Hushblankets Reviews 

260
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, most reviewers were let down by their experience overall. People strongly complained about the extremely poor customer service, mentioning excessively long phone hold times, unresponsive email departments, and unhelpful automated responses when trying to resolve missing delivery problems. Consumers frequently experienced very frustrating issues with items arriving damaged during shipping or fabric tearing apart quickly after normal washing routines. Some reviewers were happy with the wonderfully soft and cooling bedding materials that provided truly comfortable sleeps during warm nights. Buyers also genuinely appreciated the pleasant overall design and luxurious feel of the products once everything finally arrived correctly at their homes.

What people talk about most

Product

People report ambiguous experiences with product quality, noting both satisfaction and severe durability... See more

Quality

Reviewers express mixed feelings about product quality. Many customers report disappointment, noting that... See more

Customer service

Clients share negative opinions on customer service, consistently reporting a lack of support and... See more

Order

Users describe ambiguous interactions with order processes, reflecting a mix of frustrating obstacles and... See more

Response time

Customers consistently express deep frustration regarding response times, reporting long holds and unreturned... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bait-and-switch pricing and theft of points. On Dec 9, I bought Queen Ice Sheets. The site allowed me to use 1,825 points. AFTER payment, they charged me over $200. I cancelled immediately on a promis... See more

Rated 1 out of 5 stars

I have been waiting since October for help with my 2 hush blankets. No one is helping me. I'm on hold right now and customer service isn't picking up (30 minute wait so far). My ticket # 1177... See more

Rated 1 out of 5 stars

I bought a duvet in the wrong color. I called and Hush support walked me through Exchange. The system would let me complete the exchange to I ended buying a bedsheet so system will complete the tr... See more

Rated 1 out of 5 stars

Bought $1000 worth of stuff. The duvet cover loses a button every time its washed, and the silk pillowcases are terrible quality after a few washes. Customer service is almost non existent. So dis... See more


Company details

  1. Bedding Store
  2. Bedroom Furniture Store
  3. Mattress Store

Information provided by various external sources

We are Canada's best weighted blanket used to treat anxiety and stop insomnia. Heavy blankets relieve stress, increase melatonin production and improve your sleep.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.7

All reviews

(260)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Finally, A Good Night of Sleep

I am a nerodivergent person, with a lot of sleeping issues. Someone told me to try the weighted blanket. I also needed to change my mattress so I told myself "what the hell, why not".

Thant changed my life completely. It has been years since I had such a good night of sleep. The blanket is so special to sleep with, it is indescribable. I love my kit. Thank you Hush!

15 September 2022
Unprompted review
Rated 1 out of 5 stars

KNOW YOUR LEGAL RIGHTS

KNOW YOUR LEGAL RIGHTS. CONTACT VISA/MASTERCARD AND CREATE A DISPUTE CLAIM!
They are in breach of contract when delaying shipping for more than 30 days.

I suspect the majority of the 5-star reviews on here are fake. The company delays shipping for over 3 months now and then refused to give a refund until I looked into the law. I then contact Visa and they opened a dispute. Hush immediately responded that they would issue a refund. Terrible way to do business trying to rip off customers.

25 July 2022
Unprompted review
Rated 5 out of 5 stars

Your sheets are the best!!!

Your bamboo sheets are the best of any kind we have had in 47 years! Far better than much more expensive sheets from well known luxury stores. These are soft, silky, wash well and wrinkle little.

I was initially deterred by the emphasis on the coolness of the sheets (I get cold easily) but we both love them and ordered more.

Your quality is impressive and your people delightful. We wish you all the best with your business.

2 July 2022
Unprompted review
Rated 1 out of 5 stars

Don’t buy from this company

Don’t buy from this company, I ordered a blanket but then was told they couldn’t fill the order for two months, so I asked for a refund but they have refused. Terrible terrible customer service, really stay away!

8 June 2022
Unprompted review
Rated 5 out of 5 stars

What great products!

Absolutely stand by this company and their products. Better nights ahead for anyone who purchases their weighted blankets! My kids have been sleeping so much better ever since I purchased them each one.

19 May 2022
Unprompted review
Rated 5 out of 5 stars

SOOOO comfy

Why didn’t I buy this sooner? Fast to ship, fast to delivery, fast to fall asleep under it.

