HSN - We Are Nutrition! Reviews 

139,330
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The prices are very good for a lot of bulk substances, very good quality, ranging from aminoacids and minerals to more exotic herbs and extracts. Fast shipping, excelent packaging.

Rated 5 out of 5 stars

Dear HSN, I've been satisfied for quite some time now, but a strange thing has happened. As VIP buyer, I've been having higher prices than listed. As an experiment, I made a second account wit... See more

Rated 3 out of 5 stars

All ordered products were fine,but as I got a deal to take one product for an additional 0,50€, and I choose the HSN coconut cream, and unfortunately I got a product with a short expiration date. B.B.... See more

Company replied

Rated 5 out of 5 stars

Protein powder has fantastic taste, collagen and most other supplements are much cheaper than other options. Rare supplements like berberine, potassium and black maca ara available. Delivery is very f... See more

Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Health Food Store
  4. Natural Foods Store
  5. Sports Nutrition Store

About HSN - We Are Nutrition!

Written by the company

En HSN desarrollamos, fabricamos y te llevamos directamente a casa los mejores productos del mercado de la nutrición, la suplementación deportiva, la nutracéutica y la alimentación saludable. Nuestra razón es apoyarte en tus objetivos deportivos y de llevar una vida sana.

Para ello contamos con un experto equipo de I+D+i, formado por nutricionistas, dietistas, farmacéuticos y expertos en preparación física. Tras el desarrollo, la fábrica HSN se encarga de producir los productos, contando con los máximos estándares y certificados de calidad y seguridad: GMP, HACCP/APPCC, GWP, Clasificación de Partículas ISO8, Humedad Controlada. Además del IFS Food, estándar de calidad internacional más exigente aplicado a los fabricantes de productos alimenticios, logrado en 2021 y renovado en 2022; y siendo la primera marca en España de nutrición deportiva y alimentación saludable con fabricación propia en conseguirlo para todo su proceso productivo.

Y al ser desarrolladores y fabricantes, nuestra filosofía se enmarca dentro del End to End, controlando todo el proceso de desarrollo, fabricación y venta del producto directamente al cliente final en nuestra tienda online, evitando intermediarios; y Right Price, con el que aseguramos el precio más bajo del mercado a nuestros clientes, al no existir el incremento de precio de la intermediación.

Tenemos 7 líneas de producto: SportSeries, FoodSeries, RawSeries, FlavourSeries, EssentialSeries, BioSeries y KetoSeries. Todas ellas abarcan nutrición deportiva, alimentación saludable, productos raw, saborizantes para whey protein, proteínas vegetales y bebidas deportivas, complementos naturales para la salud y el bienestar, productos bio y complementos para aquellas personas que siguen una dieta cetogénica o keto.

HSN We are nutrition!

Written by the company

Nº1 en Nutrición Deportiva y Alimentación Saludable
Complementos alimenticios y nutrición saludable con los estándares de calidad más óptimos al precio más justo.

¡Envíos rápidos!

Envíos super rápidos en 24/48 horas

Envíos super rápidos en 24/48 horas
Haz tu pedido ya y recíbelo en casa en 24/48 horas. ¡La mejor nutrición a tu alcance!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

139K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(139,330)

55,383 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just excellent!!

Every time I order, delivery is super quick!! The fact that I’m ordering for many years, shows that I’m very happy with HSN’s products

27 June 2026
Rated 1 out of 5 stars

Formal Complaint – Order #100096579 – Immediate Refund Required

Subject: Formal Complaint – Order #100096579 – Immediate Refund Required

Dear HSN Customer Service,

I am writing to submit a formal complaint regarding Order #100096579, placed on 21 June 2026 and paid in full.

According to the tracking information provided by HSN and Correos Express, the shipment was allegedly delivered on 23 June 2026 at 16:15 in Barcelona. However, as of today, 26 June 2026, I have not received the package, nor has any neighbor, building concierge, or authorized person accepted it on my behalf.

What is particularly concerning is that the alleged delivery record contains no valid proof of delivery whatsoever:

* No recipient name.
* No NIE, ID number, or other form of identification.
* No signature.
* No photograph of the delivery.
* No GPS confirmation.
* No indication that the parcel was left at a pickup point.
* No alternative delivery address.
* No evidence proving that the shipment ever reached me.

Simply changing the status of a shipment to “Delivered” does not constitute proof of delivery.

