Service itself is reliable and works well, seen above gigabit speeds with it. Customer support isn't very knowledgeable but their sales team gives quite good offers. On Unlimited Loyalty for £10 p/m w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is good price £6 a month sometimes the signal is slow when calling on whatsapp however videos load quick on Youtube. Enough data for me a month just need to improve the signal when sending media
I have been with ID for a few years and sometimes coverage is good sometimes bad so a mixed bag. Overall very good. The only gripe is getting through to a human on customer service. My screen smashed... See more
Since I joined this company, I am happy with their service and the cost. I’ve been with T Mobile who became EE, for years and years but I don’t remember receiving advantage to thank me for being a goo... See more
Company details
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
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4.2
Great
72K reviews
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Signal isn't great.
15 September 2026
Reply from iD Mobile
Hi Ron,
We’re very sorry to hear that you’re experiencing no signal. We completely understand how frustrating this must be.
We have tried to call you to discuss this further however, we could not get hold of you. As a result, we’re following up with you via email. Please reply at your convenience so we can continue assisting you and work towards resolving the coverage issue.
In the meantime, you can check the coverage in your area using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage
You may also find it helpful to try the following steps:
Reinsert your SIM card
Try your SIM in another phone
This will help determine whether the issue is related to your handset or the SIM card.
For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.
For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.
Thank you,
Zandile
The iD Mobile Team
Be careful of that 24 month contract
Be careful of that 24 month contract, because ai guarantee there’ll be no way out until you’ve paid for the 25th month, which will cost the same as it did when you were paying for the device
15 September 2026
Reply from iD Mobile
Hi Derek,
Thank you for sharing your review. We're sorry to hear that you feel concerned about the length of a 24-month contract. We understand why you'd want to be clear about your options before committing to a contract. Thank you for taking the time to answer the call.
Please note you can check your minimum contract end date at any time through the iD Mobile app. Once you're eligible, you can also review the upgrade options available to you or request a disconnection.
Please note that if you choose to leave before your minimum contract term has ended, Early Termination Fees may apply in line with the terms of your agreement.
We hope this helps clarify the options available and gives you a better understanding of how to manage your contract. We have sent an email as requested to continue assisting.
Kind regards,
Owethu
The iD Mobile Team
Never looked back since Feb '2020 when…
Never looked back since Feb 2020 when o2 whom I had been with for more years than I care to remember tried changing me to a 2 part 3yr contract!!!!
I calculated the renewal over 36 months they offered and it was over TWICE the amount AND didn't include Europen roaming either.
I get the latest hams set every 2 years and have now moved my wife, son and brother over to ID mobile.
My wife had been on Three so I know there wasnt any issue with coverage, in fact it is much better between London and Birmingham where o2 was very much a dead spot. So much so the company I work for binned o2 off as we could never reach engineers for hours on end.
15 September 2026
Had a billing issue but a quick chat…
Had a billing issue but a quick chat with Yonela helped to sort it right out!
22 September 2026
Unprompted review
Reply from iD Mobile
Hi Elizabeth,
We're delighted to hear that our team was able to quickly resolve your billing issue. Your positive feedback is greatly appreciated.
Thanks,
Kwanele
The iD Mobile Team
Excellent company
Excellent company, Excellent value, free roaming in Europe is a no brainer,, don't know why more people are using this company,, won't be swapping soon
22 September 2026
Reply from iD Mobile
Hi Mr Nicholas,
We're so glad to hear you're enjoying our service and the excellent value, especially the free roaming in Europe! We truly appreciate your kind words and loyalty.
Thanks,
Kwanele
The iD Mobile Team
I'd rather talk to someone rather than…
I'd rather talk to someone rather than type messages
22 September 2026
Unprompted review
Reply from iD Mobile
Hi Craig,
We’re very sorry to hear that you’re experiencing issues with the contact methods. To investigate this properly, we’ll need a bit more information about your account and the problem you’re facing.
We’ve requested further details from you privately. Once we receive this, we’ll be able to contact you directly, look into what has happened, and work on resolving the issue as quickly as possible. We appreciate your patience and the chance to put things right.
Thanks,
Hosai
The iD Mobile Team
No problems in getting the phone…
No problems in getting the phone however switching the number and contract was a nightmare…..
Impossible to speak to an actual person.
4 September 2026
Reply from iD Mobile
Hi Mr Bramley,
Thank you for your review, please accept my apologies for any inconvenience caused to you in relation to the number transfer issues.
I have now sent an email to the registered email address to discuss this further. Please reply to this when you have the time to do so as I would be more than happy to look into this and assist you.
