HTC Reviews 421

I have had serice with HTC for 30 plus years. I’m disabled . I’ve been loyal to this company for years. I’ve expressed my concerns to customer service about my bill being extremely high. I would love to receive a call back from a Htc manager to express my concerns again. Thank you .

I've been using it for a year now, it's a terrible phone. After a year, the charging adapter broke, it's buggy, sometimes it turns off by itself so my alarm doesn't ring and I'm late for work, and then I have to hold the power button for 5 minutes to turn it on.What kind of phones did you guys make in the past, this is a shame now. I'm telling you this so that no one else will fall for it like I did. It can't even hold the batteries while I'm at work. The only thing you can do is if one leg is shorter on a table in your house, put the HTC U23Pro down so it doesn't wobble.If there was a 0 I would give it that.
It would be better if HTC started making calculators because they obviously don't know how to make cell phones anymore, probably calculators won't cause problems.

I had some problems when I tried to connect my VR to Steam, but their support stayed with me for an hour and helped me set everything up. I really appreciate it!

I’ve had to take HTC to court just to get my refund.

I returned a product worth £845 and was told I’d be refunded. They now wrongly claim I was refunded via a chargeback — even though I provided written confirmation from my bank that HTC won the chargeback and kept the funds.

I’ve sent multiple formal letters and escalated the issue repeatedly. HTC has either ignored or misunderstood everything. It’s now been nearly a year with no resolution, and I’ve had no choice but to take them to Small Claims Court.

This company has shown a shocking disregard for customer service and basic financial accountability. Avoid.

Be warned. It's taken me almost 3 weeks to get a refund of £419.00 but had to get Barclaycard fraud team involved. Numerous emails no help whatsoever for a faulty handset not even an offer of a replacement just emailed me a returns label to Romania? If I'd known that I wouldn't I've bought it. I've bought numerous HTC phones over the years but never again

Feeling a bit let down. Upgraded my phone from HTC U11 to HTC U24 pro and have no caller display just says unknown caller also no mobile data. My signal with sky has always been amazing but its useless at the moment. Had my device checked
by a very well and approved phone retailer has checked my settings and all is good and said it's down to my network HELP PLEASE. Unfortunately just noticed they never respond to anyone if you can't help please say so I can return the handset as it's not fit for purpose

UNBELEIVABLE !
I ordered a pair of earbuds from HTC UK on 29 Nov, and was charged £15.59 DELIVERY ? ?
Strange amount and over priced in most peoples mind for such a small package of earbuds.

I was then informed by email from UPS of delivery before 2pm on Monday 2 Dec, i waited in NO DELIVERY.

I was then informed by email from UPS of delivery before 2pm on Tuesday 3 Dec, I waited in NO DELIVERY.

I was then informed by email from UPS of delivery before 2pm on Wednesday 4 Dec, I waited in NO DELIVERY.

I was then informed by email from UPS of delivery before 2pm on Thursday 5 Dec, I waited in NO DELIVERY.

On each occasion i phoned the customer help line and was told each day, "Dont worry we will deliver before 7pm same day" and of course no delivery ever arrived.

HTC where just as useless, advising they could do nothing other than send an email chasing delivery... Which as you can imagine had no effect at all.
I am currently awaiting my refund having never received the earbuds and HTC havent even started the process (9 Dec). i feel let down majorly and to cheer myself up went straight to Amazon, where earbuds i purchased where delivered NEXT DAY! thank goodness for Amazon.

I've been using HTC for a long time. Needed a screen fixed sent it to be repaired, never heard back and had to chase, eventually got a reply and sent the money for repair, had to chase them again then was told I needed to pay £6:20 extra, my bank wouldn't allow me to do that. They then said there is no other way to pay and they're sending my phone back. No help, no support just the same emails. Customer services is in Cairo and repair centre in Romania, when I asked if they could send the phone back with the new screen required they said no even though they had it there, months down the line I still have no progress and no phone all because I'm unable to send £6:20 through bank transfer. Utter waste of space. AVOID these clowns as when you need something there is no help but they will gladly run around when they think your going to spend money with them.

TLDR version
- they sent me someone else's order
- it took me weeks of emailing to get my order sent to me
- the phone is way more fragile than their previous phones and the custom case is useless so the first time I dropped it the screen broke
- it took me nearly a fortnight and multiple emails to get the information about how to send my phone off for repair
- because their records are rubbish, they've breached GDPR and shared another customer's personal details with me (and probably shared mine) but I don't think they've reported this as a breach
- the repair is expensive anyway, and then the repair centre doesn't accept BACS payments so there are additional bank charges to make the payment
- I've sent my phone off for repair, paid nearly £200 for the screen repair and yet despite them telling me it would be returned within 10 to 15 working days, they've taken my money but I still don't have my phone or any update.
- it is impossible to actually speak to anyone, only webchat and email and it's like pulling teeth trying to get a resolution.

