IDrive Online Backup Reviews 1,761

Just awful! It backs up things when you don't want, doesn't restore things you do want. UI feels 100 years old. Awful customer service. I can't see one good reason to get it. Plus, they get you in with low prices but it's just the first year. Then you feel stuck because you've spent so long uploading stuff. It's almost a scam. @Just get google drive or something else.a

Reply: I've contacted support several times. Replies are slow and don't address my concerns. They link to a help article with nothing to do with my problem. It seems they don't even read my issue.

Exactly what I needed. At the price I needed. So much space and so affordable. I can breathe again!

I don't love the UI, but the service itself seems pretty decent, and a helpful sales rep pointed me to the most appropriate and cost-effective plan for my needs and helped refund part of plan that was far more than I needed. The backups seem to take place as they should--no technical problems thus far.

IDrive works very well and I could backup my current devices (Android, Windows11) successfully.
In the coming days I will start using the syncing of some files with the cloud drive. I hope this also will be a positive experience at an affordable cost. Look and see, but so far so good.

I have been charged $654 in overage fees. I had automatic renewal enabled, which allowed the charges to increase gradually over the years. The most recent overage charge was for $654. I strongly advise against using this service. Please contact me to discuss this matter further. I have email evidence to support my claims. I had deleted all my data for fear of the charges being billed me daily, these can escalate. I am hoping for a full restitution of the charged amount. I am awaiting a response from the billing department regarding these excessive charges.

Do not under any circumstances give this company money. There is a button that says 'Enable auto-renewal' - I never selected it, and yet they continued to charge my credit card.
If you email them advising them of this error, they completely ignore this fact, do not respond to why they would charge without this being renewed, and they just say, you were using it. Then offer to give back a small fraction of the last charge.
They have taken over $400 from me as I didn't notice they were automatically recharging my credit card. I don't have the software on my device either.
If you put a button that says 'Enable auto-billing' and you don't select it, that tells me I should not be auto-billed.
Also, the charges go up steeply, $52.12 in 2019, $69.50 (up $17, 33%) in 2020 and 2021, $79.50 (up $10, 14%) in 2022 and 2023.

This is therefore theft.

They lie and after each year you have to pay minimum 30 euros more. It was first 70 euros each year for 2 TB . Now the second year just before paying they made it 100 euros. Such a shame. I couldn't trust this company anymore and there was no guarantee. So i moved to another lifetime cloud.

The product is in general fairly decent in that it _mostly_ does what it’s supposed to do; namely, backup and restore your files. However, it does have one pernicious bug that is quite worrying.

I am unable to individually restore any file or subdirectory that I have previously backed up to IDrive if that file/subdirectory is inside any directory that includes the string “crypto” in its name.

Thus for each of the below directories for example, whenever I attempt to restore files, I cannot view or navigate to ANY subdirectories or files that are below each of these directories (note that each of these directories includes the string “crypto” in its name):
* /Users/myusername/Documents/dir1/crypto
* /Users/myusername/Documents/RandomWordContainingCryptoInIt
* /Users/myusername/Documents/dir2/I have crypto in my name
* /Users/myusername/Documents/cryptography
* /Users/myusername/Documents/dir3/cryptocurrency
* /Users/myusername/Documents/Unencrypted_Cryptomator_Files
* /Users/myusername/Library/Mobile Documents/iCloud~com~boxcryptor

I reported this bug to their support team several weeks ago, and their response to my report has been a total sham. At the outset, I had received an automated response acknowledging receipt of my request, but NO ONE from support has ever given me an approximate timeline for its resolution, nor have they even thought it fit to at least proactively contact me to update me on the status of the issue. This issue to me like it is a pretty major bug with the product, and yet I have to be the one to be continually re-contacting them for an update. And each time I reach back out to them asking for a status update, I am told that someone will get back to me “as soon as possible”. And yet no one ever does.

Generally decent product, but simply an awful, AWFUL customer experience!

I recently bought a car at North Nissan. My experience with Levi and Al was the best I have ever had when purchasing a vehicle. They made everything simple and easy and answered all my questions. Levi and Al were very professional, polite and friendly.
They followed up on everything.
Could not ask for better, I highly recommend these guys when looking for a vehicle.

Chris from commercial dept. was very rude.
The service sucks. The software is full of glitches.
Avoid this company/service like the plague.

3rd Year Review Never had an issue with Windows or Mobile & Price Fantastic A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ . Very secure

This must be trash.
Soon one week, with 500/500 fibre and no other load, to backup 2 TB. only 1,2 TB in a week 24 hours upload.

Speed is very slow, and problem is of course at iDrive. I recomend Jottacloud - these is day and night in speed and working. I have used Jotacloud many years, and nov buy premium iDrive, but not worth 10USD (90% discount of normal priceing)

On behalf of a client, we uploaded files to share with 30 users on iDrive.com. Unfortunately, after a few hours, the files became inaccessible. We contacted support, and while the issue was resolved the next day, it reoccurred within a few hours.

We reached out to support again, and the files were made accessible once more. However, the issue happened a third time, forcing us to open a third ticket. It's been six days, with three tickets opened, and the problem persists. Our client has lost trust in the service, and as a result, we appeared incompetent, offering a service that doesn't work.

Our experience with iDrive.com has been extremely disappointing, leading to the loss of a client. We cannot recommend this service to anyone who needs consistent reliability and efficient support.

never could get idrive to work. paid for a year and never got it to back up anything. probably my inexperience, but the interface shouldn't be that hard. switched to google drive and it worked easily. never did figure out why idrive wasn't backing up..its not like i excluded files from backup... should have written this review a year ago... finally canceled when reminded by them of the price increase.

I cancelled this service a couple years ago. Over the past couple years the bank changed my card to a completely different account. iDrive somehow got my new credit card info and charged me again! They said today that my account will be credited in 3 - 6 days. I will see. If not I'll dispute the charge and they can argue with the bank. I will try to remember to update this if I get credited - but it will still be one star for pulling that...

Terrible. Doesn't backup entire folders, secretly adds paths which might make it fail so you don't know they are not backing up. Customer support is a waste of time, they just point you and pages and pages of FAQ information.

TOTALLY USELESS - GO ELSEWHERE -
I NEED HELP AND HAVE BEEN DISCONNECTED OVER AND OVER AND OVER AGAIN WHEN SPEAKING WITH SUPPORT
CAN'T REACH ANYONE VIA LIVE CHAT EITHER.

YOU DID RESPONDE TO MY PREVIOUS REVIEW SAYING TO EMAIL publicrelations and they could help - really??? I don't have time to email anyone and wait for a response.
TOTALLY USELESS

I've been trying to reach support and have been disconnected 3 times. Tried live chat also to no avail.
Guess your support isn't as advertised. I need live help.

Been waiting for a refund for weeks. No urgency at all, no thorough help. I feel bad for the people they’re taking transactions from, I’ve never been met with such nonchalance with their CUSTOMERS hard earned money.

iDrive is great to save important photos, videos and documents. For the price point it's very reasonable; you have little to lose! Uploading speeds are great and layout is simple and uncomplicated!

Good: Cheap and supports external drive sync.
Bad: extremely slow, unreliable sync (doesn't always detect changes, sometimes Windows service just doesn't run), bandwidth "intelligent" feature doesn't work. On top of that, awful UI, and dodgy behaviour, including app adding shortcut to Desktop every time it starts.
Would not recommend.