I Am The Agent Reviews 

194
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I used this app to sell my property. I was pleasantly surprised. They have multiple services that give you control of some of the annoying parts of selling your home. Will definitely use it again.

Rated 4 out of 5 stars

We have been using I am the Agent for 4 years letting our flat. We have been successful in finding suitable tenants. Our advert seems to have been quite widely circulated and response has come quit... See more

Company replied

Rated 4 out of 5 stars

We use I Am The Agent and it's a great way to advertise widely via one portal and is cost effective. The service from their staff has been quick, efficient and helpful. The one improvement they can... See more

Company replied

Rated 5 out of 5 stars

Easy to set up on line, `for sale` board quickly delivered. Viewings within a few days, 12 in all. 3 viewers wanted to buy, difficult decision but to be fair accepted first firm offer very near as... See more

Company replied

Company details

  1. Real Estate Agents
  2. Commercial Real Estate Agency
  3. Property Management Company
  4. Real Estate Rental Agency

Written by the company

I Am The Agent | Online Estate Agent I Am The Agent is one of the UK's original online estate agents, helping homeowners, landlords, developers, buyers and tenants connect directly for over 17 years. Whether you're selling a home, letting a property or managing a portfolio, we provide nationwide exposure across the UK's leading property portals, fixed-fee pricing and expert support every step of the way. Property owners stay in control of enquiries, viewings and negotiations while benefiting from professional marketing and essential property services. For buyers and tenants, we make property search simpler and more transparent. By connecting you directly with the owner, landlord or developer, you can communicate faster, arrange viewings more easily and get the information you need without unnecessary delays. More control. More transparency. No hidden fees.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

194 reviews

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No recent history of asking for reviews

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4.4

All reviews

(194)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Company

I sold my house through I Am The Agent. Great customer service, very friendly. Easy to deal with done over the internet.

4 August 2016
Unprompted review
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Reply from I Am The Agent

Dear David,

Thank you very much for taking the time to review us on Trustpilot.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Kind regards

Client Services Team

Rated 1 out of 5 stars

My flat appears available to rent when it isn't

Used 2 years ago, suddenly got an email from someone wanting to look round even though I've had no interaction since then. Phoned them and someone lied saying my flat wasn't up for rent when it was. Asked for someone to call me back, they never did.

4 August 2016
Unprompted review
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Reply from I Am The Agent

Hi Steph,

Thanks for your time earlier.

It was great to sort out the misunderstanding.

As discussed it seems the migration to the new website may have momentarily allowed your property to go live.

None the less this was an individual instance and has been resolved.

We were glad to hear that apart from this situation your overall experience with us was grand and you let your property quickly.

We look forward to working with you in the future.


Best Regards
Client Services

Rated 4 out of 5 stars

Impressive!

I found Open Rent easy to use , v helpful and quick to respond to queries. Excellent all round.

3 August 2016
Unprompted review
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Reply from I Am The Agent

Dear Jo,

Thank you very much for taking the time to review us on Trustpilot.

We are so glad that you let your property so fast. In fact it went so quickly you even forgot our name IAMTHEAGENT!

We look forward to helping you again soon and thank you for your support.

Best regards
Client Services Team

Rated 5 out of 5 stars

Excellent value for money and hugely professional service

I used I Am The Agent to sell a flat and would recommend them to anyone. It was the easiest and best value property transaction I've experienced in over 40 years of buying and selling property. Knowledgeable staff who are happy to go out of their way to help and advise.

3 August 2016
Unprompted review
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Reply from I Am The Agent

Dear Elena,

We really appreciate you taking the time to review us on Trustpilot.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Kind regards

Client Services Team

Rated 5 out of 5 stars

So easy to use!

Had my property listed within 5 or 6 minutes. Definitely would recommend this site if you want a quick and easy way to advertise your property!.

2 August 2016
Unprompted review
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Reply from I Am The Agent

Hi Rob,

Thank you very much for taking the time to review us on Trustpilot.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Kind regards

Client Services Team

Rated 5 out of 5 stars

Brilliant

Sold my house 12 days over 35 enquiries well pleased, saved £8k, highly recommend.

2 August 2016
Unprompted review
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Reply from I Am The Agent

Dear David,

Thank you very much for taking the time to review us on Trustpilot.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Best regards

Client Services Team

Rated 5 out of 5 stars

Absolutely over and above for the money

We've used the team a couple of times for a property sale and several rentals and I can honestly say they went over and above on the service. We get a call immediately when placing every order, we get a board, comprehensive valuations, property performance, photos, texts and more along the way. It's half the price of other agents and no hidden costs, I have used most of them and believe me you can't get anything more than a call centre at best. I have recommended them to many friends and will continue to do so.

2 August 2016
Unprompted review
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Reply from I Am The Agent

Dear Sally,

Thank you very much for taking the time to review us on Trustpilot.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Kind regards

Client Services Team

Rated 5 out of 5 stars

Really pleased!

Great service, easy to use. Let my flat in days.

Wouldn't hesitate to recommend it.

1 August 2016
Unprompted review
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Reply from I Am The Agent

Dear Graham,

Thank you very much for taking the time to review us on Trustpilot.

We are so glad you let your flat within days!!!
The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Great Service

A great way to rent a propert and cut out the cost of agents.

1 August 2016
Unprompted review
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Reply from I Am The Agent

Dear Jermaine,

Thank you very much for taking the time to review us on Trustpilot.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We are glad that you achieved significant cost savings by using our self service platform.

We look forward to helping you again soon and thank you again for your support.

Best regards
Client Services Team

Rated 5 out of 5 stars

Great, simple service

Quick, easy and cheap to use!

31 July 2016
Unprompted review
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Reply from I Am The Agent

Dear Pedro,

Thank you very much for taking the time to review us on Trustpilot.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Best regards
Client Services Team

Rated 5 out of 5 stars

Superb service at an amazing price!

