I am not impressed with the quality of my letterbox and I am appalled by the lack of customer care. I've had a basic letter box attached to my gate for a little over a year ( fitted January 2024 ) a... See more
Company replied
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See what reviewers are saying
After reading through previous customer reviews, all of whom were delighted with their purchase I decided to place an order. I couldn't be more pleased! I went for something simple and classy choo... See more
Purchased an oval ceramic number plate. The company responded promptly to a query about numeral alignment which they attributed to the chosen Times Roman font. Black on white provides an easily visibl... See more
I want to send a big thank you to The House Nameplate Company. I ordered a slate address nameplate which came very well packaged & it safely arrived to be mounted at our home in Madison,Indiana. We ad... See more
Company replied
Company details
Written by the company
The House Name Plate company was established in 1986 with the idea of creating beautiful handcrafted house signs, numbers and letterboxes. Since then we have sold over 2 million House Signs. We remain a privately-owned business. Over the last 40 years we have extended our product range to include slate, acrylic, brass, aluminum, granite and ceramic. All of our cutting, polishing, sand blasting and laser engraving is done at our workshops in North Wales.
Contact info
Unit 16, Vauxhall Estate, LL14 6HA, Wrexham, United Kingdom
- 01978 800 400
- sales@hnpuk.com
- www.housenameplate.co.uk
4.0
Great
579 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personal data breach with this company…
Personal data breach with this company as the source. Name and address leaked
30 March 2025
Unprompted review
Beautiful planter
Waited a few weeks for my 2 planters to arrive. They were worth the wait.
They are stunning and a lovely resting place for my beloved dog
Thank you 😊
10 October 2025
Unprompted review
A great company to deal with
Easy online ordering, quick delivery. Great quality and price. Free delivery, well packaged. Can highly recommend.
30 July 2025
Unprompted review
Notified by Google Dark Web Monitoring…
Notified by Google Dark Web Monitoring that my personal information has appeared online stolen from The House Nameplate Company. A quick Google for 'The House Name Plate Company data breach' reveals that they were probably hacked in 2024. Never been notified by the company of this data breach and seriously concerned about how they protect personal data.
13 July 2025
Unprompted review
Reply from The House Nameplate Company
Thank you for bringing this to our attention.
We want to assure you that The House Nameplate Company takes data protection extremely seriously. We have not experienced any known data breach within our systems, and all transactions are processed securely through Stripe, which is a PCI-compliant payment provider. We do not hold or store any payment information either on our website or internally.
We are aware of third-party reports and are currently conducting our own internal investigations to fully understand the origin of this concern. However, we would like to clarify that we have not received any formal confirmation of a breach affecting our systems, nor have we been notified of any compromise from the platforms we use.
We strongly encourage customers to contact us directly if they have concerns, so we can investigate and respond appropriately. While platforms like Google or Trustpilot are valuable for sharing experiences, direct communication allows us to resolve potential issues faster and more effectively.
If you believe your personal information may have been compromised, please email us at sales@hnpuk.com with any relevant details, and we will do everything we can to assist
Happy customer
Happy Customer.
Website easy to navigate and place order. Fair price.
Quick manufacture and delivery.
Good quality product, comes with fittings. Easy to install. Sign looks great.
7 July 2025
Unprompted review
Reply from The House Nameplate Company
Thank you so much for your kind feedback! We're really pleased to hear that you found our website easy to use and that your order arrived quickly. It’s great to know you’re happy with the quality of your sign and found it easy to install.
We truly appreciate your support and hope your new sign adds a lovely finishing touch to your home!
Best wishes,
The House Nameplate Company
Staff were friendly and helpful
Staff were friendly and helpful, available to speak to when I needed help with the design, honest about timescales, and the website is easy to use. The House Name Plate I purchased was lovely. I was really pleased with it and the recipient of the gift was delighted. Will use this company again.
