ICICI Bank Reviews 

Worst bank to have NRE/NRO account. Their service is very bad. I had lot of issues with them while opening NRE/NRO account. They took more than 2 months to open account after several visits to their branch. Had to escalate to their management to get account activated.

After sometime, I had issues with UPI payment option they have in their IMobile app. All ICICI banking staff speaks like a novice. I was using UPI payments to pay. Money was getting debited from my account but never credited to beneficiary. Their staff tried to confuse me in all ways without resolving the issue. I lost a few thousands and not sure what ICICI will do.

ICICI Mortgage rate is the highest in Canada, 10%, is this even legal? I received a call as my mortgage is coming up for renewal and they telling me their interest rates on mortgage is 10% to 7.2%. I thought is was a JOKE but I look it up on their website and it was real, how is this possible?

Public Complaint against ICICI Bank’s Negligence in Addressing a Mistaken Transaction |
I am writing this public post to bring attention to a distressing situation caused by ICICI Bank’s lack of support and inefficiency in resolving a crucial financial matter. On 17th July 2024, I mistakenly transferred Rs. 61,000 from my ICICI Bank savings account to an incorrect recipient due to an error in entering the account number. While I fully acknowledge that this was my mistake, I expected ICICI Bank, a reputable institution, to take swift action to assist me in reversing the transaction and recovering my hard-earned money.

However, the bank's handling of the issue has been nothing short of disappointing and frustrating:

1. Immediate Reporting: On the same day, I promptly contacted ICICI Bank’s IVR system to report the mistaken transaction.

2. Formal Communication: I followed up with a detailed email to the customer care department on 17th July 2024, providing all the necessary details, including the transaction reference ID and the incorrect recipient's account information.

3. Initial Assurances: I was assured by the bank that the issue would be resolved and that the transaction could be reversed.

4. Coordination with Other Bank: I took the initiative to contact the Branch Manager of Indian Overseas Bank (Palitana), who confirmed that a lien had been marked on the wrong account for the said amount.

Despite these proactive efforts on my part, ICICI Bank’s response has been lethargic, and I have yet to see any concrete action from their end:

I have received only automated emails from ICICI Bank, with no meaningful updates or communication about the status of my request.

While Indian Overseas Bank has been responsive and taken steps on their end, ICICI Bank has shown no urgency in facilitating communication with the other bank to resolve the issue.

Shockingly, I haven’t received a single courtesy call from ICICI Bank to inform me of any progress or advise me on next steps.

Additionally, Indian Overseas Bank has assured me that they are ready to resolve the matter if ICICI Bank’s NEFT/RTGS department sends them the necessary email. However, ICICI Bank has failed to take even this basic step, further delaying the resolution of my case.

It’s incredibly frustrating to witness how ICICI Bank bombards me with marketing calls for credit cards, insurance, and mutual funds, but when it comes to providing actual service in times of need, they are nowhere to be found. This experience raises serious concerns about their commitment to customers, as this is not a minor issue—it involves Rs. 61,000, a significant amount of my hard-earned money.

I feel deeply betrayed by an institution I once trusted, and this experience has shattered my faith in their claims of providing “high-quality service.” If ICICI Bank continues to ignore this issue, I will have no choice but to explore legal avenues to recover my money.

I urge potential customers and the public to reconsider their relationship with ICICI Bank. If such a well-documented case like mine can be neglected, what does it say about their dedication to customer service? I sincerely hope ICICI Bank takes immediate action to resolve this issue and avoid further damage to their reputation.

Thank you for taking the time to read this. I hope ICICI Bank steps up to rectify this situation, not only for me but for the sake of their clients.

Nikhil Pattani

Duffer sitting at customer care service, doesn't understand the problem. Banks cutting the cost on customer pain increase

Avoid opening an NRO/NRE account with ICICI. I’ve already written a review on July 31st, and yet, the bank still hasn’t resolved the dispute or figured out how fraud occurred in my account. I’ve contacted every ICICI-related email I could find, but none of them have bothered to reply. I’ve lost ₹29,000, and now my account is inactive. I don’t even know what to do when I travel to India at the end of the month. The fraud happened in February 2024, and despite repeatedly emailing them, there's been no action. It feels like the bank doesn't care if a loyal customer is defrauded, leaving me completely in the dark about what they’re doing.

