I recd. the limited edition lab life golden Titan which I'm very pleased with. Ordering was easy & quickly rcd. it. How ever since then I've ordered 2 further items by telephone but according to Cus... See more
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If you watch at he right time there are some great bargains. Especially with beauty. The Elizabeth Grant range is excellent. Still waiting for invoice statements to show flexi-pay dates!!!!?
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I am very happy to deal with Ideal World as I have purchased many items from them over a long period of time and have found them a very good shopping channel to deal with .Its easy to order ,items del... See more
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I buy zhuzh tan enhanc4r for years now always get good deals on iv told many people as i keep getting asked what i use .in 3 days i go from whute to dark. Even with no sun tanning lotion in this or an... See more
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Company details
About Ideal World
Written by the company
Ideal World TV - Delivering a dynamic and entertaining shopping experience.
Ideal World, TV - SKY 668 | Freeview 51 | Virgin Media 747 | Freesat 810 | Youtube
Share A Meal
Written by the company
- With every purchase we donate one meal to a hungry child in India and the UK
Contact info
Ideal World, Surrey House, Plane Tree Crescent, Feltham, TW13 7HF, London, United Kingdom
- 0800 151 2345
- customercare@idealworld.tv
- www.idealworld.tv
4.1
Great
105K reviews
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Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
first class service
23 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
I was very happy with product
I was very happy with product. Anytime I buy anything from you, I'm never disappointed, I always get delivery when you say.
27 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Ideal World lab life
Ideal World lab life.
I had contact from a person from Ideal World.Ansh. Not sure of there position with ideal World?
They seem to think doing refunds is the end of the question.
Sending me to toothbrush in exchange for the bad service I got from lab life 23 emails and 23 phone calls to lab life with no reply whatsoever. Ideal world said they will pick up the lifetime guarantee. Why would any company pick up a problem instead are not dealing with a company that's so bad. And has no respect for the customers that buy their product it's ridiculous and stupid. Lab life the two strange girls who go on television spouting about how wonderful these products are.They will never get back to a customer for any kind of replacement parts makes no sense whatsoever. Beware of lab life you've been warned other customers have the same problem so I've been told by ideal World you cannot get in touch with lab life. Phone calls emails which were given to me by ideal world to contact them for any parts required. Knowingly they don't answer the phone and they don't reply when you leave messages or emails. It's the most ridiculous setup I've ever heard about.
All I can say is there's not one company I know in Britain or anywhere else that will put up with this nonsense. These two strange ladies from lab life you've been warned about lab life.
Be sensible and think about before ordering lab life will never get back to you. As I said if you want to contact them like I did 23 emails 23 phone calls with no reply whatsoever it's a complete waste of everyone's time my opinion cowboys what should I say cowgirls com merchants. It has gone over to Trading Standards maybe they can get a answer as I certainly can't from lab life company ideal world will be picking up the problem for years lifetime guarantee it's totally Madness. No sensible company would put them sells in this situation.
C.Barrie.
3 August 2026
Unprompted review
Reply from Ideal World
Dear Charles,
We are truly sorry to hear about your experience and understand how frustrating this situation has been.
We're pleased that we were able to arrange the replacement heads and provide resolution to your concerns. While we understand that this does not change your overall experience, we hope it demonstrates our commitment to supporting our customers and ensuring their satisfaction.
We have listened carefully to your feedback regarding Lab-Life, and we are continually working collaboratively with our brand partners to improve the overall customer experience. Your comments have been shared with the relevant teams and will help us drive further improvements.
Regards,
Ansh
Ideal World Customer Care
The parcel arrived on time.Packaging…
The parcel arrived on time.Packaging was in good condition. The machine was the best thing I’ve bought in a while. My mobility is not great so being able to exercise in the chair is a bonus.
27 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
The item was far too small.and very…
The item was far too small.and very impracticable very awkward to use.
27 July 2026
Reply from Ideal World
Dear Kitty,
We have investigated your query, and as discussed with you over the phone, we understand your concern that it was informed the Vibration Heated Massage Belt could also be used on the shoulder. We appreciate that this did not fulfil your intended purpose, as you were specifically looking to use it on your shoulder.
We would like to clarify that while it was suggested that the belt could be tried on the shoulder, it is designed specifically as a waist massage belt. As such, it is intended to provide the best fit and performance when used around the waist and may not work as seamlessly when used on the shoulder.
We would kindly ask you to return the item. To help resolve this matter as quickly as possible, we can confirm that your refund has already been processed, and we hope this helps address your concerns.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Polite helpful telephone operators…
Polite helpful telephone operators received parcel within specified time
26 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Easy to order very quick delivery easy…
Easy to order very quick delivery easy to return if needed to products are always better when you see them close up and delivery service is great and quickly resolved if not
23 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Fast delivery
Fast delivery. The products you sell Elizabeth Grant really work. Great deals thank you.
27 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
I am sorry but I can not remember my…
I am sorry but I can not remember my purchase from you but it must have been an article that my wife or myself wanted.
23 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
We have checked your account and would like to confirm that your recent purchase was for the Linsar 3-in-1 Cordless Vacuum Cleaner. We hope you and your wife are pleased with your purchase and that it meets your expectations.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
I recd Lab Life Titan.
I recd. the limited edition lab life golden Titan which I'm very pleased with. Ordering was easy & quickly rcd. it. How ever since then I've ordered 2 further items by telephone but according to Customer Services they haven't recd. these orders. I won,'t purse this
It's their loss.
22 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
We're pleased to hear that you are happy with your Limited Edition Lab Life Golden Titan and that you found the ordering and delivery process straightforward.
We have also checked the issue you mentioned regarding your telephone orders. We can see that orders have been placed across two separate customer accounts—one registered with your email address and another with your phone number—which appears to have caused the confusion.
If you do not require two separate accounts, we kindly ask that you contact our Customer Services team. They will be happy to review your accounts and assist in resolving the issue to help avoid any confusion with future orders.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Smooth process and most importantly…
Smooth process and most importantly trust in the product and company
26 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Brilliant pair of sunglasses
The clarity of the sunglasses wasn't something I expected, so good I bought a second pair for one of my daughters, who also agreed with me.
25 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Easy to order good value for money
20 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
Small in size why do they not design…
Small in size why do they not design bras for the larger bust ladies. Got it on no problem but the cup size was so small ridiculous
27 July 2026
Reply from Ideal World
Dear Helen,
We're sorry to hear that the sizing did not meet your expectations. We understand your disappointment, particularly regarding the fit, and we appreciate you sharing your experience with us.
Your comments have been passed on internally for further review, as customer feedback is important in helping us improve our product range and offerings.
We can also confirm that we have received your returned item and your refund has now been processed.
Regards,
Ansh
Ideal World Customer Care
The order was managed simply and…
The order was managed simply and quickly. My stuff arrived in a couple of days and it is good quality.
26 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
all went to plan.......all good
22 July 2026
Reply from Ideal World
Dear Customer,
We appreciate your valuable feedback and are delighted to see your positive rating.
Your satisfaction is our priority, and we look forward to serving you again in your future shopping experiences with Ideal World.
Regards,
Ansh
Ideal World Customer Care
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