On boarding (a had a website connectivity issue) was a bit more difficult than advertised but, the team support got me through it. They are great, responsive and courteous. My existing clients have no... See more
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I was in a wonderful private practice for 17 years - CHARIS Counseling Associates. I just transitioned into a solo private practice called VOICE of Many Waters Christian Counseling - LLC. Andrew Joh... See more
What a great experience! I’ve used email before (obviously), but I just didn’t understand some of the features that Hushmail provides. Nicholas took plenty of time and went above and beyond to make my... See more
Company details
About Hushmail
Written by the company
Hushmail – Secure Email and Forms for Healthcare and Therapy
Hushmail helps healthcare and therapy professionals protect their clients’ privacy with easy-to-use, HIPAA-compliant email and online forms.
For over 25 years, Hushmail has supported solo and small group practices with encrypted email and e-signable forms designed specifically for healthcare. Our goal is simple: make secure communication feel effortless — even if you’re not tech-savvy.
- Send and receive encrypted emails with one click
- Collect client information and e-signatures through secure online forms
- Use your own domain or choose from healthcare-friendly options
- Get personalized, patient, and knowledgeable customer support
Thousands of therapists, counselors, and healthcare practitioners trust Hushmail to handle their clients’ most sensitive information safely and professionally.
Hushmail is more than email — it’s peace of mind for you and your clients.
Hushmail for Healthcare
Written by the company
- Secure email
- Send and receive encrypted emails to and from anyone. With easy-to-use webmail, a secure message center, and iPhone app, Hushmail email makes it convenient to communicate privately with your clients.
- Secure web forms
- Customize templates or build forms with a drag-and-drop form builder. Great for intake forms, health history forms, referral forms, fee agreement forms, and more. Our web forms include a body chart feature that allows your clients to pinpoint where they feel discomfort or pain, and our template directory includes calculated assessment forms such as the PHQ-9, GAD-7, and DASS.
- E-signatures
- Instant online signing for your most important digital forms Hushmail e-signatures comply with ESIGN and UETA making them as legally binding as handwritten signatures. Your clients can sign from anywhere, on any device. Available on select plans.
14-day free trial
Experience Hushmail risk-free
We know it’s not easy choosing the right technology for your practice or clinic. That’s why you can try Hushmail for Healthcare 14 days free. Explore secure email, e-signatures, and customizable web forms — all built to help you protect client privacy and simplify your workflow. If you decide Hushmail isn’t the right fit, you can cancel anytime during your trial with no obligation.
Contact info
Suite 360, 580 Hornby Street, V6C 3B6, Vancouver, United States
- +1-877-533-4874 (toll free)
- marketing@corp.hush.com
- www.hushmail.com
4.3
Excellent
634 reviews
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difficult for patients to access sometimes
It is difficult when pt's do not know how to read the encrypted emails or they are led to believe they have to pay for and set up an account just to read an email from the provider.
21 January 2025
Reply from Hushmail
Thank you for your feedback. We understand that receiving encrypted emails can sometimes be a learning curve for patients, and we’re here to help simplify the process. We offer a step-by-step guide that you can share with your patients to help them navigate this process smoothly: www.hushmail.com/client-guide. We hope you find this helpful.
Good experience
Trackers (Info thieves/hackers) never show up when I'm on the site, according to my computers security service. The email loads quickly. When I've had a question I received fast responses that are polite and actually addressed the issue. I feel good about about being able to reach out to my office from home and know my emails and information are safe.
24 February 2025
Amazing service
I was able to speak on the phone with a technician who helped me through every steps to use the tool to make forms. Hush mail makes it easy to make payment or to modify my account according to my needs. I highly recommend hushmail!
13 February 2025
Reply from Hushmail
Thank you for your feedback. We understand how important it is to connect with a real person when you need help. After seeing your review, we reached out and are glad to hear you're now in touch with our Customer Care team. If there's anything else we can do to assist you, please don't hesitate to let us know!
I am still getting familiar with the…
I am still getting familiar with the system. Can't yet say I love it or hate it.
6 March 2025
Reply from Hushmail
Thank you for sharing your thoughts as you get familiar with our system! We understand that it takes time to explore, and we appreciate you giving us a try. If you have any questions or need assistance, contact our Customer Care team, who is here to help. Feel free to update your review as you continue using our email and forms—we’d love to hear your thoughts once you’ve had more time with Hushmail!
quick response with questions and easy…
quick response with questions and easy to use sending and receiving emails.
13 January 2025
Responsive staff
14 February 2025
Excellent Customer Service
Here's the situation: you can read lists of features about an email provider. But in my opinion, an email service, no matter the list of awesome features, is only as good as their customer service. If you read about various privacy email companies here on Trust Pilot, you can see that a lot of them have really bad customer service. The reason I give 5 stars to Hushmail is because their customer service is consistently excellent. They treat my concerns with care and attention, they actually listen, and I am always respected as a human being. My experience with other companies of internet services in general is that the customer service is very poor, they don't listen, don't help, and don't treat you like a human being (while posting on Trust Pilot that "we are committed to excellent customer service..." or other misleading statements).The Hushmail reps are always good to me. They are the best customer service of any company, anywhere. And, no, I am not being compensated to say this. I am just sick of terrible customer service from other companies and very, very grateful to be treated well by the Hushmail peeps. I have been with Hushmail for a number of years, so I have had the opportunity to experience their customer service over a long period of time. I hope this helps others with your decision-making process.
22 January 2025
Great service so far!
9 January 2025
Secure email without hassles
Emails to customer support are invariably answered promptly, helpfully, and respectfully. This is a great company.
16 January 2025
The administrator user interface is old…
The administrator user interface is old and antiquated. Needs upgrading. Just to get to the administrator portal is not obvious. I have to log into the email portal, then go to the hamburger, select preferences, then domain to the to the portal for managing users etc.
15 January 2025
Reply from Hushmail
Thank you for your feedback on the administrator interface. We acknowledge it could be more modern and appreciate your patience with the current setup. While we can't commit to updating in the immediate future, we are always looking for ways to improve our services and user experience. Your input helps us prioritize future developments, and we'll keep it in mind as we plan updates. Thank you for being a valued customer and for letting us know how we can improve!
Easy to use & does what I need.
It's been easy, I love that I got to choose my own email name, and I just hit a button to encrypt the email.
10 January 2025
Today my email is down
Today my email is down. It was also down from Dec 23-24th. I have clients who I need to be able to contact and also other related platforms who communicate with me via this address.
8 January 2025
Reply from Hushmail
Thank you for your feedback, Kim. We sincerely apologize for the disruptions to your email service. We understand how essential uninterrupted access is for your practice and clients, and we are actively working to resolve this.
Our Customer Care team is already in contact with you to ensure your concerns are addressed promptly. Your trust is very important to us, and we're committed to providing the reliable service you need. Please don't hesitate to reach out if there's anything else we can assist you with in the meantime.
Uploading documents on phone is very…
Uploading documents on phone is very difficult and most of our work are done on phone.
Can’t take pictures with the email attachment and send instantly.
While we are able to do this with Gmail
4 January 2025
Reply from Hushmail
Thanks for your feedback. The new iPhone app update will fix the "Share" button, so you can use it to send to Hushmail from other apps like Files or Photos. After the update, take a picture with the camera and use the "Share" button to start a new message in Hushmail.
What made this experience great was the…
What made this experience great was the fact that is was streamlined and easy.
11 December 2024
I was shown some of the features on…
I was shown some of the features on Hushmail which make it easier to use. Thanks!
20 November 2024
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