Couldn't connect to an executive over call to get my doubts cleared !! I only have a day day left to apply for forex card and i couldn't reach out to executive through toll free. Totally dissatisfied.

It's number one fraudulent bank and trust unworthy in the name of bank charges they will robe from our account.dont choose this bank if u want to save ur money.not deserves single star are also not providing passbook,not revert back to mail keep on doing unotherized transaction in the name of bank charges

Today I have visited Lodha Paradise Majiwade Thane barnch to open a new account
Staff demanded minium 1lakh deposit for saving account opening. They demanded 6month bank statement of other bank.. Account opening is subject to approval.
This clearly shows that ICICI is not interested to open saving account of middle class customers.

I wired from my U.S. personal account to my ICICI Bank Pune personal savings account. The wire arrived the next day. I was not notified by email or text message about the arrival of the remittance. Bank Forex dept. Converted the whole wire at a ridiculous rate, taking almost Rs 1.55 per dollar commission. Very unprofessional behavior. I tried to complain to Forex V.P. Dinesh Pardeshi. He does not respond.

Bank’s online banking NRI and NRO is just too complex.Best to use just another bank😩😩

Account is very old so never had debit cards. Spoke to someone who was helpful and ordered cards out. Was advised that I would have to contact them via phone to generate pin in order to be able to access online banking. Today is the third day of calling them with no joy. Kept getting transferred to automated system which does not accept my bank card number. Eventually was advised to give a contact number and after 24 hours would be able to access online banking. He then put me on hold and after 20 minutes cut me off. Very bad service even though the team promise to help with the issue but they don’t really listen as to what the problem is. Once I have transferred the money I will close the account. Not a happy bunny!

I am extremely disappointed with ICICI Bank's handling of my recent scam complaint. Despite providing all requested documents and clearly explaining that I was scammed, the bank closed the case in favor of the scammers, claiming it was an OTP-based transaction.

It is incredibly frustrating to see that my hard-earned money, amounting to ₹37,000, has been lost due to this scam, and the bank has failed to take adequate steps to protect its customers. This experience has not only caused financial loss but also emotional distress. I urge potential customers to be cautious and consider the bank's inadequate response to fraud cases before making any decisions.

worst bank ever, my international transaction on my debit card were disabled randomly and after speaking to support for 3 hours they couldn’t enable it. now i am stuck in a foreign country and cannot use my card…never using this bank again. worst experience of my life

Subject: Grievance Against Misconduct of ICICI Bank Employee

Dear ICICI bank HOD’s

I am writing to express my deep dissatisfaction with the conduct of one of your employees, Mr. Muthu, currently serving as an Assistant Manager at ICICI Bank.

Several years ago, Mr. Muthu, who was then at the beginning of his career, approached me and earnestly requested my help in opening a bank account with ICICI, pleading for an opportunity to grow in his professional journey. Out of goodwill and compassion, I decided to open an account, believing that I was helping someone build their career.

However, the situation has drastically changed. Mr. Muthu, who once portrayed himself as a humble and sincere employee, has now adopted an entirely different attitude. Recently, I pledged my jewelry at your bank, following Mr. Muthu’s consultation. When I attempted to pre-close the loan, I may not have fully understood the terms and conditions, but the treatment we received was unacceptable. Mr. Muthu humiliated my wife during the process, telling her not to raise her voice in the bank. Ironically, this is the same individual who would rush to open the door for customers arriving in cars.

This experience has been deeply distressing, and I feel compelled to raise a grievance against Mr. Muthu for his unprofessional and demeaning behavior towards my wife. As I am currently out of town, I am writing this email to bring this matter to your attention. If I were present, I would have directly approached the consumer court to address this verbal mistreatment.

I request that you take immediate and appropriate action against Mr. Muthu for his unacceptable behavior. It is disheartening to see such conduct from an employee who was once given an opportunity to grow, only to now misuse his position.