As the seller, HSN remains responsible for ensuring that the goods purchased by the customer are actually delivered to the customer. At present, there is no evidence that this occurred.

I find it unacceptable that a company operating in e-commerce would consider such a lack of traceability and accountability compatible with basic customer service standards. A shipment valued at €87.62 has effectively disappeared, while both the retailer and the carrier appear unable to demonstrate who received it, where it was delivered, or under what circumstances.

Therefore, I formally demand:

1. An immediate investigation into the whereabouts of the shipment.
2. Documentary proof of delivery, including the identity of the recipient and the delivery location.
3. If such proof cannot be provided immediately, a full refund of €87.62 without delay.

I will not accept being redirected to the carrier as a substitute for HSN fulfilling its legal obligations as the seller. My purchase contract is with HSN, and it is HSN’s responsibility to resolve this matter.

If a satisfactory resolution is not provided within 48 hours, I will proceed with formal complaints through the appropriate consumer protection authorities and initiate a chargeback procedure with my payment provider.

I expect your urgent response.

Sincerely,

Anton Prostyakov
Order #100096579
Barcelona, Spain

24 June 2026
HSN - We Are Nutrition! logo

Reply from HSN - We Are Nutrition!

Hello, Anton.
We sincerely apologise for the situation and fully understand your concern at not having received your order.
We have checked that you have already opened ticket #1469645, in which you have explained what happened, and our team is already looking into your case.
We understand your point regarding our responsibility as a seller and want to reassure you that we will handle this matter until it is resolved. In order to determine what has happened to the parcel, we need to open an investigation with the courier company and follow their established protocol, as they are the ones who can provide us with information regarding the delivery and its tracking details.
As soon as we receive an update from the carrier, we will let you know via this ticket and take the necessary steps to resolve your case as soon as possible.
We appreciate your patience and trust whilst we carry out the necessary procedures.
Kind regards.
The HSN Team

Rated 1 out of 5 stars

They took, later cancelled my order and raised the price

They took an order. The payment "failed" and left me unable to retry again for two days, even though I contacted them instantly. I even added an alternative payment method even though the failure was on their part.

After two days they closed the order and sent me a message saying they couldn't help. No wonder, the price of my original order had been raised significantly and they wouldn't honor it.

22 June 2026
Unprompted review
HSN - We Are Nutrition! logo

Reply from HSN - We Are Nutrition!

Hello Alejandro.
Thank you for sharing your opinion.
We’re sorry that this was your experience. However, based on the information provided, we are unable to identify your specific case, as you have not provided your order number.
When a payment error occurs, the order remains available for a short time and the customer can try to make the payment again via their account. Furthermore, if you contact us before the order is automatically cancelled, our customer service team can help you reinstate it wherever possible. Under no circumstances are automatic cancellations due to payment errors related to price changes.
If you would like us to look into what happened, we’d be happy to do so. We just need you to provide us with your order number so that we can investigate your case.
Kind regards.
The HSN Team

Rated 5 out of 5 stars

Great experience with HSN Supplements!

I ordered protein and collagen from them, and I even received a free chocolate bar as a gift, which was a really nice touch. The order arrived in just a few days, well packed and on time. I’m very happy with the purchase and will definitely order again.

18 June 2026
Rated 1 out of 5 stars

They use a poison called maltodextrine.

This company does not accept negative reviews whatsoever. They do not play fair.
Also, they use maltodextrine in way to many products, an ultra cheap and poisonous pseudo sugar, that completely compromise your health. Kindly check out this information, e.g. Dr Berg's videos on the subject.

24 June 2026
Unprompted review
HSN - We Are Nutrition! logo

Reply from HSN - We Are Nutrition!

Hello.
Thank you for sharing your opinion.
With regard to reviews, these undergo a moderation process designed to ensure that no inappropriate content, spam, external links or information that does not add value for other customers is published. Genuine, constructive reviews relating to the shopping experience or the product – whether positive or negative – are published without issue, provided they comply with these basic guidelines.
As for the composition of some products, maltodextrin is an ingredient commonly used in the food industry as a source of carbohydrates. It is strictly regulated and its use is safe within the limits set by current food regulations.
In any case, all information on ingredients and nutritional values is transparently available on each product’s page on our website, so that every customer can choose the product that best suits their preferences.
Kind regards,
The HSN Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look