Hunter Express Reviews 

DO NOT USE HUNTER EXPRESS OR PURCHASE FROM ANY COMPANY THAT USES THEM FOR YOUR DELIVERIES. Delays with terrible communication and appalling customer service. Customer staff obviously do not care about customer experience and made an 11 day late delivery more frustrating.

Would give zero stars if I could. No call beforehand, didn’t even press the buzzer.

They lied about a delivery saying they ‘couldn’t deliver the parcel safely’ when I am home all day specifically waiting for the parcel. I arranged another day for delivery and they left it on the nature strip near the road at 7am for anyone to steal and then sent an email saying ‘they left it in a safe place.’

I spent $2000 on a Christmas tree I was home all day it was pouring rain and they leave it on wet front porch and didn’t even bother to knock on door where I could have accepted it straight away. Appalling service

If there was ZERO stars I'd go with that! Worst service ever - emailed me at 11:30am to say it was out for delivery, no option to reschedule if you're not home or away, too bad. And goods dumped front of house 2 hours later while I was at work. Two huge boxes I had no chance of being able to carry in myself.
Maybe give people some notice of delivery and reschedule options if they're at work or away?? Pretty basic things you'd expect from a delivery company.

If Zero was an option it would be a zero. Worst company hands down!

Parcel didn't arrive, they sent me to a house with bars, camera's and a barking dog inside in the middle of nowhere!

They lied and said they tried to deliver it but got rejected 5 times which never happened!

They've had our parcel for almost a month now and refuse to communicate with our seller so there's no updates!

Avoid and run!

I'm giving it one star, because zero isn't an option. I ordered 20 photo frames, for an art exhibition, from Cooper and Co. I would like to start by saying that they have been absolutely amazing, through the entire traumatic ordeal. As for Hunter Express. I've had delays, drivers driving past without stopping, multiple notifications saying my goods are arriving (in the wrong town), 4 of 20 frames turned up, broken boxes and smashed glass, can't locate the rest of the order, blamed the supplier, no communication unless I contact them. Eventually, Cooper and Co. sent 20 replacement frames (so I'll have an extra 3), but via Australia Post this time. I'm pretty sure they won't be using Hunter Express as a delivery service any more. I hope this company goes out of business. They are an absolute nightmare. I'm in the early stages of my business, so not having these frames on time could have easily been a business killer.

My experience has mirrored many other reviews.

Whilst the tracking link works fine, the updates or lack thereof are terrible and the estimated due date has well and truly surpassed the dates provided for delivery.

My order through a popular online retailer was dispatched 22/05/2026 in 4 parcels. To date, I have only received 2 of the 4 parcels and the 2 that were delivered somehow rendered the entire shipment as "Delivered" as how I understood the tracking. The remaining 2 parcels seem to be stuck in Brisbane and each time I have checked the tracking it states "Processing at Facility". How many times can they be scanned at Brisbane, I don't know.

I have reached out to Hunter Express via their online form on their website and have not received a response and I suspect I will not receive one even if I wait 7 business days. I have then gone to the retailer who initially told me they have been delivered to which I stated that they most certainly have not been delivered - only 2 of the 4 have. They are supposedly following up with Hunter Express.

It has now been over a month and we are heading into July and I still do not appear to be any closer to receiving the rest of my order or a resolution for that matter. From prior experience, it does not take over a month to ship goods to south west Queensland.

I can't understand how these companies are using this place when clearly there is a lot of bad reviews and experiences.

4-5 day delivery window, which is rediculous. And also shifting delivery window with no explaination. FANTASTIC FURNITURE use Hunter Express to deliver, so I'd recommend you don't use either of these companies. Not good service at all!!

Delivery driver didnt even ring the door bell.
Left my 39kg lounge chair out in the weather.
Zero stars!!!

Hunter freight services: received notifications there was receiving a delivery, about 3 , then one saying its on its way, then notification that there run out of time ...happened 2 days in a row....to date still no item
not even a phone call to say we carnt deliver item can you drop buy to pick up....

How is this business still actually in business!! It does not take more then 14 days for a package to go from Melbourne to Sydney and still waiting...