I hope this grievance is taken seriously, and that necessary steps are taken to ensure that no other customer has to endure such disrespect.

Sincerely,
Sreenivasan sivaraj
+971 566069432

UPI payments are very buggy - when I enter my ID at merchant, even though ICICI sends me notification but there is no APPROVE option.

In another instance, I tried to make payments - my account got debited but UPI payment did not got completed. Its been a week and money has not been credited back. My RM is asking to make call even though in APP , I clicked 'Raise Query'

I am utterly disappointed with the service provided by ICICI Bank. Despite multiple escalations, my issues have been consistently mishandled and ignored. The bank's processes are outdated and unnecessarily complicated, causing significant delays and financial losses.

I have experienced repeated poor communication and a lack of empathy from the customer service team, especially in handling the transfer of funds from my matured FD. Their insistence on unnecessary paperwork and refusal to offer any flexibility has only added to the frustration. It’s shocking that in this digital age, ICICI still requires physical forms for processes that should be handled online, particularly when the fault lies entirely with them.

To make matters worse, the delay in resolving my issue has led to a significant financial loss due to unfavorable exchange rates, a problem that the bank has completely ignored. It feels like they are not concerned with the needs of their customers, especially those of us who are NRIs.

Overall, my experience with ICICI Bank has been incredibly stressful, and I would strongly advise others to consider alternative banks that prioritize customer service and modern, efficient processes.

Poorly trained staff . All they know if to ask verfication questions, take query provide any generic response and never follow-up or properly resolve the issue. They waste hours of customer time over phone making them repeat the same thing over and over again and make completely irrelevant suggestions like you are talking to a dumb and deaf person

I am a doctor that works out of a corporate chain of hospitals in Chennai. I use the Teynampet branch for depositing money, after my OPD is over, sometimes late in the evening. For the last two days, we are having significant problems with the security guards who have been very rude and belligerent. The services at ICICI Bank, Teynmapet have always been torrid, at best.

Request that the security guards be taught how to talk to customers, especially during pouring rain. Please DEMARCATE CLEAR AREAS OF PARKING FOR YOUR STAFF AND CUSTOMERSUSING YOUR BANK. I AM NOT EXPECTED TO KNOW WHICH IS THE PARKING FOR YOUR MD, AND AM IN NO WAY RESPONSIBLE IF I AM NOT TOLD. I DO NOT APPRECIATE BEING HOUNDED FROM THE PREMISES FOR NO FAULT OF MINE. I DO NOT KNOW WHO YOUR MD IS, AND HAVE NOTHING TO DO WITH HIM. THE BRANCH IS USED FOR DEPOSITING MY HARD EARNED PROFESSIONAL FEES.

KINDLY WORK ON YOUR CUSTOMER SERVICE.

I HAVE DECIDED THAT IN FUTURE, MY FAMILY AND I WOULD DESISIT FROM USING THIS BRANCH FOR ANY TRANSACTION, DESPITE BEING LONG TERM ACCOUNT HOLDERS WITH YOU. WE WILL WORK WITH OTHER BRANCHES IN OTHER PARTS OF THE CITY, ANYWAYS.

IT IS ALSO IMPOSSIBLE TO COMPLAIN TO CUSTOMER CARE ON THE COMPLIANTS PORTAL. OVERALL, A LONG LIST OF NEGATIVES AS REGARDS BANKING WITH ICICI BANK.

THANK YOU SO MUCH THERE, FOR YOUR CUSTOMER SERVICE.

DESPICABLY YOURS
SRIVATSA.

I have had the worst experience with ICICI bank dealing with their customer care on phone and emails to filing complaint with Ombudsman Team stated by RBI. My case was not properly investigated and result was announced in favour of the bank and while I tried to reach out again about unfair investigation, I was asked to comply with the decision. I will request people to not opt for loans from ICICI Bank as they charge you penalties even if it is not the problem from customer end and no one will the bank will help you apart from giving false promise. I have been facing problem for past 4 months and I highly request to people to not take loan from ICICI bank