Ordered ventilation products at reasonable prices. Items arrived in good time and were of good quality. Made fitting a lot easier. I would certainly use them again and highly recommend them.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy navigation of the website and helpful items suggestions. Straightforward shopping cart, payment with decent follow up on order and shipment. Only downfall is that they're didn't have absolutely e... See more
Company replied
Phil was extremely helpful when I called to discuss the best way to construct the ventilation for my new extractor fan. He talked me through the options and compiled a basket of items I would need. Th... See more
Company replied
Ingrid provided outstanding service. Although I'm not very skilled at online shopping, she showed great patience and offered invaluable assistance. Thanks to her, the process was easy and seamless. I'... See more
Company replied
Company details
- Kitchen Supply Store
- Appliance Store
- Electrical Appliance Wholesaler
- Home Improvement Store
- Ventilating Equipment Manufacturer
Written by the company
Our staff are trained and can provide expert advice about the products we sell and how they can be used to solve your problems or improve your home. Our products help solve ventilation needs, mould eradication and condensation related problems. We have one of the largest selection of plastic and metal ducting available online. Our aim is help a customer choose a product that is right for them and will actually aid them in solving a problem or improving their home, premises or building. We help all kinds of customers: from corporates to trade companies to charities to organisations to film industry to the motor industry to artists to members of the public - all customers welcome.
Why choose us?
Written by the company
- Price Promise
- Not only do we aim to provide you the best products with the best customer service, we also aim to provide you with the best prices as well. Let us know who and where provide a better price than us and how much and we will match or beat that price for you wherever possible.
- Money Back Guarantee
- If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items or custom-made items etc or where the item has been opened. This is in addition to your statutory rights.
- Friendly customer service
- We aim to provide you with the needed support when placing orders. Our warm and friendly staff are also experienced and have sufficient knowledge to help you in choosing the products you need. Give us a call? 020 8463 9696
Free Shipping within the UK Mainland for orders over £100
Money Back Guarantee
If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items, custom made items etc or where the item has been opened. This is in addition to your statutory rights.
Contact info
15 St John's Parade, DA14 6ES, Sidcup, United Kingdom
- 020 8463 9696
- info@i-sells.co.uk
- www.i-sells.co.uk
Special Trustpilot Deal
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very much a ronseal -- job
very much a ronseal -- job
very helpful and know all the solutions
3 August 2026
Reply from i-sells
Love the “Ronseal” review — thanks for taking the time to leave it. We’re pleased it did exactly what it should, and that you found the team helpful and full of solutions.
All the best,
The i-sells team
Good price and delivered on time
3 August 2026
Reply from i-sells
Thanks for your feedback — much appreciated. We’re pleased you found the price good and that it was delivered on time.
With thanks,
The i-sells team
Right size
Right size, low price
Not sure how suitable yet, as haven't fixed it to the wall, but looks promising.
30 July 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased it was the right size and a good price, and hopefully it proves spot on once it’s fixed to the wall.
If you want to sanity-check fixings or sizing before you install it, just let us know.
Kind regards,
The i-sells team
Excellent advice lead to a sale
i made an enquiry asking for advice. I received a phone call and was so impressed that bought the product.
Great service that’s sadly lacking these days in a lot of companies.
21 July 2026
Reply from i-sells
Thanks for the lovely feedback — we really appreciate it. We’re pleased the advice you received on the phone was helpful and clear enough to give you confidence to go ahead and buy the product.
It means a lot to hear you feel this level of service is rare these days — we work hard to make sure customers can speak to someone knowledgeable and get straightforward guidance.
Best wishes,
The i-sells team
Twice I’ve ordered and twice arrived…
Twice I’ve ordered and twice arrived promptly and a good bit of banter on the phone with my cockney friends
29 July 2026
Unprompted review
Reply from i-sells
Love this — thanks for the review. We’re really pleased both orders arrived promptly, and even more so that you enjoyed a good bit of banter on the phone with the team. That’s exactly the kind of friendly service we like to give.
With thanks,
The i-sells team
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you found us a great company to do business with, and we’ll be here if you need anything else.
All the best,
The i-sells team
Great Product and Quick Delivery
I bought ducting locally for a new kitchen extractor fan but struggled to find an outside vent that was compatible. This was the only supplier I could find that had what I needed and it was perfect (aside from the fact that it didn’t have a fly screen). I have added the latter using a plastic mesh. Had I known about this supplier sooner, I would have used it for the whole ducting design.
21 July 2026
Reply from i-sells
Thanks for taking the time to leave such a detailed review — we really appreciate it. We’re pleased we could supply the compatible outside vent you needed for your new kitchen extractor setup, and that it was a good fit overall.
Thank you as well for the note about the fly screen. We understand why that would be useful, and it’s helpful to know you’ve had to add a mesh yourself — we’ll feed that back to the team as product feedback. Delighted to hear you’d have used us for the full ducting design if you’d found us sooner, and we’ll be here if you need anything for the next project.
Kind regards,
The i-sells team
Great price great speedy service
14 July 2026
Reply from i-sells
Thanks for your feedback — much appreciated. We’re pleased you found the price great and the service speedy.
