The House of Staunton Reviews 

After a difficult experience with Mexican Customs that resulted in my original set being returned, the HoS team really stepped up. They provided store credit for the return and honored my original discount on the new purchase to a US address. As a long-time customer with around $700 in purchases over the last few years, they even offered free shipping as a loyalty gesture. Very thoughtful and attentive customer service—they turned a frustrating situation into a great experience.

I consider The House of Staunton, my go to place for all chess related needs.
The informative shared articles on history and gameplay are icing on the cake.
Thank you for honestly and sincerely supporting this wonderful game!

Always had great service from House of Staunton

Received an attache case with a broken handle (not slightly irregular as advertised; totally broken in two pieces . I wrote to inform customer service of this issue; received no response whatsoever.
This comes as a complete surprise to me, as I've purchased many items from this business over ~30 years.

Staunton Chess was willing and able to help me get the best discount deal on my recent purchase of "The Bobby Fischer Ultimate Tournament Series Plastic Chess Pieces - 3.75" King" with a 20%-off code, and a discounted "Wooden Tournament Chess Board" with free shipping!! It was shipped and arrived quickly. The chessmen are my new favorite.

House of Staunton’s associates are well informed, efficient, and helpful. They sell fine chess sets at a competitive price, and S&H is always timely. I highly recommend them.

Bob Ewers
Roanoke VA

Nice products and sometimes have good discounts coupons.

Buyer beware!

They ghosted me twice when I have tried to order. No communication from them saying why. I had to reach out wondering where my 2day shipping boards went. When I asked why, they said my order was flagged - and there was no real fix. I asked if for my trouble of being ghosted twice and not hearing from them, if I could get a code for free 2 day shipping. They said no. Ghosting orders, and not offering any fixes is poor taste in my opinion. I will not be using them after this last order (if it even goes through!).

Purchased a beautiful tirior set with pieces as a Christmas gift. There was clearly damage to the exterior box upon arrival. Unfortunately, when the interior box was opened a corner of the set was badly damaged.

Wrote to them ON CHRISTMAS and received a reply ALSO ON CHRISTMAS. I was astounded. They were friendly, responsive, and immediately offered options of either a partial refund or a replacement. We chose a replacement.

The replacement arrived much quicker than they expected (the model we purchased had sold out and they didn't expect it to arrive until March). They kept me informed all along the process.

I cannot praise them enough for their outstanding customer service. We look forward to many many years of battling it out on this set. But if we ever need anything else, I won't go to anyone else. They've earned a lifetime of loyalty.

House of Stounton is a quality shop with quality products - my complaint is about the support for European customers:
1. you place your order - all ok
2. you have to pay very high shipping costs with FedEx - they could offer cheaper alternatives.
3. FedEx asks for additional papers for customs which you have to provide as a customer - other shops take care for this.
4. you receive notification about the amount of the taxes from FedEx after custom clearance and have to pay to FedEx - other shops estimate the tax upfront and take care that you know about the total cost in advance and that there is no additional effort for the customer.

As a lifetime lover/enthusiast of chess, The House of Staunton is like a dream come true! The standard of quality they uphold is unmatched. All of my finest chessboards and chessmen have come from them. Once you’ve enjoyed playing a match with a 4" king set on a big beautiful board, there’s no going back! They also uphold the highest standard of customer service.

My last experience was not good. The finial broke off on my black King and when I called wanting to just replace the small finial piece, I was told I had to but the whole piece at an absorbant price. There has to be an outlet to obtain just the finial. I have been a longtime customer of HoS and this make me wonder about cotinueing as a customer. Take care of your customer. Not sure of the date but it was sometime earlier this year. BW

I have purchased several chess boards, a Zagreb lacquered set of pieces, and books and other items. When I have had a need for customer service it has been great. There is no reason not to choose House of Staunton for your chess needs.

High-quality chess products at reasonable prices. User friendly website to navigate.

Always answered questions helped when i needed replacement chess pieces, my only wish is a drop in price with the better chess boards.. but i know its not your fault, love evertthing i purchased from you thank you

The people at HOS is what makes the purchase special - whether in person or by phone or over the internet! They go the "extra mile" to make sure you are happy with your purchase! For a person who has been there since they started the business & have some of their first offerings, I have always found that even when there was a problem, they wanted to find a way to satisfy the customer. There may be more competition for your dollar our there today, but the business model started by Frank Camaratta & his product innovations have changed the world of chess & live on today!!

House of Staunton remains one of the premier providers of chess pieces in the world. Their craftsmanship is unmatched, their resources consistently excellent, and their service always prompt and professional. A true benchmark in the chess community. I’ve purchased luxury chess pieces, boxes, and boards from House of Staunton and have always been pleased with them. I highly recommend House of Staunton!!

I have purchased plastic chess sets with roll-up boards on several occasions for our chess club. They have always been good quality and I have had prompt delivery. I purchased a wooden Staunton-style wooden chess set and board that are of the highest quality and finish. Great products and great service.

You carry virtualy everything I could want in the chess world. Your shipping is always on the spot, you have great deals and great communication.

Love getting a flash sale for 30% off regular priced items. I'm tempted enough to look for items I might otherwise not look for. Sure enough, I found chess pieces from my favorite series in a combination of colors I don't have. With 30% off and free ground shipping, I will soon have another set to add to my collection.
Thank you HOS!