13 May 2022
Unprompted review
Rated 5 out of 5 stars

Slide into Comfort…

I have to admit I was skeptical about the slides. I thought they would not be comfortable but I was mistaken and surprised that the slides are really comfortable. Wish they had in a larger size so I could get one for the other half. (He wears a size 13). I believe this is something they are working on.

13 May 2022
Unprompted review
Rated 5 out of 5 stars

Number three best purchase ever next to my house and my hot tub …

I am a emergency communications officer diagnosed with PTSD, anxiety, social anxiety, agoraphobia and depression. I don’t think I have slept in nearly 2 years. My blanket arrived my husband tossed it on me my little dog snuggled in and I slept for 20 hours! I love the cover, the weight, and the security that comes mentally from sleeping underneath this amazing blanket! I highly recommend it.

29 April 2022
Unprompted review
Rated 5 out of 5 stars

HUSH Weighted blanket & pillow ❤️

I am a morning person, rise & shine jump out of bed type, and when I read the cute note upon opening the box where they excuse themselves for making it harder to get out of bed in the morning, I laughed it off… they were right.

Most amazing sleeps, no more night sweats, I feel an instant relaxation when I get under the blanket, you know, like… Ahhh 😌 I now fall asleep with in 15 minutes i/o 2hrs!!!

Thanks HUSH for creating the eighth world wonder 😴

29 April 2022
Unprompted review
Rated 5 out of 5 stars

When I ordered Hush I was skeptical…

When I ordered Hush I was skeptical because there were some bad reviews regarding the customer service and quality of the products. I have to say, my experience has been the exact opposite. I texted them to ask about their response time for issues - they immediately responded. Within a couple of DAYS my items arrived. I ordered both the 2.0 cooling weighted blanked (king size) and white 2.0 cooling sheets. They have far exceeded my expectations. Hush has been nothing but amazing to work with, their customer service response time was amazing, they follow up and track your order, the delivery was quick, the packaging was well done and the quality of items has been amazing. The only thing that was less than perfect was the corner elastic band on the fitted sheet broke but I used a safety pin to hold it in place and it has been holding. You also do not need the elastic band, it just helps so that the corners don't pull up through the night. I would highly recommend Hush to friends and family.

25 April 2022
Unprompted review
Rated 1 out of 5 stars

Just terrible customer service

Just terrible customer service. Chose a Canadian company because of the expectations of better service. Ordered in Nov for Jan delivery. Delayed to February, then March. I decided to cancel. They said no, but were sending free pillow. I received notification that the pillow was delivered but I didn't get it. Notified them that I didn't get it and wanted to cancel ... Too bad. They sent the blanket anyway in mid April. They will take it back but I need to send it to them (at my postage cost) AND pay $170 for the pillow that I never received. Will not take the blanket back at their North York facility (Covid - are you kidding me?). Never buy from these clowns!

14 April 2022
Unprompted review
Rated 5 out of 5 stars

Awesome pillow

I love that you can remove some of the pillow filling (and store it in the supplied bag) and adjust it to your liking.

13 April 2022
Unprompted review
Rated 5 out of 5 stars

This is not hype

This is not hype! I suffered from insomnia for years. Tossing and turning all night. Add constant hot flashes to the equation and sleep was never an enjoyable experience. I saw the ad and since this is a Canadian company, I decided to give them a try. NO REGRETS!! I bought the cooling blanket which I found a little cool in winter but still managed a full night sleep! I bought the regular blanket along with the sheets and have never slept so well. No more endless nights of tossing and turning. The cooling sheets do the trick: no hot flashes! I don't usually write reviews but for this product, I highly recommend it! The cooling blanket will be great in the summer. Worth every penny!

11 April 2022
Unprompted review
Rated 5 out of 5 stars

A Pillow Make a Big Difference

I'm a good sleeper, always have been. I'm a proponent for setting up a good sleep environment - no phones, dark & cold room, good mattress and comfortable sheets, but never gave my pillow any thought. I had bought my partner a weighted blanket for his birthday and it made all the difference to someone who was struggling with sleep. When I saw the pillow I wondered if I could make my sleep even better. I wake everyday feeling more refreshed and excited about my day; I'm also excited at night to get in bed and snuggle with this pillow.

27 March 2022
Unprompted review
Rated 5 out of 5 stars

A pillow that is adjustable

I love that I can have a firm pillow by having all the stuffing in it and if I want it to be fluffier, I can take stuffing out. I have been sleeping on it for a few months and love the versatility. Best pillow I have ever had!

23 March 2022
Unprompted review

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