Essentially, they messed up and posted me someone else's order. That person didn't order the protective phone case but I did (I could tell it was someone else's order because the paperwork inside had that person's name and telephone number). Over a month it took me 8 webchats and emails to get my missing phone case, even though I sent them photos of the package, invoice, order and everything they asked. They only sent it to me after I pointed out that it was costing them more in staff time to be this rubbish than the case was worth.

2 or 3 days after FINALLY receiving my case, I dropped my phone. The new phone has a stupid curved screen so is way more fragile and the supplied case is shaped to accommodate the curved screen so is less protective of the sides. Fair enough, I dropped it but I dropped my previous phones lots of times in a similar way with no damage - this was catastrophic, unusable, bits of glass in your face screen damage.

Anyway emailed HTC to ask about getting a repair and asking for a discount on the repair given the debacle above and the terrible design. They came back to me over a week later saying no discount available but also not still not explaining how to send it off for repair. After chasing again they eventually emailed me back but with the previous customer's name, address and telephone number on the shipping note for repair- they still hadn't amended my records!
Eventually after another email chain providing the correct info again and referring them to their own records, I had what I needed to send it for repair.

The repair centre confirmed receipt on the 13th Sept and sent an invoice on the 16th Sept which I paid and then emailed them, and HTC.

Since then, absolutely nothing. It's now over the 15 working days and they haven't even confirmed payment (although the money has been sent). (Oh, and the repair centre doesn't accept BACS, only SWIFT so that's an extra charge from your bank on top of the eye watering repair costs).

This is hands down the worst customer service I've ever known. Mistakes happen, things get missed but this is repeatedly awful. And when I've tried to flag that with the company, apart from one representative (Lily) who seems to have tried, generally there seems to be very little appetite from the company to make any sort of amends or gesture to try and address it when you email pointing out that you're unhappy and why.

Please HTC, just send me a working phone so I never have to deal with you ever again!

HTC internet is horrible. It cuts off constantly. I am usually on in the middle of the night because I work second shift when I would expect the internet not to be very busy. It cuts me off every 5 minutes and it's driving me crazy. I can't believe that I have to pay $50 a month for this crap. They've got a lock on my area and I can't get anything else.

Htc is the worst bullcrap service I ever had for 2yrs I been paying 170.00 a month there service include was suppose to include a home security system which never got installed in my house. And after dealing with this they finally let me cancel the security system service. And then told me they will not refund me any money for the service I paid for two years at 30.00 a month. Worst rip off service I ever had !!!!!

I was not informed of any video doorbell promotions at the time my NEW security system was set up. But was told I would get the 200.00 camera for 70. It would be set up on a payment plan with the NEW security system. Seems they decided I couldn't get that deal because I did not sign up for it at the initial installation. I would have signed for it if I had been told about it. Installation of the security was less than professional since I was left with a portion of my wall that needed painted. Not very happy with HTC right now.

I have used HTC phones since 2010 and very happy with every HTC phones I had.
I contacted HTC customer service several times for repair etc and I found the customer service is easy to connect and quick and prompt response, professional and very knowledgeable team and solved my query very quickly.
I will buy HTC phones in future again, and so far HTC phones or customer services have never failed me. Well done HTC keep up the good work :)

The worst company to deal with
It thank ok them a months to transfer a service then it wasn’t done right by the construction company so they told me that I have to wait another month
They just don’t care
I told them that I need it for my kids to do homework they said that they can’t help

Don't know about today's level of customer support, but some years ago when I had problems with my mobile they were very prompt, got my device collected, fixed and returned within days. Even though my mobile was bought second hand off ebay, but still in warranty period. Can't fault them

Non-responsive to customer complaints and service hookup assistance. My HOA recently moved to this service for internet and television, and it has been a "nightmare" to work with these people. I gave up and purchased another company's service and will eat the monthly cost of another company to keep from dealing with these people. My HOA should have read customer reviews before changing.

Securiy Equipment failed due to storm , needed new PC board which I installed ,, chip needed Programing htc will not perform the function without charging new 2 year contract plus labor . System does not work and cannot be armed . I didn't know they locked me into 2 year contract even though nothing is functional. Only gave them 1 star because I don't think I can select 0.

Great support when buying a phone, when you have a problem they don't answer your emails. And you will never see a response to any of these reviews. That tells you how much they care about customers.

HTC Internet Service Is BEYOND Terrible It Constantly Goes In And Out & They're Constantly Sending Their Techs To My Home For The Same Issue Then Leave Us 12Hrs. To A Day Later To Issue A Tech And Then You Have To Cancel Your Plans Because THEY Can't Give You Not Even A Estimate Time When A Tech Will Come Fix The WIFI 🤬 Definitely Unhappy Customer!!!!

I just wanted to thank two technicians who worked diligently to correct my telephone problem. The techs were Tony and Cliff. They finally solved my problem after three attempts. On each visit they corrected the problem only to have the issue come up again. They worked and worked and finally fixed the issue. Cliff even called the following day to ensure the problem didn't return. Great job guys. Thanks a lot.