17 jan 2025.Great experience at Howdens Thornaby. Ross your sales assistant was of particular help with a product (Henderson pocket door system) that was missing parts . Not been able to fit withou... See more
Company replied

55b Perry Avenue, Teeside Industrial Estate, TS17 9LN Stockton-on-Tees, North East, GB
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17 jan 2025.Great experience at Howdens Thornaby. Ross your sales assistant was of particular help with a product (Henderson pocket door system) that was missing parts . Not been able to fit withou... See more
Company replied
Flawless from start to finish staff totally on the ball Nothing was an issue Claudia was amazing right down to commutation We are interior company and will most definitely give your company any... See more
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Our whole experience of getting a new kitchen from Howdens was amazing and we would highly recommend them to everyone. Nicole was outstanding with her design and ideas and went through the whole proce... See more
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We visited Howdens with a general idea of what we were looking for. Thankfully we met Nicole, an in store designer who came up with some fantastic ideas as to how to make the most of our space. The de... See more
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The UK's No. 1 Trade Kitchen Supplier.
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55b Perry Avenue, Teeside Industrial Estate, TS17 9LN, Stockton-on-Tees, North East, United Kingdom
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Reply from Howdens - Thornaby
I purchased a Lamona dishwasher from Howdens and it broke down within the first 3 weeks. It has now been 7 weeks and 7 repair appointments later, yet I am still without a working dishwasher. Every appointment has been a complete waste of time, and I’ve simply been advised to keep booking more repairs with no resolution. This level of service is completely unacceptable.

Reply from Howdens - Thornaby
Flawless from start to finish staff totally on the ball
Nothing was an issue
Claudia was amazing right down to commutation
We are interior company and will most definitely give your company any future business
Janice Grant

Reply from Howdens - Thornaby
Posted flyer into my letterbox even though I have a sign on my door saying not to.

Reply from Howdens - Thornaby
Great service from the team at Howdens. Steph did a great job designing kitchen and it was delivered efficiently within a few days.

Reply from Howdens - Thornaby
17 jan 2025.Great experience at Howdens Thornaby.
Ross your sales assistant was of particular help with a product (Henderson pocket door system) that was missing parts . Not been able to fit without parts became time critical and Ross went the extra mile to supply the missing parts the same day and therefore only lost a couple of days been able to fit . Still annoying but appreciate the effort of Thornaby and Ross . Credit to the whole team that are young but do their best to provide a good service .

Reply from Howdens - Thornaby
Staff always very helpful, that’s why I always return to this branch for materials 👍

Reply from Howdens - Thornaby
im always happy with prices where they should be, and a few freebies thrown in,whats not to like.

Reply from Howdens - Thornaby

Reply from Howdens - Thornaby
Incredible service from start to finish great knowledgeable team. Colin the kitchen designer was fantastic xx
Thank you see you soon for bedroom design next.

Reply from Howdens - Thornaby
Fantastic customer service. Anthony is a credit to your company. He was very friendly, highly professional and knowledgeable. The products I purchased are high quality and well made.

Reply from Howdens - Thornaby
I have been a trade customer at the Thornaby branch for sometime now. I find the staff to be very approachable, professional and welcoming. This is not my closest branch, but love the service Thornaby provides, so I always use them.
Keep up the good work.

Reply from Howdens - Thornaby
Excellent support from Ian. Much appreciated!

Reply from Howdens - Thornaby
Bought some mdf skirting boards after payment I came out to find 2 young lads putting skirting on my roof rack one lad was pushing my aerial off I shouted at him to stop got my step up out the van jumped up but it was too late it snapped off the other lad noticed it was on the roof I thought it was just a matter of clipping it back on but unfortunately it had snapped the aerial I phoned the thornaby branch and the woman who answered the phone was very dismissive and said she would ask the lads and ring me back she did ring me back and said the lads said I did it the skirting was already on the roof when I walked out the shop won't be going back this happened 24/25 August 2023

Reply from Howdens - Thornaby
Howdens Thornaby-on-Tees is probably the most efficient and well run branch I’ve been into, from the desk to the management team nothing but great things and prompt service keep it up guys

Reply from Howdens - Thornaby
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