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Houzz Reviews 

17,737
•
TrustScore 4 out of 5

4.1

Interior Designer
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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of shopping and the simple ordering process, making their experience efficient. Many appreciate the extensive selection of products available, often finding unique items and high-quality goods for their homes. Reviewers also consistently mention the competitive and fair pricing, often finding better deals than elsewhere. However, some customers also noted significant dissatisfaction with customer service. People reported difficulties reaching support, a lack of direct contact options, and issues with resolving problems like damaged items or incorrect orders. This sometimes led to frustration, with some reviewers expressing reluctance to purchase again due to unresolved issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing dissatisfaction due to... See more

Website

Users describe ambiguous interactions with the website, with some customers expressing frustration over... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration regarding... See more

Price

People report ambiguous experiences with price, with many reviewers expressing dissatisfaction over... See more

Customer service

Clients share negative opinions on customer service, with many reporting a complete lack of support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ease of shopping and excellent price. didn't give 5 stars because product hasn't arrived yet so final review is tbd.

Rated 4 out of 5 stars

Houzz is a good resource for furniture and accessories. They have a wide selection to choose from and it’s easy to navigate and shop. Looking forward to my new pieces.

Rated 5 out of 5 stars

Love Houzz. Always fast and easy ordering. They are dependable. Everything I’ve ordered has arrived on time and in excellent condition. They have a great inventory.

Rated 5 out of 5 stars

I've loved HOUZZ for years. They are an interesting hybrid of online shopping, finding pros, and have merchandise that you don't find at other online shopping sites.

Company details

  1. Interior Designer
  2. Furniture Store

About Houzz

Written by the company

Houzz logo Front of house with patio

Enhance Your Home From Idea to “Done”

Inspiration, products, and the pros to make home happen—open the door to where it all comes together, right here at Houzz.

Front walkway to house

Design Inspo for Every Space

Spark your vision by browsing thousands of stunning home photos.

Get Ideas →
Modern kitchen island

New Products for Every Style

Make your rooms a reflection of you with stylish, elevated pieces.

Shop Products →
Home remodeling professionals

Local Pros for Every Project

Hire hometown experts and stay on top of your project’s progress.

Find Professionals →
Houzz Pro logo Home professional working on project

Run Your Business Under One Roof

Built for home professionals of all trades, Houzz Pro has the tools to manage projects, impress clients, and bring ideas to life.

Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(17,737)

128 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor pricing consistency/ NO design support

I am not at all happy with the fact that this piece is shown on your website with 4 different prices from 4 different vendors. How am i supposed to make money selling product AND being professional / accurate in presenting pricing to client and not risk giving pricing that a client has seen as different from the same resource?!

I'm also extremely disappointed in the direction Houzz has taken to get rid of designer discounts, and the entire trade program being abolished!

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Houzz Pro at all costs

Avoid Houzz Pro at all costs — deceptive billing practices and zero accountability.

We signed up for Houzz Pro with the clear understanding — in writing — that we could cancel anytime before the program activated for a full refund. We canceled well within the agreed period, and multiple representatives (including a Senior Account Executive) confirmed our cancellation and refund was being processed.

Yet Houzz continued to charge us repeatedly. Despite multiple emails and confirmations from Houzz staff admitting the cancellation was in process — and even telling us we had “nothing more to do” — the charges kept coming. We were forced to initiate a fraud claim through our credit card provider, who thankfully ruled in our favor and blocked the charges.

But it didn’t stop there.

Even after being caught in writing acknowledging the cancellation, Houzz continues to harass us for “missed payments” that were never authorized to begin with. They clearly hope businesses won’t fight back and will just accept the unauthorized billing. We refuse.

This is a textbook example of unethical, predatory subscription practices wrapped in a slick sales pitch. Shame on Houzz for operating this way.

If you value transparency, ethical treatment, or your time — stay far away from Houzz Pro.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Unbelievably great price

I googled the image of the set I wanted, and Houzz popped right up with a link to it. Fast, efficient, and an unbelievably good price -- plus free shipping. I clicked immediately!

3 August 2025
Unprompted review

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