Hulu Reviews 

3,271
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 458 reviews, most reviewers were let down by their experience overall. Customers frequently complain that the streaming application is entirely unreliable, constantly crashing, freezing, and suffering from severe buffering issues during video playback. Consumers are also extremely frustrated by the increasingly expensive subscription prices and the overwhelming amount of commercials that constantly interrupt their favorite television programs. Though some customers also noted that the streaming platform still offers a very good variety of entertaining and popular shows. These specific reviewers appreciated having access to their preferred media options, finding that the content library provides some redeeming value despite all technical flaws.

What people talk about most

Service

Reviewers express strong dissatisfaction and frustration regarding the service, frequently citing excessive... See more

User experience

Users describe negative interactions with user_experience, frequently highlighting constant technical... See more

Price

People report negative experiences with price, describing the subscription costs as exorbitant and a total... See more

Application

Consumers express deep frustration and dissatisfaction regarding the app performance, highlighting constant... See more

Subscription

Clients share deep frustration and dissatisfaction regarding their subscriptions. Consumers report that... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Hulu owes me a refund of $90.87. Hulu refuses to resolve this matter. Despite my numerous attempts to resolve the matter ( including contacting their legal department), I have still not received my... See more

Rated 1 out of 5 stars

Too many buffers, constantly going to we’ve encountered a problem. But worse than the constant ads is the constant ads in Spanish. We live in an English speaking country so if I have to watch commerci... See more

Rated 1 out of 5 stars

So I can watch an episode of anything on Netflix and get maybe one commercial in it. I watch one hour show on Hulu and I have so far seen seven commercials that's been a minute and a half long. And no... See more

Rated 1 out of 5 stars

Hulu, as a streaming service, is absolute garbage. I'm lucky because my phone company pays for it on my behalf, but it's essentially unwatchable and, no, it's not my internet. I have 1 gig per second... See more


Company details

  1. TV store
  2. Electronics Store
  3. Movie Rental Store
  4. Movie Streaming Service

Information provided by various external sources

Hulu.com is a free online video service that offers hit TV shows including Family Guy, 30 Rock, and the Daily Show with Jon Stewart, etc. Our extensive library also includes blockbuster movies like In the Line of Fire. Start watching now. No registration or downloads required.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(3,271)

443 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Purely false advertising

Purely false advertising. They’re “ no ads “ package is simply false advertising as there are many many very long ads. Hulu in general is terrible. So many long ads are in most of the programs with the “ no ads “ package. We cancelled after the first week. Major ripoff.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Buggy, cheap

Buggy, worse than streaming on websites even on the app. Wouldn’t recommend to anyone.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

I signed up for the 19 99 plan so I…

I signed up for the 19 99 plan so I would have no ads. Lo and behold I had ads. Apparently the shows I watch on Hulu with the premium package of $9.99 that told me there would be no ads is false advertisement because the shows that I watched all had ads. So I changed it to the $12.99 plan that had ads in it cuz I'm like if I'm going to get ads I might as well pay the lower price. But they still charged me 1999 and I'm having to watch my shows with commercials or ads. The worst of it all is is if you pause the show when you come back you have to watch 2 minutes of commercials and then the show will continue where you left off. My bottom line was every time I watched the show it was pretty much an hour of commercials and like 30 minutes of a show but because every time I paused and walked away I had to watch 2 minutes of commercials not to mention the commercials that were already planned I spent most the time watching commercials. When I tried to cancel they wouldn't cancel me until the end of the month. Or maybe I should say the end of that month. So they can get their 1999

7 March 2026
Unprompted review
Rated 1 out of 5 stars

How is this a major Streaming service

How is this a major Streaming service? The interface is the worst I’ve ever seen in my life and I grew up in the 70s with an Atari gaming console. I keep trying to remove shows that I’ve watched. It won’t let me it brings them back constantly. I’ve gone to the web found out thousands of other people are just as unsatisfied with this piece of crap interface and as far as content, it’s not even organized well and the algorithm is worse than the interface

12 March 2026
Unprompted review
Rated 1 out of 5 stars

We cannot log in and use Hulu almost…

We cannot log in and use Hulu almost every day. We have followed all the instructions many times to fix the problem. It still does not solve. We are paying for a service that does not work. I am tired of trying all their fixes. We need refunds.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

What is up with all the adds

What is up with all the adds. Netflix doesn’t even have this many. Every couple minutes of my show is an add. It’s like I look down at my phone until the adds are over, I look up as soon as they are over but then another 1 minute and 50 second add pops up. It’s crazy you pay for this.

10 March 2026
Unprompted review
Rated 2 out of 5 stars

unholy amount of ads

There's an unholy amount of ads for every show and movie. 6 ads for one episode!?! I know I could pay for no ads but there shouldn't be more than 1 or 2 per episode or movie. It's too bad my kids like the shows and movies cause I'll be cancelling my subscription.

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Hulu is just about advertising

The buffering aspect of Hulu and the commercials are indicative of a poor viewing experience. Continually, when the advertisements interrupt the program the show gets frozen. They are too worried about advertising and can’t even supply a decent streaming service service. This is not just one instance; in fact, it has happened to me so many times that I felt compelled to leave this negative review. Hulu is horrible.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

The adds Hulu has is outrageous

The adds Hulu has is outrageous, in a 20 minute episode there is four adds. Can’t even watch a short show, an add when you click on the episode is understandable but to have an add right after the intro too is absurd. Meaning there is a minute and 40 seconds starting the show before you are bombarded with another add. HORRIBLE, don’t get a subscription if you like watching 90% adds. I know Hulu doesn’t need that much money and even so TWO ADDS IS ENOUGH. Wish I could do less than a one star review cause it’s horrible.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Hulu BUNK

I'm watch Tubi,, peacock way better selection ,, cuz Hulu never has anything new movies it's BUNK for all the money people have subscribed I pay .
Cool if new movies were better then what y'all have now cuz it BUNK BIG TIMES might end up shutting it down!

4 March 2026
Unprompted review
Rated 1 out of 5 stars

A nonfunctional streaming service that overcharges…

A streaming service that overcharges while not delivering. Watching anything on Hulu is ridiculous. We pay the ripoff fee but get Ads anyway. The selected video stalls, throws you out, pushes Ads, cuts out altogether. Contacting them is an experience with the questions formulated to make everything your fault. Sucks..don’t pay for something you will never get. 3 weeks of misery. No problems with ANY other Apps.

28 February 2026
Unprompted review
Rated 1 out of 5 stars

I tried to cancel my subsciption

I tried to cancel my subscpition and they are askig for date af birth and other sensitive information or they won't cancel it.
I'm filing a complaint with the consumer complaint division of the attorney general of my state.
I am not giving a subscription service that sensitive information just to cancel a service.

25 February 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look