ADR080496 order number contacted company to see where order is via email no response delivery 3 days late bad customer service

Package delivered outside house. Driver did not ring doorbell so we had no idea it was there. No email or sms notification saying it had been delivered. No way to complain on their website.

I feel like 1 full star is still too much to give these guys.
Utterly disappointed with my recent “delivery “ firstly I paid 60$!!!!!!!!!! Then it was late, I sent an enquiry only to get no response, to then have notifications with options to track my parcel, to watch it drive around the small town I live in, all day!!..for it to still not be delivered.?! I try calling you on the 2 different numbers available, for them both to hang up on me, multiple times.
Thankfully I’m not completely stupid and worked out a way to track who had my parcel, called them and they said “sorry.. they must have ran out of time…” I live in a very small fkn town & with the reputation these 2 companies combined, I highly doubt they’d be busy at all, let alone “running out of time”
Being a Friday afternoon & for the person answering the phone not say anything other than “ran out of time (yesterday!)” I asked if I could come & pick it up myself as I wasn’t waiting the whole weekend for the same crap the following week! Found the address, walked in to find a man trying to say he doesn’t know where it could be…. There was at least 20 other parcels laying around on the ground, on top of my parcel, on a FRIDAY AFTERNOON.. we found my parcel underneath another undelivered parcel for some other poor person, as I was not leaving without it.
All I could think was “oh wow, look at all these other packages that they “ran out of time” to deliver before they shut shop for the weekend!!!!!!”
We all have jobs to do… you guys should all give up. Disgusting.

Absolutely appalling service from Hunter Express.

After weeks of waiting for my delivery and receiving no meaningful updates, I finally managed to contact Hunter Express directly. I was then informed that they do not deliver to my area.

What I cannot understand is why Hunter Express accepted the consignment in the first place if they had no intention or ability to deliver it. When I asked this question, no one could provide an explanation.

The lack of communication, accountability, and customer service has been disgraceful. Customers should not have to spend their time chasing a courier company for answers, only to be told that delivery was never possible from the outset.

If Hunter Express cannot deliver to certain areas, they should not accept consignments destined for those locations. Taking on freight that you know you cannot deliver is misleading, unprofessional, and causes unnecessary inconvenience and frustration for customers.

Based on my experience, I would not recommend Hunter Express to anyone. This has been one of the most frustrating and disappointing delivery experiences I have encountered!!

The communication from them is awful. My package has been at the depot for a week now awaiting delivery. Had I not called them on Wednesday, I never would have known they pushed my delivery 3 days. If they can't deliver heavy consignments, don't take the contract for Kogan.

Extremely poor service from Hunter Express.

Delivery practices are concerning, with drivers entering private premises without permission. Scheduled deliveries are not adhered to, causing unnecessary disruption.

There is no clear way to lodge feedback through their website and attempts to contact customer service were met without resolution, when the question for entry into the secure building was raised, they suddenly turn it around & hang up.

Overall, this service lacks professionalism and accountability. Companies should seriously reconsider using this provider & be affiliated with such a negative brand.

Worst delivery company I have ever dealt with . Received an email not from them from the place I purchased my item from to say my parcel had been delivered 4 days earlier. I was home all day no one delivered anything. I rang the company was told they don’t deliver to my area so they had left my parcel at a business 30 kms away received nothing from them to say that my parcel was there asked to speak to a supervisor was told I can’t they told me that they handed parcel off to another courier company to deliver . I Told them they shouldn’t accept a parcel for delivery if they don’t deliver to my area. The woman i spoke to from hunter was rude and not helpful at all. I hope they go out of business for treating their customers in this way .

Absolutely terrible experience with Hunter Express.

My parcel has been stuck in “Processing at Facility” in Brisbane for nearly 2 weeks with repeated daily scans and zero actual movement. It just loops between “Processing” and “Depot In” every business day.

This was meant to be a 3–6 business day delivery to Toowoomba — which is literally only a couple of hours from Brisbane.

Tracking has also gone down multiple times with server errors, making the whole experience even more frustrating.

The sender has been helpful, but Hunter Express has been unbelievably slow and disorganised. I would never trust them again for anything remotely time-sensitive.