I contacted the company for advice and guidance for extraction for a neff induction hob. Ted Valentinas gave amazing customer service above and beyond and something that appears to be rare these da... See more
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Review summary
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Easy navigation of the website and helpful items suggestions. Straightforward shopping cart, payment with decent follow up on order and shipment. Only downfall is that they're didn't have absolutely e... See more
Company replied
Phil was extremely helpful when I called to discuss the best way to construct the ventilation for my new extractor fan. He talked me through the options and compiled a basket of items I would need. Th... See more
Company replied
I was astonished at the amount of time that was spent on helping a small customer like me find the parts that I needed to do my project. No shortage of time on the phone explaining which part would fi... See more
Company replied
Company details
- Kitchen Supply Store
- Appliance Store
- Electrical Appliance Wholesaler
- Home Improvement Store
- Ventilating Equipment Manufacturer
Written by the company
Our staff are trained and can provide expert advice about the products we sell and how they can be used to solve your problems or improve your home. Our products help solve ventilation needs, mould eradication and condensation related problems. We have one of the largest selection of plastic and metal ducting available online. Our aim is help a customer choose a product that is right for them and will actually aid them in solving a problem or improving their home, premises or building. We help all kinds of customers: from corporates to trade companies to charities to organisations to film industry to the motor industry to artists to members of the public - all customers welcome.
Why choose us?
Written by the company
- Price Promise
- Not only do we aim to provide you the best products with the best customer service, we also aim to provide you with the best prices as well. Let us know who and where provide a better price than us and how much and we will match or beat that price for you wherever possible.
- Money Back Guarantee
- If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items or custom-made items etc or where the item has been opened. This is in addition to your statutory rights.
- Friendly customer service
- We aim to provide you with the needed support when placing orders. Our warm and friendly staff are also experienced and have sufficient knowledge to help you in choosing the products you need. Give us a call? 020 8463 9696
Free Shipping within the UK Mainland for orders over £100
Money Back Guarantee
If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items, custom made items etc or where the item has been opened. This is in addition to your statutory rights.
Contact info
15 St John's Parade, DA14 6ES, Sidcup, United Kingdom
- 020 8463 9696
- info@i-sells.co.uk
- www.i-sells.co.uk
Special Trustpilot Deal
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I could not have wished for better…
I could not have wished for better service. Next day delivery, kept informed that my order had been processed and confirmed delivery date.
I would not hesitate to purchase from this company again in the future.
13 April 2026
Reply from i-sells
Thanks so much for your lovely feedback. We’re really pleased you felt well looked after — from order updates and processing confirmation through to next day delivery and a clear delivery date.
We really appreciate the trust, and we’ll be here whenever you need us again.
With appreciation,
The i-sells team
Reply from i-sells
Really appreciate your kind words, Technocool— thank you. We’re delighted you found the service incredible and the team very helpful.
If you ever need anything else (or just want a second opinion before ordering), we’re here to help.
All the best,
The i-sells team
I had a problem with item I ordered…
I had a problem with item I ordered replacement was sent out very quickly
7 April 2026
Reply from i-sells
Thanks for taking the time to leave a review. Sorry there was an issue with the item Terry, but we’re really pleased we could get a replacement out to you quickly and keep things moving.
If there’s anything else you need, just give us a shout.
With appreciation,
The i-sells team
Reply from i-sells
Thanks for your feedback. We’re really pleased you found the team helpful and knowledgeable — that’s exactly what we aim for.
If you ever need advice on sizing, compatibility, or the best option for your setup, just let us know.
All the best,
The i-sells team
Good company to deal with
Good company to deal with, you get directly through to their customer service if required, there was a slight hiccup with my order but rectified quickly with updates, thanks
10 April 2026
Reply from i-sells
Thanks for your review — we really appreciate it. We’re pleased to hear you found us a good company to deal with and that you could get straight through to customer service when needed.
Sorry again for the slight hiccup with the order, but glad we were able to put it right quickly and keep you updated along the way. If you ever need anything else Simon, just give us a shout.
With appreciation,
The i-sells team
Fast response to orders.
8 April 2026
Reply from i-sells
Thanks for your feedback. We’re really pleased you found our order processing fast and responsive — that’s exactly what we aim for.
If you need anything else, just let us know.
All the best,
The i-sells team
Good delivery service
Good delivery service. This device requires further design with a modification to keep the damper flap from being blown open and closed, a torsion spring will be added before I install it.
7 April 2026
Reply from i-sells
Thanks for your feedback — and glad to hear the delivery service was good. We also appreciate you sharing the note about the damper flap; that’s useful, practical input and we understand how frustrating flap movement can be in certain airflow/wind conditions.
If you can share the product name/part number (and whether it’s being used for an extractor, tumble dryer, or passive vent), we can feed this back to the manufacturer and also suggest any alternative options (e.g., backdraft shutters, gravity dampers, or a different style of external grille) that may solve it without modification.
With appreciation,
The i-sells team
I was looking for ventilator cover for…
I was looking for ventilator cover for long time . Managed to get from you and fits perfectly
8 April 2026
Reply from i-sells
So glad to hear you finally tracked down the ventilator cover you’d been looking for — thanks for leaving a review. Even better that it fits perfectly.
If you ever need help finding a hard-to-source part again, just let us know.
All the best,
The i-sells team
Very efficient
Very efficient - ordered in morning and delivered the next day (paid for standard delivery).
17 February 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. Great to hear everything was efficient and that your order arrived the very next day even on standard delivery.
