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Howdens Reviews 80,262

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 9,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and extensive knowledge, making interactions pleasant and productive. The service provided is frequently described as superb, with many highlighting the efficiency and ease of the entire process from design to completion. Reviewers are particularly impressed with the high quality of the products, including cabinets, worktops, and appliances, often exceeding their expectations. Customer service is consistently highlighted as excellent, with people appreciating the professional, responsive, and genuinely helpful approach of the team. However, some customers experienced issues with product quality, reporting damaged or missing items and an inconsistent finish on doors. A few other people also felt that customer service was poor after payment, with some designers being described as abrupt, sarcastic, and unhelpful, leading to uncomfortable experiences. There were also instances where design expertise was questioned, with pipework left exposed and a lack of responsibility taken for design flaws.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the friendly, efficient, and excellent... See more

Product

Clients share positive opinions on product quality, with many reviewers praising the kitchens, doors, and... See more

Customer service

Customers had positive experiences with customer service, with many describing it as great, exceptional, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high quality of kitchens,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Decided to get a kitchen from Howdens and they sent rob from Accrington branch to do a measure and design. Very polite and experienced guy who sat us down and ran through our design. Aways there on p... See more

Company replied

Rated 5 out of 5 stars

I returned to Howden’s after moving home and needed my kitchen replacing. Shaun listened to what I required and made suggestions when I was unsure of different aspects. Wouldn’t have a kitc... See more

Company replied

Rated 5 out of 5 stars

We have recently renovated the office,utility room & Kitchen. Howdens Berwick was definitely the go to place. The whole process from start to finish was made super simple and straightforward. Sasha... See more

Company replied

Rated 5 out of 5 stars

Fantastic product and service from start to finish. From the design stage all the way through to the final day of the installation we were able to make amendments and changes quickly without any issue... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

80K reviews

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Rated 5 out of 5 stars

Howdens Portchester

We got our kitchen from the Portchester Branch. The staff were brilliant especially Mandy who came out and measured up and designed the kitchen to my requirements. She was very patient when we made a couple of changes. The units are very well made and good quality. Would definitely recommend Howdens.

21 May 2026
Unprompted review
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Reply from Howdens

Hello Karen Loraine, Thank you for the positive review, that is great to hear! Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Always helpful and pleasant staff

Always helpful and pleasant staff. Depot always well stocked and managers always go the extra mile.

25 May 2026
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Reply from Howdens

Hello David,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Staff are really helpful and…

Staff are really helpful and communication is great throughout the whole process
Top guys at howdens Oswestry

26 May 2026
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Reply from Howdens

Hello HAYWARD BUILDING COMPANY LTD, We are so pleased to read your positive comments, thanks for leaving such a great review. All the best, Alexandra

Rated 5 out of 5 stars

Good prompt service

Good prompt service

18 May 2026
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Reply from Howdens

Hello Paul,

Thank you for your positive feedback and for rating our service with five stars.

Best wishes, Alexandra

Rated 5 out of 5 stars

All staff including lovely lady…

All staff including lovely lady answering my phone call to the top man who signed me up while doing a roofing job @ adwick le street were excellent mannered & an asset to your company! Being from the old skool as they say,manners are used always by me & congratulated by people I have contact with,so when they are returned I find it BEAUTIFUL & THEY ARE FREE! OBNOXIOUS RUDE PEOPLE ARE NOT WELCOME IN MY LIFE,ESPECIALLY IF YOUR SPENDING MONEY WITH THEM! THANKYOU & LOOK FORWARD TO MY MANY UPCOMING PURCHASES WITH YOU,REGARDS,PHILIP,THE GEEZER!

18 May 2026
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Reply from Howdens

Good morning, Thank you for leaving this 5* rating. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Great team

Simon, Gareth and Will are truly the easiest people to deal with. No matter what’s needed they always seem to make it happen. Very proactive and I love the aura of the store.

18 May 2026
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Reply from Howdens

Hello Andrew Arkley, Thanks for leaving this 5 star review for the Howdens - North Watford depot! Many Thanks, Alexandra

Rated 5 out of 5 stars

New Kitchen

I recently had my kitchen designed by Millie at Howdens Haywards Heath and the whole experience was excellent from start to finish. The design service was outstanding, thoughtful, professional, and tailored perfectly to my requirements. Millie really listened to what I wanted and came up with ideas I hadn’t considered, making the kitchen both practical and stylish. Her attention to detail, layout planning, and product knowledge were superb. I’m absolutely delighted with the final design and would highly recommend Millie at Howdens Haywards Heath to anyone planning a new kitchen within the area.

26 May 2026
Unprompted review
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Reply from Howdens

Good morning, Thank you for taking the time to write such a great review. Have a great day, Alexandra

Rated 5 out of 5 stars

Howdens Phone Call

Manager that I spoke to considered my specific needs and responded in a supportive Win / Win conversation which is rare these days. As a result I feel committed to continuing to use Howdens in the future. Thank you.

22 May 2026
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Reply from Howdens

Hello WAREANDTEAR HANDYMAN, Thanks for leaving this 5 star review for the Howdens - Gillingham Dorset depot! Best wishes, Alexandra

Rated 5 out of 5 stars

The employee ordered my goods

The employee ordered my goods . They arrived on time . The yard man collected my order quickly when I booked it and the goods were just what I needed.
Thank you , Eastwood branch!

25 May 2026
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Reply from Howdens

Hello Stephen,

Thank you for sharing your positive experience with the Eastwood branch.
Best wishes, Alexandra

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. No pressure and willing to listen to request to supply requirements. All was sorted with delivery dates explained.

25 May 2026
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Reply from Howdens

Hello Peter,

Thank you for your positive feedback.

Best wishes, Alexandra

Rated 4 out of 5 stars

Howdens Whiffler Road, Norwich

Angie from Howdens, Whiffler Road in Norwich was friendly and helpful and gave us some great ideas during the planning stage for our new kitchen and also fitted bedroom furniture.
We took advantage of ordering during their Autumn sale and were very impressed that they deducted the cost of putting it all into storage until our builders were ready to fit.
We made some late changes to our kitchen design and Angie and Eliot were very helpful in getting exchanges arranged with no delays for our builders.

20 May 2026
Unprompted review
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Reply from Howdens

Hello Jackie, It's great to read your comments. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

All good in the hood

All good in the hood

19 May 2026
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Reply from Howdens

Hello Paul,

Thank you for your positive feedback and for giving us a 5-star rating.

Best wishes, Alexandra

Rated 1 out of 5 stars

We were measured for a quote over 3…

We were measured for a quote over 3 weeks ago, having heard nothing we phoned them as the quote was not in the post. We were told after finding us on his pc he would call back that was a week ago. NOT a company I would recommend as they did not have the courtesy to reply.

4 May 2026
Unprompted review
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Reply from Howdens

Good morning. Thank you for bringing this matter to our attention.

Could you please email reviews@howdens.com with the location of the depot you’ve been in touch with so that we can provide further help?

Many Thanks

Alexandra

Rated 5 out of 5 stars

Very good service

Very good service. Very good product.

20 May 2026
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Reply from Howdens

Hello,

Thank you for your positive feedback on our service and products.

Best wishes, Alexandra

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