touch them with a bargepole'. I ordered 3 DVDs at the beginning of July - all items would have been released fairly recently. They weren't obscure titles. About a month later, I received an unsolicited email from WOW hd stating there had been a delay. A week or so later, I emailed them looking for an update but heard nothing back so I contacted them again. This time, they responded - apologised like mad and said I could have a refund if I wanted. I still really wanted the items so I said I'd wait for another bit. A few weeks later and I decided the time was now to get my money back so I emailed them and requested a refund. I noticed that they seemed to have either made major amendments to their website or the company had changed hands because it no longer said things like 'we see you're viewing this site from Ireland, would you like to switch over to Euros' or words to that effect. Even more worryingly, the order had now completely disappeared and I couldn't find it anywhere in my account. Nor could I see any of my purchase history - and believe me, at one stage, I bought loads off WOW hd. So I decided to finally (reluctantly) ask for a refund. WoW hd didn't respond. Nor did they follow through on their original offer of giving back the debit amount. So because it was still within time to get a chargeback on my credit card, I got in touch with my card provider and they immediately set to getting a refund for me. I had my money back within a few days.
Once you can prove to your credit card provider bank that you have tried to contact WOW hd and there is no refund forthcoming, you can then get in touch with your provider and ask for a refund. I believe there's a time limit beyond which you can't claim but it's worth ringing your bank and asking.

I have given up waiting for a CD (5 months). I received several emails re delays and all contact via the website has been ignored as others have reported. My order no longer appears in my account. I'm only a few pounds out of pocket but I don't want others to be ripped off too. I've ordered from them successfully in the past but there's something wrong with this company now even though their website is up and running.

I just tried to get my money back through my bank and have been told that I can't do that now as 4 months have expired since the card payment.

So, in case you're waiting, don't leave it that long.

That explains why they wrote to me every month saying that the order was being processed - but stopped in July!!

Now to find some other ways of spreading the message. Should be fun. They picked the wrong guy.

Ordered 2 items. One arrived the other is delayed for 2 months, with no estimate date. I tried to cancell it but the only emails I get are automated unrelated replies sent with 2 weeks delay each.
Stay away from this fraudulent entity at any cost.