Ryan took the time to explain,in detail, exactly what I was covered in my new car insurance policy. This was refreshing as some of the comparison sites I had used, pushed me in to insurance packages t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant service went through the online process and got a good quote. When I rang and quoted the online reference number the advisor went through the policy details with me and managed to save me al... See more
Company replied
Firstly it was a pleasure to speak with someone and not a machine. Secondly, Sam who I was speaking to put me through all the process, no fuss no stress of understanding the mine field of choosing the... See more
Company replied
An absolute fantastic company. Really easy to get in contact, good and fast quote, easy and well explained information and completed new insurance policy in a short time frame. A special mention to... See more
Company replied
Company details
- Auto Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Broker
- Landlord Insurance Company
Written by the company
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Contact info
Jubilee Road 4, BT23 4WN, Newtownards, United Kingdom
- www.hughesinsurance.co.uk
4.8
Excellent
762 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Car insurance
Car insurance: Trevor and Patricia went the extra mile to help with issues, I had also made efforts to help them help me through the process.
Excellent
19 June 2026
Reply from Hughes Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that Trevor and Patricia went the extra mile to assist you with your car insurance. We truly appreciate the effort you made to help them support you through the process.
Your satisfaction is our priority, and we're glad we could provide you with excellent service. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your positive feedback. We're pleased that the details were explained clearly for you. If there's anything else we can assist you with, please feel free to get in touch.
Kind regards,
Darren @ Hughes Insurance
I was very impressed how my call was…
I was very impressed how my call was handled.Everything I needed to know was explained to me really well and I understood.So it was great thanks very much.
10 June 2026
Reply from Hughes Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that your call was handled well and that all your questions were clearly explained. It’s great to know you had a positive experience with us.
If you ever need any further assistance with your policy, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Excellent service
Customer service was great - welcoming and proffessional, no time wasted kept on hold, not transffered to different departments, willingness to help, no background noice, felt appreciated and respected as a new customer.
Price is affordable compared to the rest. I had done extensive research comparing prices.
I definately highly recommend your services.
10 June 2026
Reply from Hughes Insurance
Thank you so much for your kind words and positive feedback. We’re delighted to hear that you found our customer service welcoming, professional, and efficient.
We’re also pleased that you found our prices affordable and competitive. Your recommendation means a lot to us.
If you ever need any further assistance or have any questions, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Prompt response including phone back
Prompt response including phone back. Helpful, friendly advisor
9 June 2026
Reply from Hughes Insurance
Thank you for your kind feedback. We're pleased to hear that you found our advisor helpful and friendly, and that we were able to respond to you promptly with a phone call.
If you have any further questions or need any additional assistance with your policy please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Full marks to Johnny in Hughes Insurance
Johnny was friendly and efficient in organising our house insurance. He explained everything thoroughly and gave us a great deal.
16 June 2026
Reply from Hughes Insurance
Thank you very much for your kind words and for sharing your positive experience. We're delighted to hear that Johnny was friendly, efficient, and able to provide you with a great deal on your house insurance.
If you need any further assistance or have any questions in the future, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Patricia is a diamond
I would like to commend Patricia for the care, patience, respect and understanding she showed during our call yesterday.
By the time I reached her, I was already overwhelmed after navigating an automated phone system. As a neurodivergent person, a customer service call is rarely "just a phone call". It involves uncertainty, multiple transitions, sensory stress, difficulty processing verbal information, anxiety about being misunderstood, and often weeks or months of building up the courage to make the call in the first place.
Many people do not realise that what may seem like a routine interaction can have a significant impact on a neurodivergent person's nervous system. The stress can affect not only the time spent on the call, but the entire day before and after it.
Patricia's calm, accepting and respectful manner immediately reduced that stress. She listened, communicated clearly, and made me feel understood rather than dismissed. Her approach turned what could have been an overwhelming experience into a manageable one.
That may sound like a small thing, but for many neurodivergent customers it is not. The quality of an interaction with a customer service adviser can genuinely be the difference between recovering and getting on with the day, or spending the rest of it exhausted and overwhelmed.
Patricia is an excellent example of why neurodiversity awareness matters in customer service. Her professionalism and kindness made a real difference, and I wanted to ensure that was recognised.
Thanks so much Patricia, you're a legend ⚡️(I know there are two Patricias in the office, this is for Patricia as opposed to Trisha 😉)
16 June 2026
Reply from Hughes Insurance
Thank you so much for taking the time to share your kind words about Patricia. I’m delighted to hear that she provided such care, patience, respect, and understanding during your call. I truly appreciate you recognizing her efforts, especially given the challenges you faced before reaching her.
At Hughes, we strive to support all our customers in the best possible way, and your feedback is invaluable in helping us achieve that. If there is anything more we can do to assist you or make your experience easier in the future, please don’t hesitate to let us know.
Kind regards,
Darren @ Hughes Insurance
Car insurance online
Bought car insurance through a search engine online. Transferred to Huges website to complete the deal. Simple straightforward and fast transaction. Documents through in less than twenty minutes (on a Sunday). Great service and a good price.
