Hard To Find Records Reviews 131

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, fast delivery, and the overall quality of the products, particularly the vinyl records. Many appreciate the accurate descriptions of items, the careful packaging, and the efficiency of the ordering and delivery process. People frequently highlight the company's reliability and the wide selection of music available. However, some customers also noted issues with product quality, such as damaged or dirty items not matching their descriptions, or incorrect items being sent. There were also occasional complaints about customer service regarding tracking orders or resolving issues with faulty products, and some dissatisfaction with the condition of packaging upon arrival.

What people talk about most

Product

Consumers find product to be positive, often praising the quality of used vinyl, the selection of records,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the excellent quality of used... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the unmatched... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Order

Customers had positive experiences with order. Many reviewers praise the unmatched delivery service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery service is unmatched from the time you order till the time you receive is as good as it gets, and i'm in Australia. The packing and quality of the used records is excellent. Good to see som... See more

Rated 5 out of 5 stars

Iv ordered vinyl from HTFR a few times and the service is really good, the quality of the vinyl is near perfect and they dispatch the goods really quickly. I do recommend HTFR for any old records in g... See more

Rated 5 out of 5 stars

Never had an issue yet with HTFR, all records bought are always as stated, play perfectly, arrive quickly and are well packaged, so as always it a 10/10 from me.

Rated 5 out of 5 stars

Always top quality records, great condition and quick delivery. Have bought over 100 records from here with no issues.


Company details

  1. Music Store
  2. DJ Supply Store
  3. Hi-fi shop

Written by the company

After over thirty years in business Hard To Find Records remains a trusted source for vinyl records. During this time our passion for excellent customer service (rivalled only by our passion for music!) has remained central to what we do. This is reflected in our exceptional feedback and review scores. Our UK based warehouse is located in Birmingham’s city centre and from there we ship all over the world. We ship our sturdy, tested, environmentally friendly parcels with reliable and trusted courier companies. Our UK shipping rates remain extremely competitive and all international shipments are trackable with free insurance covering you against loss or damage. We have about a quarter of a million vinyl records on our shelves, some of which you won’t find anywhere else. Our team of friendly and knowledgeable staff is happy to help you with any music related questions or order related requests. We have professional DJs, experienced producers and audiophiles on hand. You can contact us during our opening hours by phone or email. And if you ever decide to sell your vinyl collection, we can even buy your records back from you. We purchase collections of nearly any size or genre with competitive prices paid.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

131 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The best choice!

HTFR is good enough, because they have a wide range of music and before the ordering you can listen by samples. The page is user-friendly and the team is helpful and they give quick response.
So in a nutshell: good quality-cheap-fast and helpful management! - all you need meets here at HTFR!
Thank you! I'll be back :)

8 April 2015
Unprompted review
Rated 5 out of 5 stars

HTFR Review

I have been buying tunes from HTFR for years, and what a great service they have provided throughout that time. Their teams are always approachable and friendly. I found they go, above and beyond their means to make sure that each customer {me} gets what they need, leaving them fully satisfied {They will not let you down if they can help it}
That’s what makes their customer service excellent.
HTFR also has a great selection of tunes at very competitive prices, if you place an order with them before 3pm, they will do there very best to dispatch your order that same day.

I also found their website very easy to use, and after my purchase they kept me updated about my order.
I shall be back HTFR !! Keep up the good work. DjLeeJunior.com

27 January 2015
Unprompted review
Rated 5 out of 5 stars

The best in the business.

I just cant fault HTFR on line record store, Always friendly customer service, They will never let you down, Great selection and prices are very competitive, Place an order before evening and they will do their best to dispatch your order that same day,

26 September 2014
Unprompted review
Rated 4 out of 5 stars

Great Experiences Every Time

Items were always delivered in a timely fashion even from the other side of the globe. Used records were almost always surface-noise free. The last order could have used a cleaning though. Visible fingerprints and some light scratches were unexpected but played as if the record was perfect.

21 June 2014
Unprompted review
Rated 4 out of 5 stars

They have the tunes I need

HTFR certainly have what I need in all matters of Trance music. Their website is very easy to use. The process of purchasing and placing an order was very user friendly. They also have excellent customer service by keeping you updated about your order. I will continue to buy off HTFR. One slight drawback I got two off the same record but I suppose I can use to my advantage. Keep up the good work

9 April 2014
Unprompted review
Rated 5 out of 5 stars

Best of the Best

Never had a problem with HTFR. Fast delivery to Ireland, always packed well, shipped the day after I order them. The best on-line Company I deal with. Wish there were more like this.
Mary

29 November 2013
Unprompted review
Rated 5 out of 5 stars

Excellent!

I have ordered from this company for a long time and their service has always been excellent, if you can order a record you're looking for and they have it, I would trust them over anyone else no matter what.

6 November 2013
Unprompted review
Rated 5 out of 5 stars

Proper Banging Tunes

If your into your tunes, spinning that vinyl then this has got to be a good place to get with a good selection. Never used HTF before until i used for the first time, now used three times. I like the fact you can listen to samples before you buy online but more samples i think are needed.

28 October 2013
Unprompted review
Rated 5 out of 5 stars

AMAZING

me vinyl got delivered quick, always got bangin tunes and postages is well cheap, just wish they still did styluses or vinyl wipes etc but they always provide excellent service, been using em for bout 5yrs now and never had a complaint

3 July 2013
Unprompted review
Rated 5 out of 5 stars

Great store.

Good choice and quality vinyls. Great service fast delivery good price raduyut.Ya will continue to buy in HTFR.

20 May 2013
Unprompted review
Rated 5 out of 5 stars

Bang On!

Htfr sent me a email recently regarding an enquiry I made back in 2008!! I left the enquiry in the safe hands of htfr and in all fairness it was a long shot! ..... Well, I've just received my old skool vinyl of a long lost speed garage tune I've wanted for years! And it arrived in loads of proper packaging! Thanks htfr! Bang On!

16 May 2013
Unprompted review
Hard To Find Records logo

Reply from Hard To Find Records

This one made us all smile at HTFR - Glad we could help!

Rated 5 out of 5 stars

Satisfied HTFR facebook comp winner

Won a competition with HTFR on Facebook and received my record very swiftly and with the best packaging i have ever received with a vinyl posted it was in a mailer with 4 cardboard stiffeners which was inside a large jiffy bag which was covered in plastic really wasnt expecting this attention to detail/customer service given that i had won the vinyl despite it being £50+ in value,hats off HTFR highly recommended!! Cheers!

28 April 2013
Unprompted review
Rated 5 out of 5 stars

Very fast delivery and Vinyl LP ass described

Have been after 1st Base by the Willesden Dodgers for about 25 years and finally decided to dust off the turntable and make my own CD version.

The LP was described as very good. I would say the vinyl looks almost mint, better than most of my LPs which I did try to take care of.

The cover is slightly worn at the edges and is not isn as good condition as the vinyl but it is probably in good condition perhaps a bit better.

The LP arrived I think 3 days after the purchase, although it may have been 2.

The packaging seemed appropriate for a vinyl record although I would probably have placed the word fragile on the cardboard.

I have now digitised the LP and while I have not split the tracks etc I can confirm that it played with no jumps or scratches.

Overall I was very happy with the transaction and I thought the LP was a bargain.

18 April 2013
Unprompted review

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