Thanks,
Taufeeq
The iD Mobile Team
You've tried the rest, now try the best
Competive pricing. Reliable coverage and free roaming. App is pretty good as well. All the family are with ID mobile
15 September 2026
Reply from iD Mobile
Hi there,
Thanks for taking the time to share your review. It's fantastic to hear that you're finding our pricing competitive and our coverage reliable, especially with the free roaming. We're also glad you're enjoying the app and that your whole family is with us!
Thanks,
Kwanele
The iD Mobile Team
Cheap but horrendous coverage 80% of my…
Cheap but horrendous coverage 80% of my calls the recipient can't hear me
22 September 2026
Unprompted review
Reply from iD Mobile
Hi Jake,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been experiencing issues with your call quality, and we understand how frustrating it can be when the person you're speaking to can't hear you properly.
We want our customers to have a reliable experience, so we're sorry that this hasn't been the case for you. Please be assured that we're keen to help and will do everything we can to get this sorted.
We've requested some additional details from you privately. Once we receive these, we'll be able to contact you directly, investigate what's happened, and work towards resolving the issue as quickly as possible.
Thank you for your patience and understanding. We genuinely appreciate the opportunity to look into this for you and put things right.
Thanks,
Kwanele
The iD Mobile Team
I have had no issues
22 September 2026
Reply from iD Mobile
Hi Bernard,
We are so happy to hear that you have had a positive experience with us. We truly appreciate your feedback!
Thanks,
Kwanele
The iD Mobile Team
Great value low cost plans with EU…
Great value low cost plans with EU roaming included. Recommend.
22 September 2026
Unprompted review
Reply from iD Mobile
Hi Peter,
Thanks for taking the time to share your review. We're really happy to hear that you're finding our plans to be great value and appreciate the included EU roaming.
Thanks,
Kwanele
The iD Mobile Team
Very good for the most part
The network is ok , get a few blackspots but I wish you did data packages at a reasonable cost for the USA like 3 do .
The cost of my SIM only is very good value for money
22 September 2026
Highly recommend
I would recommend choosing ID mobile, they offer fair monthly prices for top phone models. It was a super fast process purchasing online, received my phone the next day and the contract is for 2 years. Billing is easy and an app that is simple to use.
18 December 2025
Unprompted review
Terrible don’t use
22 September 2026
Reply from iD Mobile
Hi Jason,
We're sorry to hear that you've had a poor experience with our service.
We have tried to call you but were unable to get hold of you. We have sent you an email regarding your concerns, and we kindly ask that you reply at your convenience so that we can look into the matter further and work towards a resolution.
We appreciate your time and look forward to hearing from you.
Thank you,
Zandile
The iD Mobile Team
I d mobile is amazing in general good…
I d mobile is amazing in general good value for money good service but need more Selection on upgrades
15 September 2026
Great network coverage
Great network coverage, extremely competitive cost. Easy to check when payment due and easy to understand
Very very happy with id Mobile
22 September 2026
Unprompted review
I'm not receiving a 'service'
I'm not receiving a 'service'. I just pay my monthly fee. Should I have been offered a new phone by now?
15 September 2026
Reply from iD Mobile
Hi Nick,
Thank you again for taking the time to speak with us today. It was great chatting with you and going through your feedback in more detail.
As discussed, we've made a note of your upgrade eligibility and this will be passed to our sales team to be in touch with some options for you. We've also added a small credit to your account as a goodwill gesture.
Thank you for your patience, and please don't hesitate to reach out via our live chat if you need anything further: https://www.idmobile.co.uk/live-chat.
Thanks,
Marquerita
The iD Mobile Team
Never had any problem,and the contract…
Never had any problem,and the contract I have is affordable.
22 September 2026
Unprompted review
Reply from iD Mobile
Hi Mick,
Thanks for the kind feedback. We're pleased to know you're happy with your affordable contract and that you haven't experienced any problems.
Thanks,
Kwanele
The iD Mobile Team
Great network coverage
Great network coverage. Great speeds. Great perks.
22 September 2026
Unprompted review
Reply from iD Mobile
Hi Rait,
We're so happy to hear that you're enjoying excellent network coverage, fast speeds, and all the great perks we offer. Thank you for sharing your positive experience!
Thanks,
Kwanele
The iD Mobile Team
Since I joined this company
Since I joined this company, I am happy with their service and the cost. I’ve been with T Mobile who became EE, for years and years but I don’t remember receiving advantage to thank me for being a good customer.
22 September 2026
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