Fantastic seller with great support. I fitted this myself to my range rover sport and the team at iceboxauto could not have been more helpful. Three phonecalls and a video call to show me exactly wh... See more
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Recently purchased head unit from Rob. Extremely helpful and very patient with all my questions before purchase. Unit is superb, all I hoped for and loads more. Had a slight snag with locating u... See more
Company replied
this company is superb , customer service is second to none , no issues whatsoever , we had a small problem with a simcard reader on the tesla screen in wifes car , no problem , bring it in said rob ,... See more
Company replied
Recently purchased the double din radio for my RCZ. (Fitting my self) Would highly recommend, the after sales support I have received has been amazing. Not being a car maniac or very electricity... See more
Company details
Information provided by various external sources
ICEBOXAUTO - Europe largest distributor of GPS, DVD, Android, Bluetooth, iPod for all makes of models of cars.
Contact info
United Kingdom
- www.iceboxauto.com
Sold me an excellent product for my…
Sold me an excellent product for my Mini Cooper S and have been a great help in respect of any questions and issues that I have had.
No hesitation in recommending this company.
Excellent customer service.
16 December 2020
Unprompted review
Bought this car Radio that is supposed…
Bought this car Radio that is supposed to be perfect/Brand New/totally compatible for the Vauxhall Astra mk6.
It fits nice, but USB's don't work properly, it won't connect to a standard DAB unit even though it is supposed to be DAB+ enabled.
App's that come pre-installed that don't work, had to download extra Bluetooth app to get connections, there was no 'User manual or installation manual, was told to find a similar unit and improvise it's manual, and now they are refusing a refund on the grounds it's been installed.
12 December 2020
Unprompted review
Reply from IceboxAuto Liverpool
HI Karl, if you care to expand on this then you will find the reasons for the offer of exchange over is that you requested a refund on the 34th day. You have a 28 days returns policy which has ceased. Also, your item has been installed so this opens discussions on the "Condition of returns policy" as all items have to be returned in the same condition as received in order for refunds to be considered which is why when we sent the item, we sent this statement in your confirmation of dispatch email as follows;
"Also, the item has to be returned in same condition as when received so any marks to the unit/accessories may result in refunds being refused or appropriate fees deducted to cover the cost of depreciation so please test the unit fully before installing into place which will ensure, the unit does not get scratched and no issues will occur on the returns policy."
You was advised to test the unit before installing it to avoid any issues with returns. You did not and appears now that its our fault that you are inconvenienced by our policies. We are not a seller who hides behind these policies which is why we advised you before receiving the item on how to act appropriately to avoid any grievances later on.
Its nice that you have failed to adhere to either of the returns policy or the eBay policy we advised on and you now feel aggrieved and left this unfavourable feedback. We offer brand new exchanges as a token gesture.
Also, the issues you expand on about DAB not working.
1) The DAB USB is not from us so we asked you speak to your vendor.
2) The USB did work as it was tested upon return.
3) The DAB USB antenna is one time use only, you admitted you had taken it from an older system and tried on ours.
4) We replaced your unit with a brand new unit to give you peace of mind.
Take care.
ICEBOXAUTO
Excellent customer services
Excellent customer services, very helpful and responded to my initial concerns within the same day with answers to my technical questions.
Highly recommended.
24 November 2020
Unprompted review
I have purchased new IPS Car Stereo for…
I have purchased new IPS Car Stereo for BMW 1 series. Product was well packaged and you could tell was brand new. It has arrived within 10 days. Rob and the team gave me very useful advice on fitting as my car has optic fibre and had to be reconnected to new plug. Item has many great option such quick Bluetooth, 4K display with car future display such how many litres of fuel is left. This device can also adjust your setting such eco pro or sport despite the fact that originally car did not have this option and that’s a great bonus. Quality of video is great with 4K display and overall very modern look and graphic. Music stream through Bluetooth is good too and retains all original Alpine quality. So far so well and keep finger cross will keep this way. I am sure if any problems appear, Rob and the team will support me.
12 November 2020
Unprompted review
Very good dealer
Very good dealer, fast response and support! Quick delivery
30 September 2020
Unprompted review
Terrible seller - thankfully it was through eBay so they stepped in 👍
Terrible eBay seller. Item was faulty - had to get eBay to force the seller to accept the returns due to it being faulty and within the 30 day money back guarantee.
30 September 2020
Unprompted review
Reply from IceboxAuto Liverpool
HI Jack, sorry to hear you are aggrieved but it would be great if you could elaborate on the whole story and not the self centred one you have provided. We adhere to all policies set out in eBay and consumer rights legislation and the fact that you did not adhere to them is not something we can take responsibility for. As a company, we have the understanding that not all buyers are knowledgable to consumer rights legislation so this is why when we dispatched the item, you was given the following advice by email.
