Excellent customer service at Barry Howdens without fail. All the team are knowledgeable and we’ve been going there for years. Can’t fault them at all!
Company replied

Cardiff Road Business Park, Cardiff Road, Barry, CF63 2PQ South Glamorgan, Wales & West, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Excellent customer service at Barry Howdens without fail. All the team are knowledgeable and we’ve been going there for years. Can’t fault them at all!
Company replied
Staff were so helpful, professional and listened to what we required. Thank-you!!!
Company replied
I have to edit my review on finding out information as to why my credit account application was declined. Apparently there was an oversite regarding the accounting of files, ( on my side)etc. One o... See more
Company replied
Excellent experience from initial design to finished kitchen. After sales service from Howdens staff at Barry was impressive, always welcoming and helpful. Thank you
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Cardiff Road Business Park, Cardiff Road, Barry, CF63 2PQ, South Glamorgan, Wales & West, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were so helpful, professional and listened to what we required. Thank-you!!!

Reply from Howdens - Barry
Excellent customer service at Barry Howdens without fail. All the team are knowledgeable and we’ve been going there for years. Can’t fault them at all!

Reply from Howdens - Barry

Reply from Howdens - Barry
The person who served me was good at his job efficiently

Reply from Howdens - Barry

Reply from Howdens - Barry
It's always good to deal with dave on the counter, and everyone's helpful

Reply from Howdens - Barry
Great discounts for customers. I got a free kitchen design and plan. Delivery was very quick. Would recommend 100%

Reply from Howdens - Barry
Great service at the front desk in Barry from Dave.
Made kitchen purchase easy.

Reply from Howdens - Barry
Quality of products is not always the best. Credit control are somewhat heavy handed and will threaten with account closure and legal action for a balance of circa £25. There are often trade promotions and deals that are not really deals, You can also often be stood at trade counters for an age. There is no real customer care or retention with this company.

Reply from Howdens - Barry
Quick and easy to deal with and get the right product for my requirements

Reply from Howdens - Barry
Beware Consumer Rights "Do Not Apply" to Howdens... the flooring we purchased (SDH3234) has had nothing but problems, de-lamination, lifting in places, stains not coming out, the list goes on, was installed on a flat level surface and fitted according to the manufacture guidelines (which is manufactured by Howdens) yet they will fob you off and say consumer rights are not valid as we are "trade only". This is an ambiguous loop hole, which is used only when it suits Howdens not the end user. For example you will see a number of reviews on here 5 star that saying "howdens installation and after sales were amazing."But this contradicts itself as Howdens claim they do not install, and it’s not their problem if you have an issue. However if they manufacture the product, take your money for the product, offer a 20 year guarantee with the product yet won't accept liability this is a big red flag. Litigation can and should be used where appropriate. It's a shame, as I offered the product to be taken away for "testing by quality control" and a refund, repair or replacement as per their guarantee but they refused to do so - insultingly they said they don't have to but will offer 1 pack of flooring as a gesture of goodwill (our flooring is 72sqm and cost over £3,000 in flooring alone). It seems a case of anything goes wrong "computer says no".
In response to Howdens reply, your missing the point entirely it’s the product that’s faulty, the product that you manufacture not the installation . Otherwise whats the point of warranty guarantee ?

Reply from Howdens - Barry
I have to edit my review on finding out information as to why my credit account application was declined.
Apparently there was an oversite regarding the accounting of files, ( on my side)etc.
One of the Howdens team looked into this had found the issue and then contacted me to explain.
So, thanks to Howdens for pursuing this issue on my behalf. I have been dealing with Howdens for a long time and they have always served me well. 5 star service.

Reply from Howdens - Barry

Reply from Howdens - Barry
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.