Hyundaicarsofbowie Reviews 

Sold me an off-road XRT Pro without skid plates. Marketing fantasy, dealership accountability is missing entirely.

February 3, 2026

Greetings,

The purpose of this correspondence is to document the unsatisfactory and unacceptable treatment I received from the Service Department at the Ourisman Hyundai dealership in Bowie, MD. It took 33 days, 15 phone calls, messages left with no return calls, and (finally) an in-person meeting with the Service Manager. I even completed an email to the General Manager, via the invitation to do so on their website. He never responded. People I communicated with included Luis, the service adviser, Dawn, the customer service representative, Chris, the service manager, and the email to Ermias Kassaye, general manager.

Sincerely,
Ervin Bryant
Phone: 301-758-8102

12-12-25-After not hearing all week I called and Louis told me did not know the car was sitting on the lot, nor did he know if the part had arrived

12-26-24-after not hearing from the dealership I called on the 26th and was informed that technician broke one of the new parts; it was the clocking spring and a new one had to be ordered-I spoke to Luis

12-29-25-I ended up leaving a message for Louis because he was not available

12-30-25-I spoke to Dawn she checked on progress from the technician and was told it would be another day or so; she
said she would have Louis call; when called Louis said he never got any of my messages

1-2-26-called twice today and left another message for Louis; spoke to Caroline and she said that Dawn told her that I had picked up my car already; I told them that was not true and was told that Dawn would call me back but she never did

1-5-26-Told by Louis that it was an electrical problem and it would take two more days to diagnose and repair the problem a

1-7-26-told by Anthony about the first and second ordering of parts and once the newest order for parts arrived it would take two days to do the repairs—I spoke with Anthony and he informed me that the part that was shipped was defective and a new part had to be ordered-spoke with Anthony and left several messages for Luggage is but no return call

1-12-26-I called twice today, not sure to whom I talked but the call lasted for eleven minutes; my recollection is that they were still working on my car and would still need another day or two

1-15-26-talked to Chris, still working on my car and he said someone would call me on the 16th by 10am

1-16-26-after not receiving a call by 10am I called at 11:26 am
and talked to Louis and he said they were still working on my car

1-19-26-went to dealership to meet with the Service Manager and was told that my car repair would be completed on either the 21st or 22nd

1-22-26-After not hearing from anyone by late in the day I called the dealership, got answering service, left both phone and text messages for Chris (Service Manager)

1-23-26-called dealership and left message for Chris who responded via texting telling me that the repair work on my car would be completed and ready for pickup after 4pm; I picked up the car and as I drove away I quickly realized that the work was not complete, because the steering wheel had not been centered as was necessary. I immediately returned to the dealership, met with Chris and he told me to bring the car back on the 24th at 7am so that I could be among the first customers when the mechanics arrived at 8am

1-24-26-I arrived promptly at 7am as instructed and the repair work was complete, finally, at 10:15am

1-29-26-What I seek is to have my unpleasant experience included in the list of customers who have complained about the service and treatment they received from the Service Department at Ourisman Hyundai dealership in Bowie, MD