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Howdens - Dunbar Reviews 18

TrustScore 3.5 out of 5

3.7

Unit 9, Spott Road Industrial Estate, Dunbar, EH42 1RS East Lothian, Scotland, GB


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Rated 3 out of 5 stars

Sales design was excellent with Tabitha and we were very pleased with our kitchen units. Where Howdens let us down was with the slate counter tops. Again they look great from a distance but on cl... See more

Company replied

Rated 5 out of 5 stars

Dunbar manager very helpful and willing to go the extra mile for my very specific request for an item that was actually discontinued .

Company replied

Rated 5 out of 5 stars

Always very helpful and very knowledgeable about the products. It always a pleasure

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 9, Spott Road Industrial Estate, Dunbar, EH42 1RS, East Lothian, Scotland, United Kingdom

  • 01368 864 984

3.7

Average

TrustScore 3.5 out of 5

18 reviews

5-star
4-star
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2-star
1-star

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Rated 1 out of 5 stars

Sent a rough drawing with measurements…

Sent a rough drawing with measurements for internal wardrobes & sliding doors as I said in emails I’m no drawer or designer! so was entrusting a designer to maximise to my height figure to 2400 I already was loosing space on width which I was asked about I didn’t mind that or the doors needing altered my joiner was well aware of both , there was no backs for these wardrobes apparently they go against wall ? Wasn’t made aware of that at the time ,Which was never gonna be the case as width was shorter than the space which I had accepted so assumed they would come with some sort of backing ! Wrong also for a designer not to maximise the height of 2400 and tell my joiner to use a blanking panel ? Eh no that’s not what was asked for I specifically had 2400 on rough drawing ,when I made it clear I wasn’t happy ,to then get an email from the manager
blaming me the customer ? No sorry that’s not on , will I use them again very doubtful been an account holder for years too and recently had a kitchen which I cannot fault ! would I recommend them for fitted wardrobes no I wouldn’t I could have got better at ikea !

9 September 2025
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Reply from Howdens - Dunbar

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Dunbar manager very helpful and willing…

Dunbar manager very helpful and willing to
go the extra mile for my very specific request
for an item that was actually discontinued .

24 July 2025
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Reply from Howdens - Dunbar

Hello Mr Ritchie,

Thank you for your kind words about our Dunbar manager's efforts to assist with your specific request. We're pleased to hear that you had a positive experience with us.

Best wishes,

Rated 3 out of 5 stars

Good units and sales service but COUNTER TOPS let them DOWN

Sales design was excellent with Tabitha and we were very pleased with our kitchen units.
Where Howdens let us down was with the slate counter tops.
Again they look great from a distance but on closer inspection you can easily see excess glue oozing out between side & top panels. Photos available.
We went back to discuss it with Howdens but all they suggested was rub it gently with sandpaper. If this didn't work then they would sell us a liquid which may help...
In the end, our excellent builder, Zoc Construction, used their fingernails to scrap it away.
After spending £9,946.28, we would have expected better after sales service.

4 October 2024
Unprompted review
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Reply from Howdens - Dunbar

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

The Staff are always very helpful and…

The Staff are always very helpful and are definitely worth the 5 stars.

10 April 2025
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Reply from Howdens - Dunbar

Hello John, good morning,

Thank you for your kind words and for awarding us 5 stars. We're delighted to hear that our staff have been helpful to you.

Best wishes,

Rated 1 out of 5 stars

Howdens are unfortunately going the…

Howdens are unfortunately going the same way as a number of leaders in their field , Profit increasing and service decreasing .
Lack of stock, stock record accuracies , staff training of the system !! and transfer between branches does not work in favour of staff bonus scheme , never did . As an ex employee I have not been impressed by the level of service , staff interest in the job or lack of interest . We have had dealings with a number of branches both with my account and as a project manager for others .

21 June 2024
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Reply from Howdens - Dunbar

Thank you for your feedback. Howdens takes all feedback very seriously and we would like to assure you that your comments have been noted and passed to the relevant people for further investigation. Many thanks.

Rated 5 out of 5 stars

Very helpful & knowledgeable …

Always very helpful and very knowledgeable about the products. It always a pleasure

16 December 2023
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Reply from Howdens - Dunbar

Hi Carl, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Very helpful

Very helpful, quick, and a good price

2 July 2022
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Reply from Howdens - Dunbar

Good afternoon, Thanks for leaving this positive review. Best wishes, Tash

Rated 5 out of 5 stars

As usual Does what it Says on the Tin.

As usual, any issues sorted, from a two min explanation, before arrival at the depot.

Does what it says on the tin. Davy C

26 February 2022
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Reply from Howdens - Dunbar

Good afternoon, Thanks for leaving this positive review. All the best, Tash.

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