Banner for Howdens - Chesham

Howdens - Chesham Reviews 39

TrustScore 3.5 out of 5

3.4

Units 4 & 5, Chess Business Park, Moor Road, HP5 1SD Buckinghamshire, East Anglia, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I met with Matthew at the Chesham branch to work through plans for dinning room cupboards which match my sage green kitchen. He was very knowledgeable about the different combinations of units and hap... See more

Company replied

Rated 5 out of 5 stars

Ellie from Chesham branch was so kind and supportive , listened and understood my needs , always available when I called with additional questions Kitchen being fitted this week and I am so happy w... See more

Company replied

Rated 5 out of 5 stars

After our kitchen was fitted, we had an issue with one piece and Ellie helped SO much with replacing and delivering the new part. She’s a credit to Howdens!

Company replied

Rated 5 out of 5 stars

The staff at Chesham branch are always friendly, professional and extremely helpful (this includes the staff in the warehouse) both with sales and aftercare advice. Top team!😀👍

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 4 & 5, Chess Business Park, Moor Road, HP5 1SD, Buckinghamshire, East Anglia, United Kingdom

  • 01494 793 653

3.4

Average

TrustScore 3.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Complete waste of time

Howdens completely wasted my time. Matthew ignored emails and never responded when he said he would. He has now completely ghosted me. Terrible customer service.

28 April 2026
Unprompted review
Howdens - Chesham logo

Reply from Howdens - Chesham

Thank you for your review Jo. Howdens takes all feedback very seriously and we would like to assure you that your comments have been noted and passed to the relevant people for further investigation.

Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Many Thanks

Alexandra

Rated 4 out of 5 stars

Matthew at Chesham Branch

I met with Matthew at the Chesham branch to work through plans for dinning room cupboards which match my sage green kitchen. He was very knowledgeable about the different combinations of units and happy to discuss shelving that we could make ourselves, which was quite unusual! Most other kitchen places are quite rigid and only want to sell units they provide. I have yet to confirm the final drawing after a few more tweaks. Very happy with the service so far.

23 March 2026
Howdens - Chesham logo

Reply from Howdens - Chesham

Good morning, Thanks for reviewing our Howdens - Chesham depot. All the best, Alexandra

Rated 1 out of 5 stars

Always missing stuff not good enough

Always missing stuff not good enough

1 December 2025
Howdens - Chesham logo

Reply from Howdens - Chesham

Hello Endovan, Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch. Regards, Todd

Rated 5 out of 5 stars

The young lady serving us was very…

The young lady serving us was very helpful, and knew the products.

13 November 2025
Howdens - Chesham logo

Reply from Howdens - Chesham

Hello Ian,

Thank you for your kind words and for taking the time to share your experience. We're pleased to hear that our team was helpful and knowledgeable during your visit.

Best wishes, Aine

Rated 5 out of 5 stars

Great service

Very helpful, knowledgeable and polite staff

19 September 2025
Howdens - Chesham logo

Reply from Howdens - Chesham

Good morning, Thanks for reviewing our Howdens - Chesham depot. Have a great day.

Rated 1 out of 5 stars

Very poor experience at Chesham Howdens!

Very poor experience at Chesham Howdens recently. The manager has changed to a guy called Tom who unfortunately has led to the demise of this branch. The way stock is stored is appalling and took almost a week to remediate damaged items and disgustingly, frontals that had been installed before! A lot of money had been spent by my client and I was left red faced after recommending and leading him to Howdens! Three tradesmen left out of pocket due to the incompetence of this branch and Tom wasn’t interested to fairly resolve and remediate these issues! I would avoid this branch at all costs! Watford Howdens are fantastic and Mark there will go above and beyond! Matthew is the designer is Chesham and is all that is holding this branch together.

16 April 2025
Unprompted review
Howdens - Chesham logo

Reply from Howdens - Chesham

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Happy with service

Ellie from Chesham branch was so kind and supportive , listened and understood my needs , always available when I called with additional questions
Kitchen being fitted this week and I am so happy with the quality and the colours
Thank you Ellie , I would recommend this branch

29 October 2024
Unprompted review
Howdens - Chesham logo

Reply from Howdens - Chesham

Hi there Lorraine Hughes, we are so pleased to read your positive comments, thanks for leaving such a great review.

Rated 5 out of 5 stars

AMAZING SERVICE!

After our kitchen was fitted, we had an issue with one piece and Ellie helped SO much with replacing and delivering the new part.

She’s a credit to Howdens!

14 May 2024
Unprompted review
Howdens - Chesham logo

Reply from Howdens - Chesham

Hi Ursula, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Have a lovely day!

Rated 5 out of 5 stars

Always helpful

I needed a swan neck tap quickly.im and out on a Saturday morning, no fuss!

27 April 2024
Howdens - Chesham logo

Reply from Howdens - Chesham

Hi there Terry, That is really good to hear. We hope to see you again soon! Take care and have a lovely day.

Rated 5 out of 5 stars

Excellent staff

Excellent staff

25 April 2024
Howdens - Chesham logo

Reply from Howdens - Chesham

Good afternoon Christopher, thank you for leaving this 5* rating, I am sure the team will be pleased to read your kind words! Best wishes, Alan.

Rated 5 out of 5 stars

Friendly staff

24 February 2024
Howdens - Chesham logo

Reply from Howdens - Chesham

Good afternoon Christopher, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Alan.

Rated 5 out of 5 stars

Top Team at Chesham

The staff at Chesham branch are always friendly, professional and extremely helpful (this includes the staff in the warehouse) both with sales and aftercare advice. Top team!😀👍

21 August 2023
Howdens - Chesham logo

Reply from Howdens - Chesham

Hi, Thanks for leaving this 5 star review for the Howdens - Chesham depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff. Very wok delivery which was important to us

10 August 2023
Howdens - Chesham logo

Reply from Howdens - Chesham

Hi, Thanks for leaving this 5 star review for the Howdens - Chesham depot! Best wishes, Tash

Rated 5 out of 5 stars

Great Service

Great Service, good prices

4 February 2023
Howdens - Chesham logo

Reply from Howdens - Chesham

Hi, Thanks for leaving this 5 star review for the Howdens – Chesham depot! Thanks, Tash.

Rated 5 out of 5 stars

Great service

As always, great service from Chesham branch, ordered and delivered as promised. Molly was very helpful sorting it out. Thank you.

13 August 2022
Howdens - Chesham logo

Reply from Howdens - Chesham

Hello, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

They always have a good selection with…

They always have a good selection with advice if you need
Always polite and curtious

14 July 2022
Howdens - Chesham logo

Reply from Howdens - Chesham

Hello Paul, Thanks for reviewing our Howdens – Chesham depot. Best wishes, Tash

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look