"Also, the item has to be returned in same condition as when received so any marks to the unit/accessories may result in refunds being refused or appropriate fees deducted to cover the cost of depreciation so please test the unit fully before installing into place which will ensure, the unit does not get scratched and no issues will occur on the returns policy."
We have never abused you, we have attempted to help you through this. This is a total lie and i will be happy to provide screenshots of all the conversation i have had with you. It was all going well until you asked us to give you a more expensive item for free than the one you purchased. From this point, you took grievance from this and left negative feedback. We asked you to comply with the "Condition of returns" policy in eBay and you are failing to do so its "our fault" apparently they you are in breach of this policy. We have not discredited your claims of the item being faulty hence why we discussed the return and give you pre-paid shipping labels..
In regards to your investigative work on companies house. It would be great if you had done thorough checks on the eBay platform you ordered from, you will see the business details at the bottom of the sales page you ordered under that our business name is CES AUTOS LIMITED. You are welcome to check on the status of this on companies house which you will find is active from 2012. In future, its best you adhere to all policies set out under consumer rights legislation to avoid this sort of case again. All too often, customers don't follow legislation and then blame the seller. We can take constructive criticism but find your story tailored to make out that we are the ones who have done wrong.
Regards
Great customer service
Great customer service! Would
Happily do Business again
1 July 2020
Unprompted review
Great customer service!
fast communication, professional customer approach, fast delivery I recommend!!! five stars
27 June 2020
Unprompted review
My new Android for Peugeot 207CC
Obwohl ich erst sehr skeptisch war in England zu bestellen (wegen der Lieferwege, vielleicht auch Ärger), habe ich mich durchgerungen. Ich habe das Radio nach relativ kurzer Zeit erhalten, alles war okay, inzwischen habe ich es eingebaut und es läuft sehr gut. Ich habe es nicht bereut, das Androidradio ist einwandfrei, gut verarbeitet, da habe ich als Deutscher meine Ansprüche. Kurz gesagt, ich bin sehr zufrieden, inbesondere mit der abwicklung von icebox. Einen Mangel gibt es allerdings, die Gebrauchsanleitung verdient ihren Namen nicht. Das Papier hätte man sparen können. Da sollte von Witson, dem Hersteller nachgebessert werden.
Although I was very skeptical to order in England at first (because of the delivery routes, maybe also annoyance), I managed to get through. I received the radio after a relatively short time, everything was okay, I have now installed it and it runs very well. I have no regrets, the Android radio is flawless, well processed, because as a German I have my expectations. In short, I am very satisfied, especially with the handling of icebox. There is a shortcoming, however, the instructions for use do not deserve their name. You could have saved the paper. Witson, the manufacturer, should make improvements
26 June 2020
Unprompted review
Excellent seller
Excellent seller, I recommend it to everyone. Thank you so much
26 June 2020
Unprompted review
They are fantastic
They are fantastic ! I ordered a radiodrom them and before they sent it they went the extra step to make sure it was the right radio. Upon discovering it wouldn't work in my car they promptly cancelled the order and issued a refund . Great team and great comms.
26 June 2020
Unprompted review
Ordered CarPlay box to go with my…
Ordered CarPlay box to go with my Mercedes ml250.
To begin with it wouldn’t work but rob helped out loads. Always answered my messages and managed to get it going without issues. Great product. Still figuring it out.
26 June 2020
Unprompted review
Very Helpful
Very Helpful, good product, good description, fast delivery.
26 June 2020
Unprompted review
super customer service
Here at IceboxAuto, you are well advised from the first second. The staff are always helpful and very friendly. I never felt very good and always understood
25 June 2020
Unprompted review
Excellent communication throughout
Excellent communication throughout. I had issues with the units compatibility with my car. The unit was exchanged and is now working fine. Icebox Auto are highly recommended.
25 June 2020
Unprompted review
The best service
22 June 2020
Unprompted review
Highly recommended
I had a sat nav installed by Icebox a few years ago. The service and value were excellent but the aftersales service has been amazing. Even when my unit developed a fault after the warranty had expired they went above and beyond to help me. Can’t praise them enough.
18 June 2020
Unprompted review
One stop shop for Auto Multimedia.....
First class, excellent customer service. Dealt with Rob whilst purchasing my Android headunit and considering the current climate (Covid 19), they handled my enquiries professionally........they're aftersales care was second to none.
Definite 5 star service........
17 June 2020
Unprompted review
Pleasure to deal with and such a great product
The guys at Iceboxauto are great, they answered all my questions and were so knowledgeable, they were very friendly and the item was a perfect fit. Really pleased with the product and service I received, I would recommend to anyone.
15 June 2020
Unprompted review
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