HSBC UK Reviews 

I saw the rather incredible balance transfer credit card offer and, having had some unexpected, and unbudgeted, expenses recently, applied. I was accepted after the usual checks abd transferring my balances was simplicity itself. Being able to take a breath, knowing that I can pay these expenses off over a longer period without interest piling up has allowed me to breathe without stressing.

Had appointment at HSBC Newcastle Upon Tyne 22 July 10-30 am I was having problems confirming my ID online my assistant was nice young man called JOSH He was very helpful and understanding of what needed to be done.To help me he had to leave me for a short time to look in to things before he left to sort everything he provided me with a ice cold cup of water which I was grateful for. once back after a very short time every thing was done and he explained everything to me so grateful for all the help I received from JOSH great customer service Thank You JOSH

Im so upset! Do not use this bank…
I’ve been trying to transfer my isa to them from my previous provider for over 4 months! The process was so crazy and complicated - in branch visits, lost forms, incorrect forms! And now they are saying they don’t have my money even though my other provider has sent it to them!

They place you on hold and take hours to look into it with no response other than ‘go to the financial ombudsman’. They refuse to look into the issue or provide me with any update .. apparently I just have to call them back????? (And what wait another hour, just to be told to call them back??)

This is a large mount of money I’m talking about here - a full ISAs allowance. I can’t believe a bank would treat people like this when it’s your life savings. So so so upset.

HSBC Bank is a very reliable company with awesome customer care services I love to have this bank and I will stay with it. The staff are also very friendly and easy to communicate with solution.

I saw Rupal in the Llandudno Branch regarding my account and to review credit cards and she was very helpful and efficient! Very straight to the point and very kind! I would go again!

The Bromley Branch of HSBC were very understanding and helpful - and certainly weren’t pushy in promoting their products.

Had a good experience with the HSBC Team in the UK upgrading my existing account to Premier.

Great customer service
Very helpful
Went the extra help to tell me what I needed to open a account
Great staff all round at the Solihull branch

I had a very possitive experience onboarding on HSBC Premier with Brenda. She was very helpful and pacient, resolved all my questions and completed my premier account onboarding. I wish this was the standard for customer services at any company.

I had a premier onboarding call with Claire a couple of days again. The call lasted just over an hour. She was thorough, took her time to explain things to me and answered the questions that I had. She not only opened a bank account for me, she explained the benefits, arranged for me to speak to a medial advisor, sorted an overdraft and processed my application for the elite Mastercard. All in one call. Super helpful, efficient and friendly! Thank you.

Very happy with my savings account with them. Good interest rates and always available on phone. Would recommend.

I had a telephone appointment with Bhuvana Korada from HSBC Premier account onboarding experience team. The professionalism, patience, and positive attitude made a huge difference. She was incredibly attentive, knowledgeable, and efficient when helping me with the service. I truly appreciate your time and dedication. Keep up the amazing work!

The Spalding branch is brilliant. Best of all you are able to make an appointment with an actual person, face to face. Long may it continue.

Please read this review with the one made yesterday on the appalling customer service HSBC offers customers with 18 years of customer loyalty.

HSBC got back to me and asked me to respond!!!!

I did instantly and you guessed it, despite providing my details including mobile, no one has got back to me!!!!!!

Staggering incompetence does not begin to cover my experiences when dealing with this bank.
Misinformation, miscommunication, mishandling, and, I suspect, deliberate misdirection to avoid dealing with complaints about the former issues.
An employee at my local branch sent me an email that could have led to a civil tax rule breach, had I not checked with her bank head office.
The bank replied to my review here but the email address is not an official contact address for HSBC UK, and you should treat any messages or requests from it with extreme caution as a potential phishing attempt. HSBC handles customer service and public queries through secure official channels rather than general social media email aliases

I would like to share my appreciation for Amna from the Leamington Spa branch. She assisted me with depositing cash and was extremely polite, patient, and professional throughout the process. She took the time to help me and made everything very easy and straightforward. Her friendly attitude and willingness to assist created a very positive experience. Thank you, Amna, for your excellent customer service.

Sangita Kilburn branch
I had my app blocked. She was so helpful and so patient. She helped me 100/100. I doubt I would have figured it out her

Ivelina was extremely helpful when I had to register a LPA for my stepfather. At what was a stressful and confusing time she was helpful and reassuring.
When I visits the branch a few days later she made a point of coming over to see if everything was ok and helped me set up online banking.
A credit to the branch.

Thank you to Sangita from the Kilburn Branch, very helpful and resolved my issues and even went beyond. Thank you again.