Partner ordered lights to use in house Christmas display over 6 weeks ago, there has been so sign of the lights showing up and when we have contacted the company via email and fb there has been no res... See more
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See what reviewers are saying
Different owners same shabby culture The new guys reached out to us as we previously had a trade account. Having lost money at the collapse and having experienced the worst service and product qua... See more
Shocking customer service, never got my order despite repeated emails saying otherwise. Then after four weeks and still waiting to get my money back after repeated emails and calls, no apology or anyt... See more
Company replied
I purchased a rug which as most rugs do when new, shed. However several weeks later after vacuuming twice sometimes more times a day it still sheds.... a lot, covering clothes, other furniture within... See more
Company details
Information provided by various external sources
With everything from designer lighting, furniture and home accessories to cookware and outdoor furnishings, Houseology’s wide collections are curated by a team of professional designers in order to inspire you to create your dream home. As well as thousands of products from over 200 designer brands, the Houseology 'Masterclass' also offers a wealth of interior inspiration, professional advice and design know-how to make sure you have all the knowledge and information you need to make design decisions with confidence. From buying guides to designer interviews, 'Masterclass' is your go-to destination for all things interiors.
Contact info
28 Speirs Wharf, G4 9TG, Glasgow, United Kingdom
- 03303630330
- customerservice@houseology.com
- www.houseology.com
1.3
Bad
281 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid
Avoid! Avoid! Avoid! they pretend to carry stock, take your money then email later to advise a delivery DATE will be given in 17 days?? i instantly told them to refund me but that takes 10 days!! the money came straight out of my account.....not many companies as bad as these left now so choose another retailer
30 August 2019
Unprompted review
Amazing service from Lisa @ Houseology
I had an excellent experience with Houseology. Lisa was a wonderful help and kept in regular contact with me throughout the order and delivery process. Very impressed with the customer service and will definitely be back! Thank you, Lisa!
28 August 2019
Unprompted review
I can’t speak highly enough of Lisa at…
I can’t speak highly enough of Lisa at houseology she could not have been more efficient and helpful when I ordered my two sofas and when I had one little problem she sorted it out very quickly .I wouldn’t hesitate to use the company again and their products are of the highest quality thank you once again June Richardson
27 August 2019
Unprompted review
Reply from Houseology.com
Hi June,
Many thanks for your lovely review. Lisa is an absolute star here at Houseology- I'm so glad you think so too.
I hope your new sofas are fitting well into your home! Please don't hesitate to get back in touch with us if you wish to make any future purchases- our sales team are here to help and make sure you get the best deal.
Kind regards
Becky
Lisa G was very helpful dealing with a…
Lisa G was very helpful dealing with a problem of a lost return. She worked hard to find it and my refund went ahead. Thanks very much for your help Lisa I appreciate it.
27 August 2019
Unprompted review
Reply from Houseology.com
Hi Meredith,
We really appreciate your feedback, thank you!
I have passed your kind words over to Lisa as well.
We hope to see you again soon.
Becky
Saw this wine rack some time ago and it…
Saw this wine rack some time ago and it locked in my memory of likes. Just moved to a new house and wanted to treat it to a present ( as you do )
Opened to browse the web and less than a minute hey presto. 30 seconds later bought and sorted.
Delivered as promised in good order, so a big thank you to all at houseology.com including a big thanks from the house feels very posh!
Bye for now
John & Ann M
26 August 2019
Unprompted review
Reply from Houseology.com
Hi Mr & Mrs Metcalfe,
Thank you so much for your 5 star review. We're delighted to hear that you were pleased with both our service and your new product.
We hope to see you again soon!
Kind regards
Very happy with customer relations…
Very happy with customer relations person Lisa G!
Very helpful!!!
20 August 2019
Unprompted review
Reply from Houseology.com
Hi Shelley,
Many thanks for your fantastic review!
I have passed your regards onto Lisa as well.
We hope to see you again soon.
Kind regards
Becky
Becky Hassan at Houseology was…
Becky Hassan at Houseology was absolutely amazing! I wanted some pieces delivered to a rural part of Italy. She arranged a very reasonable international delivery which arrived within 7 days without issue! Amazing!! Will definitely be returning to Houseology and Becky! Thank you.
19 August 2019
Unprompted review
Reply from Houseology.com
Hi Emma,
Thank you so much for your kind review. I'm thrilled to hear that you are happy with both your products and our service.
Please just email me anytime you need another quote and I will be happy to assist again.
I look forward to hearing form you!
Becky
Sorted
I ordered some tables which were not only delayed but then arrived damaged. Numerous emails with no response but it transpires my email was rejecting them which is fair enough - everything was finally sorted out to my satisfaction.
15 August 2019
Unprompted review
Reply from Houseology.com
Dear John,
Please accept my sincere apologies for any inconvenience caused.