15 June 2026
Reply from Hughes Insurance
Thank you for sharing your experience with us. We’re delighted to hear that your car insurance purchase was simple, straightforward, and fast. It’s great to know you received your documents so quickly. We pride ourselves on providing excellent service and competitive prices, and your feedback truly means a lot.
If you need any further assistance or have any questions, please don’t hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Good telephone communications giving…
Good telephone communications giving clear breakdown of policy.
Very quick response.
12 June 2026
Reply from Hughes Insurance
Thank you so much for your kind words. We're delighted to hear that our telephone communications were clear and that you received a quick response.
If you have any further questions or need assistance with your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Quick and easy
Relatively easy seems a better policy than others where offering, very friendly person on the other end of the phone made it a little more personal. Very pleased so far.
11 June 2026
Reply from Hughes Insurance
Thank you very much for your kind feedback. We're delighted to hear that you found the process relatively easy and that our team provided a friendly and personal experience. We strive to make things as straightforward and pleasant as possible for our customers.
If you need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Car insurance purchase
The agent was very clear and efficient about the car insurance on offer and processed the purchase very quickly.
12 June 2026
Reply from Hughes Insurance
Thank you very much for your kind words. We're delighted to hear that you found our agent clear, efficient, and quick in processing your car insurance purchase.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Very professional having spoken to two…
Very professional having spoken to two of your employees.
12 June 2026
Reply from Hughes Insurance
Thank you very much for your kind words. We're delighted to hear that you had a positive experience speaking with our team. Providing professional and helpful service is very important to us, and your feedback means a lot.
Should you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Apart from obtaining a good quotation…
Apart from obtaining a good quotation Trish was very helpful.
8 June 2026
Reply from Hughes Insurance
Thank you very much for your kind feedback. We're glad to hear that Trish was very helpful and that you obtained a good quotation. We always strive to provide excellent service to our customers, and your comments are much appreciated.
If you need any further assistance or have any questions regarding your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Easy, smooth process
Easy, smooth quotation process and excellent service from an actual human being when I decided to go ahead with the policy!
9 June 2026
Reply from Hughes Insurance
Thank you so much for your kind words! We're delighted to hear that you found the quotation process easy and smooth, and that our team provided you with excellent service.
If you need any further assistance with your policy or have any questions, please don’t hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
I was treated efficiently and quickly…
I was treated efficiently and quickly my car insurance was activated
31 May 2026
Reply from Hughes Insurance
Thank you for your kind feedback. We're delighted to hear that your car insurance was activated efficiently and quickly.
If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Happy Customer
It was an easy process getting car insurance through Hughes. Competitive price and customer service was friendly and helpful.
6 June 2026
Reply from Hughes Insurance
Thank you for sharing your positive experience. We're delighted to hear that you found the car insurance process easy and that our team provided friendly and helpful service. Offering competitive prices and excellent customer care is very important to us, and your feedback reaffirms our commitment.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Great service from Hughes
I'm very happy with the service I got from Hughes for car insurance. The staff were really helpful and are always available to talk to. The price was good too. It's very reassuring being with Hughes.
29 May 2026
Reply from Hughes Insurance
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that our staff were helpful and always available to assist you, and that you found our pricing to be good. Your reassurance and satisfaction mean a lot to us.
If you ever need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Michelle @ Hughes Insurance
qoted online price and contacted by…
qoted online price and contacted by phone and got an even better deal. easy to talk to and everything explained clearly.
29 May 2026
Reply from Hughes Insurance
Thank you so much for taking the time to share your experience with us. I’m delighted to hear that you found our team easy to talk to and that everything was explained clearly. It’s great to know that we could offer you an even better deal than the one you found online!
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Michelle @ Hughes Insurance
Better price through the Hughes Website
I called Hughes Insurance for a car quote. The adviser was very friendly and helpful and gave me a price which was higher than my current insurer with no pressure to buy. However I decided to try online through their website and was quoted a better price which was about £50 less. I rang Hughes and got my insurance for the cheaper price giving them the quote number. The advisor went through the policy again to make sure I had everything covered and had great patience when I asked her questions.I decided to buy as I was happy with the extras they provided included in the cover compared to other companies especially their UK and Ireland breakdown cover. I believe if you go online through their website you may get a discounted price.
3 June 2026
Reply from Hughes Insurance
Thank you for your feedback regarding your experience. We're pleased to know the advisers were friendly and patient, and that you found a policy that suits you at a better price online. It's great that they took the time to ensure you had the right coverage without any pressure.
If you need any further assistance or have any questions, please feel free to contact us anytime.
Kind regards,
Darren @ Hughes Insurance
The first call with Steven was so…
The first call with Steven was so enlightening so informative,the second call l think her name wasJennefer was again so helpful and pleasant.the two people mentioned are some advertisement for the company.
4 June 2026
Reply from Hughes Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that Steven and Jennifer were able to provide you with helpful and informative support. It's always our aim to offer excellent service, and your comments are greatly appreciated.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.