Delivery service is unmatched from the time you order till the time you receive is as good as it gets, and i'm in Australia. The packing and quality of the used records is excellent. Good to see som... See more
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I haven't shopped at HTFR for years. Ordered a 12" at very good price, couldn't find the link on there website to track my parcel, the vinyl was quite dusty when received but overall was in VG conditi... See more
Bought a record marked as VG+ and it’s absolutely immaculate. Was a birthday present for my OH and he was so impressed at the perfect condition, he’d never seen such a good quality 2nd hand outer. Cus... See more
First, providing tracking number on every order helps me to organise my time. HTFR provided me tracking number and i recived items with fast service. Second, price of items is very nice, i can buy rar... See more
Company details
Written by the company
After over thirty years in business Hard To Find Records remains a trusted source for vinyl records. During this time our passion for excellent customer service (rivalled only by our passion for music!) has remained central to what we do. This is reflected in our exceptional feedback and review scores. Our UK based warehouse is located in Birmingham’s city centre and from there we ship all over the world. We ship our sturdy, tested, environmentally friendly parcels with reliable and trusted courier companies. Our UK shipping rates remain extremely competitive and all international shipments are trackable with free insurance covering you against loss or damage. We have about a quarter of a million vinyl records on our shelves, some of which you won’t find anywhere else. Our team of friendly and knowledgeable staff is happy to help you with any music related questions or order related requests. We have professional DJs, experienced producers and audiophiles on hand. You can contact us during our opening hours by phone or email. And if you ever decide to sell your vinyl collection, we can even buy your records back from you. We purchase collections of nearly any size or genre with competitive prices paid.
Contact info
30 Hall Street, B18 6BS, Birmingham, United Kingdom
- 0121 236 3685
- sales@htfr.com
- www.htfr.com
4.4
Excellent
127 reviews
Hasn’t replied to negative reviews
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Love these guys
Love these guys, built up my house/trance collection thanks to them. Great shipping to the US.
14 March 2020
Unprompted review
Great record shop always get right…
Great record shop always get right tunes sent to your house in great condition pleasure to do businesses with hard to find records best place to add to your collection 10 out 10
3 September 2019
Unprompted review
Found it a very good service and got…
Found it a very good service and got records that not been able to get anywhere else
8 November 2018
Unprompted review
Great company for hardware DJ products
A great company for hardware DJ produccts, and im sure the same for vinyl.
I bought from HTFR many times for building up hardware for my private function DJ business over many years. ( Large PA systems, pro mics etc. )
Their customer service was very good when a slight issue arose with one speaker I bought, and they addressed the issue appropriately.
Would recommend.
17 September 2018
Unprompted review
HTFR best vinyl store around
Very helpful staff. Great service. Fast refunds and delivery. Would definitely recommend. Massive selection.
19 March 2018
Unprompted review
I’ve been buying here since 95 best…
I’ve been buying here since 95 best shop ever
9 March 2018
Unprompted review
You're great brilliance thank you
12 January 2018
Unprompted review
Thank you to hard to find records I …
Thank you to hard to find records I will definitely be using this company again
3 January 2018
Unprompted review
Excellent company from Birmingham
Excellent company from Birmingham, I know the company since 2000 that I could travel to England from Argentina and always good products and services and rare difficult to get
19 December 2017
Unprompted review
Brilliant experience
Brilliant experience . I totally messed up my order, rang and spoke with ?Matt - he sorted everything out with no problem. Will definitely use HTFR again
Barbara
14 December 2017
Unprompted review
Great service and communication
Great service and communication. Not sure if it's the same company but I used to use to hard to find records back in the day. It has always been the best record shop.
26 September 2017
Unprompted review
Super fast response,excellent service
Super fast response,excellent service! :)
19 September 2017
Unprompted review
top company for vinyl,always dispatched …
top company for vinyl,always dispatched quickly and effeciently by the guys,would recommend to all buyers
7 August 2017
Unprompted review
One of the best online retailer for …
One of the best online retailer for us,vinyl addicts...Very fast communication and delivery!
30 May 2017
Unprompted review
Proffessionals
24 April 2017
Unprompted review
Excellent service.
I placed 2 orders from HTFR just recently, directly by telephone. The gentleman on the phone was very helpful and had everything I wanted in stock. The first order came 2 days later from the Royal Mail. The second order came from DPD which came the next day from ordering. Everything was packaged in strong packaging just as it was stated on their web site. The records were second hand but otherwise in good condition.
I never had a problem with them, and would purchase from them again.
17 April 2017
Unprompted review
Thank you so much!
My orders were shipped in one day time.Really so helpful and kind staff members.Thank you very much.
Burak Harşitlioğlu
4 January 2017
Unprompted review
Swift service
Received my order very quickly, and was as described. Happy with purchase
17 December 2016
Unprompted review
Excellent Aaa+++
Been a happy customer for years ..
Had hundreds of vinyls from them .. on two
Occasions I mis-bought items that were unwanted
Or forgot I'd already owned .? Phoned explained
And exchanged for others no quibble. Job done
Nuff sed......
16 November 2016
Unprompted review
Messed around
Same experience as a lot of the one-star reviews. My order was 'lost in the post' and I was told to wait three weeks to confirm it. Finally confirmed, and those were supposedly the last copies, so no replacement. The one star is because they've promised to refund the value of the records, but I would go to the many other, better online retailers unless you feel like rolling the dice on whether your purchase will arrive or not.
30 September 2016
Unprompted review
Reply from Hard To Find Records
The customers order was posted on the via second class Royal Mail as he requested. Sadly, we are reliant on third party couriers to deliver our items for us. He complained it had not arrived a week later. He was asked to wait another week. He rang to complain two days later, at which point we refunded him in full on the spot. This was despite him not waiting the requested period of time and he still left this review.
He seems to imply we have something to gain by lying about dispatching orders but what could we possibly gain apart from angry customers. He would also know that the records he purchased were the last copies because it states that when ordering. We did not refund that value of the records, the refund was for the full value of the order.
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