I am very pleased with my recent purchase. The quality of the item met my expectations, and I truly appreciate the attention to detail. The shipment was very quick, which was a pleasant surprise. Addi... See more
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God kvalitet og hurtig levering
Super god oplevelse at handle hos jer og varen var tiptop. Hurtig levering.
THE PERSON WHO SERVED US WAS VERY KIND AND PROFESSIONAL. WE WILL SEE YOU AGAIN
Company details
Written by the company
Vi er blandt de mest seriøse udbydere af professionelt køkkenudstyr i Danmark. Vi ønsker at kunderne skal have præference for at handle med os og at de oplever, at vi er et aktivt, friskt pust i deres hverdag, hvor man altid får det man forventer og gerne lidt til, og hvor man får svar tilbage, hvis noget ikke er, som det skal være.
Contact info
Slagterboderne 15-21, Kødbyen, 1716, København V, Denmark
- 33241122
- web@hwl.dk
- www.hwl.dk
4.7
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 48 hours
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So far so good
So far so good, but I haven't received anything from you yet,
.
I am waiting.
Anders
1 February 2021
Reply from H.W.Larsen A/S
Dear Anders,
Please send me your e-mail address and order number, then I will take a look at the order.
You can send the information directly to web@hwl.dk
Best regards
Terese Steinmetz
Online Manager
Super service.
30 December 2020
God service i support
25 August 2020
Unprompted review
Reply from H.W.Larsen A/S
Kære Kim,
Tusind tak for din anmeldelse med topkarakter, det kan jo ikke blive bedre!
Med så flot en anmeldelse, så bliver vi så glade at vi gerne vil forkæle dig lidt mere!
Vi glæder os derfor til at have fornøjelsen af at handle med dig igen en anden gang, og giver dig derved en overraskelse!
Handler du på nettet, skriver du blot ”5-stjernet trustpilot” i kommentarfeltet sammen med dit navn, så giver vi dig overraskelsen med på ordren manuelt når ordren er gennemført. Handler du i butikken, så giver du dem blot forkortelsen, så sørger de for at du får overraskelsen med på vejen.
Hav en knivskarp dag og tak!
Bo Larsen
Adm. direktør
Super service 👍🏻
18 May 2020
Unprompted review
Så fint, er dog ærgelig over man ikke…
Så fint er dog ærgelig over man ikke kan se at varen ikke er på lager når man bestiller, men fik varen Som anvist dog var der “lang” leveringstid men den kom og i fin stand
14 May 2020
Unprompted review
God service og villig til at hjælpe i…
God service og villig til at hjælpe i en kneben situation. Tak for servicen
23 March 2020
Unprompted review
Reply from H.W.Larsen A/S
Kære Helene,
Tusind tak for din anmeldelse, og for de mange flotte stjerner!
Vi står klar hvis du har brug for hjælp, du siger bare til :)
Med venlig hilsen
Bo Larsen
Adm. Direktør
God service.
19 March 2020
Unprompted review
Reply from H.W.Larsen A/S
Kære Nana,
Tusind tak for dine flotte anmeldelse, det er bare en fornøjelse :)
Med venlig hilsen
Bo Larsen
Adm. Direktør
Reply from H.W.Larsen A/S
Kære Robban.
SKØNT at høre, tak for anmeldelsen :-D
Med venlig hilsen
Bo Larsen
Adm. Direktør
Super god service
13 December 2019
Unprompted review
Reply from H.W.Larsen A/S
Kære Gustaf
Tusind tak fordi du gad give dig tid til at give os en anmeldelse, og så med så mange flotte stjerner!
Vi glæder os til at kunne give dig en kniv skarp service næste gang du handler :-)
De bedste julehilsener
Bo Larsen
Adm. Direktør
Super service
9 October 2019
Unprompted review
Reply from H.W.Larsen A/S
Kære Eva.
Tusind tak for kommentaren og de flotte ord! :-) vi glæder os meget til at kunne hjælpe dig en anden gang.
Du må have en fantastisk og knivskarp mandag!
Med venlig hilsen
Bo Larsen
Adm. Direktør
Reply from H.W.Larsen A/S
Dear Mercedes.
Thankyou so much for the kind words, and for taking your time to rate us here on Trustpilot :-) We pride ourself on our service and if you ask me, a seller should always be reliable before you buy anything from him - so I'm glad to hear that you also had that experience from us.
I wish you the best day, and we're looking forward to helping you again.
Best regards,
Bo Larsen
Adm. Director.
We had some issues with the…
We had some issues with the international shipping, HW Larsen customer service was FANTASTIC! They promptly responded to my inquires and were communicative. I received my shipment and love it. Great customer service and wonderful products. Thank you!
20 May 2019
Unprompted review
Very nice products and excellent service
3 May 2019
Unprompted review
Seems unreliable for international purchase
Took almost two months to get an international order processed. International fee was incorrect on the online checkout and was only notified of it one month later with an updated fee. The link they provided for the payment doesn't work, so they wanted a wire transfer...Took a while and they were finally able to just adjust the price and just charge it on the original credit card I provided.
16 April 2019
Unprompted review
Reply from H.W.Larsen A/S
Dear Customer!
We always try to do our best to secure a good and fair dialogue as well as good delivery time for our goods. I know about your case, and I understand, that due to the fact, that you bought the goods on our danish website, we had some difficulties to make the right calculations. This is automatically stopped in our system, and I am sorry for our systems not being more efficient.
We are working to make this better.
We also - and always - have a strict payment policy and quality for shipments overseas, and that too can seem a little frustrating.
However I hope, that all will go well and that you end up with exactly what you wanted and though the "not so smooth" handling, will be please to come back and buy more some day.
I wish you a very good Easter, and you are always welcome to write to me directly at bo@hwl.dk
H.W.Larsen A/S
Bo Larsen
CEO
You are a very nice company !
You are a very nice company !
BR
Petteri, Villeroy & Boch
12 March 2019
Unprompted review
HWL has been so supportive and helpful…
HWL has been so supportive and helpful for our company. Happy to have a compassionate company to work with. Thank you for all the time and energy to always be there to help us.
31 December 2018
Unprompted review
SUPER SERVICE
5 September 2018
Unprompted review
Always top service
17 August 2018
Unprompted review
Slow service
Slow service
service is slow not very helpful. and you think you get something for a good prize but end up paying exactly lot for the poor service.
4 July 2018
Unprompted review
Reply from H.W.Larsen A/S
Dear Christian!
Thank you for your mail, I will talk to my guys regarding this and give you a call.
First of all, we always try to give the best service, and a smile on the phone, and I am sorry if you have another opinion.
I do not know, what went wrong or where you think we could have done better - I will give you a call top hear more about this.
The service has been done by our very competent partner Dalsgaard, they are very skilled.
I checked your bills - they are not on the expensive side - on the contrary, but that is always a matter of opinion.
Any way thank you for the notification - it gives us a possibility to talk constructively about the service, we want to give.
With my very best wishes for a good summer!
Bo Larsen
Adm. direktør
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