We have emailed you twice to respond to your issue but the first email bounced back from your email provider with the following message: "couldn't be delivered.
btopenworld.com suspects your message is spam and rejected it.
customerservice Office 365 btopenworld.com
Sender Action Required. Messages suspected as spam".
They recommended that we modify the message so that it would reach you and we did. We emailed you early yesterday morning with the amendments and it didn't bounce back. I apologise if you have not received this.
I will give you a call this morning to discuss.
Kind regards
Becky
The prices were keen
The prices were keen, the communication excellent and delivery was on time with very helpful drivers.
8 August 2019
Unprompted review
Excellent
Excellent!
The products were safely delivered to Romania in a very short time! Great customer service! Thank you.Looking forward to placing new orders.
8 August 2019
Unprompted review
Incredibly responsive and helpful as…
Incredibly responsive and helpful as always
7 August 2019
Unprompted review
Excellent service from Lisa throughout…
Excellent service from Lisa throughout and also from the delivery team. Unique and very good quality products. We will be back ordering with you no doubt in the future. Thanks again.
6 August 2019
Unprompted review
Reply from Houseology.com
Hi Gareth,
Many thanks for your excellent review. I have passed on your kind words to Lisa as well.
We look forward to you shopping with us again!
Kind regards
Becky
Outstanding customer service
Absolutely fell in love with the two lamps I ordered. However the delivery providers were worse than useless and it took nearly three months to sort. But sorted it was, very quickly and adeptly by some of the best customer service I’ve experienced. The lovely Lisa kept me informed along the way with her polite, friendly and professional emails and perused matters to a happy conclusion. I’d happily use Houseology again for this reason. Outstanding customer service. Theresa
5 August 2019
Unprompted review
Reply from Houseology.com
Hi Theresa,
Thank you very much for your review. I'm sorry to hear that you had issues with the courier but I'm delighted that Lisa managed to get this sorted for you to a high standard.
We hope to see you again soon. Our sales team are on hand to help you select your next purchase and ensure you get the best deal!
Kind regards
Becky
Exceptionally attentive service from…
Exceptionally attentive service from the very outset, and speedy delivery. Highly recommend!
2 August 2019
Unprompted review
Reply from Houseology.com
Hi Olivia,
Many thanks for your fantastic review.
Please don't hesitate to get in touch if you require any further assistance!
Have a lovely weekend
Becky
Helpful, polite, proactive and responsive.
My concierge bent over backwards to accommodate my requirements. She was helpful, polite, friendly and responded quickly to all my communications. She was proactive, attentive and Client focused. Couldn't have asked for more. It has been a pleasure dealing Houseology.
30 July 2019
Unprompted review
Reply from Houseology.com
Hi Nichola,
Thank you so much for your amazing feedback. I have passed on your kind words to Sharmeen as well, it's much appreciated.
We look forward to doing more business with you in the future.
Kind regards
We purchased a garden table and chairs…
We purchased a garden table and chairs via Houseology. One of the chairs arrived damaged and Houseology provided great customer service liaising with the Italian furniture company to get replacement parts.
24 July 2019
Unprompted review
Reply from Houseology.com
Hi Helen,
Many thanks for your review. We really appreciate your brilliant feedback!
We hope to see you again soon.
Kind regards
Becky
Great service from Alexandria
Great service from Alexandria. I had a problem with part of my order. A replacement was sent within days and our problem was resolved. All correspondence was prompt and helpful.
17 July 2019
Unprompted review
Reply from Houseology.com
Hi Palmer,
Many thanks for your lovely review. I have passed your kind words on to Alex as well.
We hope to see you again soon!
Kind regards
Becky
All thats glitters does not…
All thats glitters does not shine!.....stay away
Very poor, took a order for some lighting, which was advertised on the website, Houseology specified 5 weeks for delivery, waited 5 weeks, nothing was delivered, chased it up to find that they had no stock at the mfgr and that i would have to wait a further 10 days for a refund.
Looks like they may have problems if they are using customers money on refunds to cashflow thier business.
15 July 2019
Unprompted review
Reply from Houseology.com
Dear Mr Fitton,
Thank you for your feedback. Unfortunately the product you selected was discontinued by the supplier and it wasn't communicated to us when it should have been. Please accept my sincere apologies for any inconvenience caused, this is not the type of service we typically strive for at Houseology.
I can confirm your refund has been processed this morning. Please feel free to get back in touch with on customerservice@houseology.com if I can be of any further assistance to you.
Kind regards
Becky
I received a very good customer service…
I received a very good customer service throughout.
I was kept up to date regularly on when my Lamp would be back in stock & also the relevant delivery date.
Am now a happy customer!
2 July 2019
Unprompted review
Reply from Houseology.com
Hi Maureen,
Thank you very much for your feedback, happy customers are exactly what we want!
We strive to keep in touch with our customers regularly and I'm so glad it shows.
Please don't hesitate to get back in touch with any future queries, hopefully next time we can get do our best to go over and above and get that 5 star rating :)
Kind regards
Becky
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