With thanks,
The i-sells team
I was satisfied with the services…
I was satisfied with the services offered by the store, and the products were delivered on time.
11 June 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you were satisfied with the service and that your products were delivered on time.
If you need anything else, just let us know.
Best regards,
The i-sells team
I had a great experience dealing with… Ted
I had a great experience dealing with Ted Valentinas at i-sells. From the outset, Ted was extremely knowledgeable, responsive, and willing to take the time to understand our unique requirements. He provided several practical ventilation and cooling solutions, clearly explaining the advantages and limitations of each option, and was always happy to offer advice and answer questions.
Unfortunately, despite the excellent support and well-thought-out proposals provided, our business ultimately decided not to proceed with the project due to internal circumstances unrelated to Ted or i-sells.
What stood out most was Ted's professionalism, patience, and genuine willingness to help, even when there was no guarantee of a sale. I really appreciated the time and effort he invested in exploring potential solutions for us, and I wouldn't hesitate to contact him again should our requirements change in the future.
Thank you, Ted, for the excellent service and support.
If you'd like it to sound a little more personal and less corporate, I can also give you a warmer version.
10 July 2026
Unprompted review
Reply from i-sells
Thanks so much for taking the time to leave such a thoughtful review. We’re really pleased to hear Ted Valentinas was able to support you properly — taking the time to understand your requirements, talk you through the pros and cons, and suggest practical options without any pressure.
We completely understand that projects sometimes change direction for reasons outside anyone’s control. What matters to us is that you felt well looked after throughout, even without a guaranteed sale. Your kind words have been passed on to Ted — he’ll really appreciate the recognition.
If your requirements change in future, we’d be very happy to help again.
All the best,
The i-sells team
I-Sells - Whole House Ventilation
Great product, good quality and as described
happy with our purchase and quick delivery
10 July 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you’re happy with your Whole House Ventilation purchase, and that the product was good quality, as described, and delivered quickly.
All the best,
The i-sells team
Phil at i-sells sidcup is amazing
Phil at i-sells sidcup is amazing. He is so helpful and skilled. I appreciate him and the store very much. Thank you. 5*
21 July 2026
Unprompted review
Reply from i-sells
Thank you so much for the 5* review — we really appreciate it. We’re delighted to hear Phil in our Sidcup store was so helpful and skilled, and that you value the support from him and the team. Your praise has been passed on to Phil — he’ll be chuffed to hear it.
With thanks,
The i-sells team
Comprehensive range of ducting online.
6 July 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you found our online ducting range comprehensive. If you ever want a hand matching parts or checking sizes, just let us know.
All the best,
The i-sells team
Products as described prompt delivery
10 July 2026
Reply from i-sells
Thanks for your feedback — much appreciated. We’re pleased the products were as described and delivery was prompt.
Kind regards,
The i-sells team
Absolutely fantastic from start to…
Absolutely fantastic from start to finish. Easy to use website, great prices, great products, fast dispatch and came in perfect packaging. Will be continuing to order from this company going forward.
9 July 2026
Unprompted review
Reply from i-sells
Thanks so much for the fantastic review — we really appreciate it. We’re delighted you found the website easy to use and that the prices, products, dispatch speed, and packaging were all spot on from start to finish.
Thanks again for your continued support — we look forward to helping with your next orders.
With appreciation,
The i-sells team
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased delivery was quick and that we had all the bits you needed. Great to hear you’re very happy.
All the best,
The i-sells team
Great website and fast delivery
Great website and fast delivery. A good company to deal with.
7 July 2026
Reply from i-sells
Thanks for your review — much appreciated. We’re pleased you found the website great, delivery fast, and that we were a good company to deal with.
Best wishes,
The i-sells team
honest and very good advice.
6 July 2026
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you found the advice honest and very helpful. If you ever need a second opinion or help choosing the right parts, just let us know.
Kind regards,
The i-sells team
Reply from i-sells
Thanks for your feedback — we really appreciate it. We’re pleased you were happy with the service and that the goods arrived promptly.
With thanks,
The i-sells team
Great company, great service.
Wonderful company run by human beings! Truly!! They are so helpful. One person, Ted, especially so. As a private individual, not a business, I had such a small order but they gave me far more help than I could expect from a shop. I needed parts for ducting my portable Air Cons out through the wall but simply didn't understand how they would all fit together, Ted solved all the problems for me, even when it turned out the parts that had come with my Air Con units were not exactly standard! Fast delivery too and good prices. Cannot fault them (they're also huge fun to deal with!)
9 July 2026
Unprompted review
Reply from i-sells
Thank you so much for such a brilliant, detailed review — we really appreciate it. We’re delighted you felt looked after as a private individual (small order or not), and that Ted could help you make sense of how everything would fit together for ducting your portable air cons through the wall — especially with the added challenge of non-standard parts.
Your praise has been passed on to Ted, and he’ll be chuffed to hear you found the team genuinely human, helpful (and even fun!) to deal with. Great to hear delivery was fast and pricing hit the mark too.
All the best,
The i-sells team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.