ICICI Bank Reviews 

Horrible internet banking experience! Unable to raise a request. What is heck the support system is doing. I am sitting one hour for raising the service request. Who is the idiot is maintaining the banking platform.

I have been an ICICI Bank Shalimar Garden Branch customer for over a decade. In February last, I lost Rs. 2 lakh on an online transaction because of the ICICI Bank concerned person's negligence. The person never checked and matched the receiver's name and account number before letting the transaction go. ICICI did not obey the RBI ruling. But the stubborn ICICI won't accept their fault and won't compensate me. A very frustrating bank.

Before the ICICI Bank online banking was good and easy to navigate. Recently ICICI Bank updated its online services, after logging on, my experience is that is is difficult to navigate and difficult to use. What idiot (software writers) came up with the update and what idiot from ICICI Bank management approved it?
Why update something that is working perfectly and easy to navigate to something that does not?
Lord Krishna, about 5000 years ago, predicted the material world will form in Kali yuga (now), where it describes the human race in Kali-yuga as a vain and stupid people "spurred on by the lowest instincts." This is true of the ICICI Bank online updates - rather stupid, hence Lord Krishna was definitely correct.

Worst Bank. I was provided Coral Credit card with assurance that no annual charges would be levied. However I'm made to pay the same. Despite spending Rs 10 lacs annually no lounge service are provided on the card.

This is the worst bank ever. I am unable to see my online account from past 1 year , put someone else phone number in my bank profile and someone else is getting my OTP and looking my account details. They are breaching confidentiality of my account. Requested repeatedly to put my correct number but no action. Donot put any money in this bank.

This company itself is shit they dont have proper facilities for closing an account and it is a nightmare for international student. Money wanting horemongers that's what icici is.

good exp, good staff

Dear Shadab Gulshan,

As discussed with you today morning interest on delay payment of Rs:230/ i request you to check it and update the same, as total outstanding Rs:101530/but in that i had paid of RS:101230/, balance is approximateldy Rs:530 change, out standing delay payment as per you sheet, is Rs:(100-500), i request to wave of interest charges and other, below calculation as mentioned in credit card statement, please check it and conform the same,
outstanding balance is Rs:530/ wide card no 4019

Bad service

I am having horrible experience with the ICICI bank.
My debit card was linked to an one NRE account, it was abruptly disconnected by ICICI Bank without notice. I called ICICI support center in Dubai and they responded and applied to reissue debit card from their end.
I haven't received my card yet. My internet banking is disrupted, and none of ICICI support are able to resolve it for more than a month, including the bank manager. I wrote to ICICI quality department and there is no response.

Dear Readers,
Any rating below one star.
My bitter experience.
My son met with an accident and vehicle damaged.
He got Injuries.
Went to hospital.
2 wheeler was taken to work Shop by mechanic using Toe.
Mechanic initiated repairs.
Surveyor after intimation of 2 days visited work shop.
But Mechanic initiated repairs.
But Mechanic took photos at Accident place and damaged vehicle and spares.

He gave bill around 10000.

But claim rejected with one line reason 'Repair initiated before verification'.

I submitted all supportive documents like Vehicle damaged photo,
accident location,
Mechanic Bill,
My Son accident injuries photos,
Doctor Prescription,
XRay,
Medicines etc from
'Hindu Mission Hospital Tambaram Chennai'
where my son took treatment.

But company not accepting anything and adamant.

MD CEO referred.

But again rejected.

My simple question to the company.

When issue policy you never verify the vehicle sending surveyor.

How you issued policy without verification of vehicle?

Now adamant.

Friends, this company is not reliable.

Beware.

Think many times before taking policies.

While taking they will tell so many things.

But when claim comes they won't.

It is like a horse ready to open its mouth while offering Gross and closed it while putting 'Kadivalam'.

Anyway I will teach a lesson to the company.

I approach Medias, Reviews, IRDA, Ombudsman, Consumer forum, Civil case and FM letter etc.

Avoid this company. Worst service.

Regards,
R Natarajan,

Top Executive Retired from Nationalised Bank Coimbatore.

Ex Concurrent Auditor for Nationalied Bank Coimbatore

Advocate Coimbatore

A simple update update to new passport details - Unacceptable Nightmare in multiple people, each different every communication , each with their own demand, involved in communications getting nowhere.
Will be Closing account with them, at first opportunity.

Very good service by Thiru vi ka nagar branch. Thank a lot for guiding and help.

Impossible to communicate with them. I understand that English might not be the first language, but the amount of repetitions I had to make, and the assistant couldn't understand my simple request.
I wish I'd never opened an account with them, it had laid dormant and I only had £1.40 in there but it took over half an hour just to find that out. They wanted to close the account for me, but when I couldn't even understand the first question to go through that process I offered the assistant the £1.40 and said just forget it, I can't do this anymore!!

I have been a loyal customer of ICICI Bank for over 15 years, and I continue to receive calls claiming that I have been assigned a dedicated relationship manager. However, when I genuinely needed assistance and reached out, my calls were either not answered or disconnected without any follow-up.

Additionally, I had closed my credit card a couple of years ago, yet it still appears as active in your records. As a result, my new card application is not being processed. To resolve this, I have made five calls over the past three days, but unfortunately, no one seems to have any clarity or access to my case history. Each time, I’m forced to explain the entire situation from scratch, with no resolution provided.

I did not expect this level of poor service from a reputed bank like ICICI. If this is what’s considered great customer service, I’m truly disappointed and unhappy with the experience.

My experience as a customer was horrible @ your Akota and Jetalpur branch Vadodara.
For a mere 15000/- cash withdrawal from current account, which finally I could not encash, u was sent 4-5 times to get signature. When I was one of the account holder.
Your employees are not at all coperative.

Their server is not worked on 14 th April at Edmonton,Canada.
I registered a complaint,but their reply was that no such incidents are occured on that day.
I ashamed before the shopkeeper,and returned to home,even with enough money in my account.
So I give 0

Applying for a home loan as an NRI with this bank was a nightmare. There was zero clarity on documentation, constant delays, and no accountability. After weeks of waiting, I was rejected without any valid reason. I wouldn’t recommend this product to any NRI buyer — it’s a waste of time and hope.

Extremely bad experience. If there was a zero rating, would’ve given that. Very poor customer service!! Nobody picks your call or answer email sent to them. Website and mobile application is hopeless!! Pathetic, doesn’t understand why they are still in business!!!