We recently put our flat up for rent with I Am The Agent. I was a little reluctant at first to use an online estate agent but when I compared the price to the high street agents, I thought we would be mad not to give it a try. All my reservations were proven wrong from the start. It was so easy to add our property and upload the photos and enquiries started the very next day. Once we found a tenant, I was initially nervous about handling the next steps. Again - proven wrong. I Am The Agent guided us through each and every step answering all my questions by email along the way. References, Gas safety, Contracts - all done so easily and at a fraction of the price of what we were quoted by high street estate agents. I can honestly say I think online estate agents are the future and will be recommending I Am The Agent to all my friends!

31 July 2016
Unprompted review
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Reply from I Am The Agent

Dear Clare,

Thank you very much for taking the time to review us on Trustpilot.

We are so pleased to have assisted you in your first successful listing.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a glowing review.

We look forward to helping you again soon and thank you for your support.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Great online agent

Great company, let 2 places, never any voids as I am in control of the marketing. Very helpful always can get hold of someone. Site is easy to use and get lots of extras.

30 July 2016
Unprompted review
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Reply from I Am The Agent

Dear Sam,

Thank you very much for taking the time to review us on Trustpilot.

We are so glad our platform has continuously met your expectations.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Kind regards

Client Services Team

Rated 5 out of 5 stars

Easy and efficient

Simple to use, valuation information really helpful, well informed staff and great outcome.

28 July 2016
Unprompted review
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Reply from I Am The Agent

Dear Martz,

Thank you very much for taking the time to review us on Trustpilot.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Best regards
Client Services Team

Rated 2 out of 5 stars

Expect more from a service we pay for.

We chose not to directly manage our property as we wanted an arms length relationship with any tenants, but more importantly to ensure they had a dedicated way of always contacting someone should they need anything during their tenancy (having rented via an awful agency ourselves once, we wanted them to have a better experience with our property). As it turns out, we usually have to chase for replies, have had to correct documents you issue and had no choice but to simply put up with our itinerary report not being fully carried out. Wouldn't recommend.

28 July 2016
Unprompted review
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Reply from I Am The Agent

Hi Marie,

Thank you for your feedback.

Having provided a service to you for so many years we were a little surprised and disappointed with your negative experience with this particular transaction.

We apologise that our services hadn't met your expectations on this occasion but we hope that this isolated instance doesn’t undermine our years of providing a service to your satisfaction.

We have taken on-board your feedback and will continually look to improve our services.

Please feel free to give us a call if you would like to discuss further.

We look forward to giving you a better experience in the future.

Best wishes
Client Services

Rated 5 out of 5 stars

Very easy and helpful

I researched a lot of on-line Agents and compared services offered against price and I can honestly say that I have not regretted choosing I Am the Agent. The website is easy to understand unlike other competitors and simple to use. Uploading information was straight forward. They even phoned me up to tell me that their price will increase shortly, but as I was not ready to go live I could still secure the current price. This was followed up with a very nice phone call and the offer to send a For Sale board out in order to be readily available. So far they could not have done more and I am looking forward to go live and sell my property with I Am the Agent.

28 July 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Elwood,

Thank you very much for taking the time to review us on Trustpilot.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Kind regards
Client Services Team

Rated 5 out of 5 stars

A great company that enables the landlord or seller to cut out the over-priced middleman

I think the very conception of a company such as this is brilliant, and long overdue. Everyone should be able to decide whether they want to pay more or less in selling or renting their property, depending on the level of service that suits them. For example, plenty of people do not want to give away a % of their house sale proceeds for a job they could do themselves. The website is easy to use, and it's easy to put up your property for rent or for sale. I would highly recommend using I am the Agent to everyone.

28 July 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Lydia,

Thank you very much for taking the time to review us on Trustpilot.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Good service and great value

I have used this service twice and wouldn't rent our flat any other way now

26 July 2016
Unprompted review
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Reply from I Am The Agent

Dear Mark,

Thank you very much for taking the time to review us on Trustpilot.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Kind regards
Client Services Team

Rated 3 out of 5 stars

Duration of sale

The service is ok with email and text details of interested clients. I do feel there shouldn't be a timescale of 12 months to sell in the current climate this appears to be longer.

25 July 2016
Unprompted review
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Reply from I Am The Agent

Dear Yas,

Thank you very much for taking the time to review us on Trustpilot.

We believe 12 months advertising time for a sale property is generous and most of competitors offer about six months for a sale. However, we will take your comment on board in case we can make changes to timescales in the future.

Please don't hesitate to contact us as we will be very happy to talk to you about the timescale for sales.

Kind regards
Client Services Team

Rated 3 out of 5 stars

works fine but more expensive than similar sites

similar to many other sites and does its job okay but I have now moved to
another site that undercuts their charges and is just as good.

25 July 2016
Unprompted review
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Reply from I Am The Agent

Dear Mannie,

Thank you very much for taking the time to review us on Trustpilot.

There are variable packages available in the online sector, but we do believe our service is highly competitive in terms of both time offered for the listing and the support offered.

We will be very happy to speak to you to discuss this if you would like to consider us next time you are letting a property.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Easy to use, substantial savings

I used Iamtheagent to market my property for rent in 2014. Very easy to use, clear pricing, worked well. Rented my house in a couple of weeks resulting in substantial savings in agents' fees.

25 July 2016
Unprompted review
I Am The Agent logo

Reply from I Am The Agent

Dear Britta,

Thank you very much for taking the time to review us on Trustpilot.

The client services team works very hard to give all our clients the best service possible, and so they really appreciate such a lovely review.

We hope to help you again soon and thank you again for your support.

Kind regards
Client Services Team

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