If you need anything else for your next job, just give us a shout.
With appreciation,
The i-sells team
Great technical advice and support
Great technical advice and support, good value and great delivery.
7 April 2026
Reply from i-sells
Thanks for taking the time to leave a review. We’re really pleased you found the technical advice and support helpful, and that the value and delivery all hit the mark too.
If you ever need a hand choosing parts or troubleshooting an install, just let us know.
All the best,
The i-sells team
Reply from i-sells
Thanks for your feedback, Luke. We’re really pleased you found the pre-sales advice useful — we always aim to make choosing the right product as straightforward as possible.
With appreciation,
The i-sells team
Quick delivery, good comms
Items arrived quickly and well packaged.
Phone calls were helpful and not pushy for sales.
2 April 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased to hear the items arrived quickly and well packaged, and that communication was good throughout.
It’s also great to know the phone support felt helpful and not salesy — we aim to give straightforward advice and let customers choose what’s right for them.
All the best,
The i-sells team
Super fast delivery and excellent…
I have used I-Sells a number of times, always a super fast delivery and excellent support provided when needed - if you are looking for a reliable supplier, look no further.
2 April 2026
Reply from i-sells
Thanks for the great review, Fraser. We really appreciate you coming back to us, and we’re pleased to hear delivery has consistently been super fast and that our support has been there when you’ve needed it. “Look no further” is a huge compliment — thank you.
With appreciation,
The i-sells team
Reply from i-sells
Thanks for your feedback. We’re really pleased you found the communication very good and the service fast — that’s exactly what we aim for. If you need anything else, just let us know.
With appreciation,
The i-sells team
Reply from i-sells
Thanks for the feedback, Robert (RW Fretwell Building). We’re pleased it arrived quickly and was exactly as described — great to hear it was perfect for the job. If you need anything else for an upcoming project, just give us a shout.
All the best,
The i-sells team
This year I am finishing my new kitchen…
This year I am finishing my new kitchen installation and needed a different connector for my extractor ducting. I was able to find exactly what I needed and as I have used i-sells before, I knew the sizing would be right. The adapter was delivered in good time, well packaged and is now fitted and working.
2 April 2026
Unprompted review
Reply from i-sells
Thanks for sharing your experience — and best of luck with the final stages of the new kitchen installation. We’re really pleased you found exactly the connector you needed for your extractor ducting, and that having used i-sells before gave you confidence the sizing would be spot on.
Great to hear the adapter arrived in good time, was well packaged, and is now fitted and working as it should. If you need anything else as you finish the kitchen, just let us know.
With appreciation,
The i-sells team
Great Product and Customer Service
We bought our first Kair fans in February 2021, after our two fans bought from a different manufacturer failed within a short period of time.
I was a little hesitant to buy these Kair fans, as they were more expensive than the units they were replacing, but having done the research and got familiar with the additional functionality that the Kair fans offered, we decided to take the plunge.
More than five years later, we are very happy with our purchase … so much so that we bought another three of them in the last year. They are all mounted in four bath/shower rooms and one utility room … four of them are ceiling mounted and the other one is wall mounted.
Ted and Phil at I-Sells have been terrific in suggesting the best settings for use to use in each of the locations and they are all happily running very quietly and economically to keep a good airflow in their respective rooms for most of the day until the boost mode is automatically activated when the humidity exceeds the level that the unit has been set to maintain … usually when someone is taking a bath or shower. It is also possible to manually activate the boost mode if required.
The later models that we bought allow a higher boost setting than the earlier ones and are a definite improvement.
I can highly recommend these fans and I-Sells’ customer care to anyone who wants a reliable and highly functional product, which is backed by a five year warranty, for their home or business.
2 April 2026
Unprompted review
Reply from i-sells
Thank you so much for such a detailed and thoughtful review, Mike. We really appreciate you sharing the full journey — from being understandably hesitant on price, to seeing the long-term reliability and functionality pay off (and then coming back for three more units). That kind of repeat purchase is the biggest compliment.
It’s great to hear the fans are running quietly and economically across all the different rooms, and that the humidity boost is doing exactly what it should when needed. We’ve passed your kind words on to Ted and Phil — they’ll be chuffed to hear their advice on settings helped you get the best performance in each location.
All the best,
The i-sells team
Good price and quick delivery
Good price and quick delivery. Everything arrived well packaged and ready to fit.
25 March 2026
Reply from i-sells
Thanks for your feedback! We’re glad you found the price good, delivery quick, and that everything arrived well packaged and ready to fit. If you need anything else, we’re here to help.
All the best,
The i-sells team
Great Service excellent product and…
Great Service excellent product and delivered in the time specified
23 February 2026
Reply from i-sells
Thanks for your feedback. We’re pleased you were happy with the service and product, and that delivery arrived within the time specified. If you need anything else, just let us know.
With appreciation,
The i-sells team
Good
Good delivery, good quality product, at a good price. My only reservation was that the ducting sections were a slightly different shades of white which looks a bit odd on exposed sections.
23 March 2026
Reply from i-sells
Thanks for your review — we really appreciate it. We’re pleased you were happy with the delivery, product quality, and price.
We also understand your point about the ducting sections being slightly different shades of white — on exposed runs that can definitely stand out. We’ll feed this back internally and check with the relevant stock/suppliers, as we want the finish to be as consistent as possible. If you’d be happy to email us directly a quick photo and the product codes, it would help us pinpoint exactly which sections/batches are affected.
Best regards,
The i-sells team
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