7 April 2025
Unprompted review
Reply from The House Nameplate Company
Thank you for your wonderful review! We're so pleased to hear that our team were able to help you with your design and that you found the ordering process straightforward. It’s great to know the house nameplate was well received – what a thoughtful gift!
Your kind words mean a lot to us, and we’re delighted to hear you’d choose us again. We look forward to helping you in the future!
Not impressed by the quality or the service.
I am not impressed with the quality of my letterbox and I am appalled by the lack of customer care.
I've had a basic letter box attached to my gate for a little over a year ( fitted January 2024 ) and the product has already developed rust on the top of the product. I contacted to the company a few weeks ago and no one has responded or acknowledged my message. I fear they know they sell poor products, and do not care about their customers. I do hope I'm wrong.
10 March 2025
Unprompted review
Reply from The House Nameplate Company
Thank you for taking the time to leave a review. We're genuinely sorry to hear that you've had a negative experience.
We’ve looked into this matter thoroughly and unfortunately, we have not received any email from you, nor can we locate an order under your name. We also reached out to you via social media but have yet to receive a response.
We care deeply about our customers and would really appreciate the opportunity to resolve this issue for you. Please could you get in touch with us directly at sales@hnpuk.com or call us on 01978 800 400. We’re eager to help and ensure your concerns are addressed.
Thank you,
Lisa
Wow, Excellent Customer Service excellent product.
Wow, from the start to the finish we experienced fantastic service from Chloe, what an excellent ambassador for this company.
We were kept up to date with our different style's & images and when it arrived it was perfect, my wife & I are ever so pleased with everything from super service to an excellent finished product, Super Company will definitely deal with this company in the future. Again a big thanks to Chloe for all your excellent work.
Kind Regards
Mr & Mrs Owen
1 April 2025
Unprompted review
Reply from The House Nameplate Company
Thank you so much, Mr. and Mrs. Owen, for your fantastic review!
We're absolutely delighted to hear how pleased you both are with the service and your finished product. Chloe will be thrilled to read your kind words — she truly is a valued member of our team and we’re so glad she was able to make the experience such a positive one for you.
It means a lot to us to know you’re happy, and we’re very grateful for your support. We look forward to helping you again in the future!
Warmest regards,
The House Nameplate Company
Quality product but delivery let this company down
After researching a few companies for house name plates, I found this. They offered different styles and fonts etc so I placed my order and awaited delivery. This where it gets awkward - DPD sent me a text message to say they would deliver on a specific day and at a specific time, 13.36/14.36. I ensured that I was at home on the day and at the time in question but at 13.55, I received a futher message to say that as I was not at home, it would be delivered to a collection point some 4 miles away. I duly collected the house name plate and have to admit that it is beautiful and just what I wanted for my new build. As mentioned, the only dissappointing aspect was the fact that DPD lied about delivery and that I had to collect the parcel myslef.
26 March 2025
Unprompted review
Reply from The House Nameplate Company
Thank you so much for your review and for choosing us for your house nameplate.
We’re really pleased to hear that you're happy with the finished product and that it was just what you were looking for. However, we're truly sorry to hear about the delivery experience you had with DPD. We understand how frustrating it is to be home and still be told otherwise — and that having to collect your item yourself was inconvenient.
While delivery is handled by a third party, we always aim for a smooth experience from start to finish and we will certainly raise this issue with DPD directly. Your feedback helps us improve, and we really do appreciate you taking the time to let us know.
Thank you again for your kind words about the product itself — we hope it looks perfect on your new build!
Best regards,
The House Nameplate Company
Bought a self adhesive name plate and…
Bought a self adhesive name plate and you can't peel the backing paper off. Just the most useless and ridiculouse item ever.
1 March 2025
Unprompted review
Reply from The House Nameplate Company
Thank you for your feedback, and we're sorry to hear about the difficulty you had with the self-adhesive nameplate.
It sounds like there may have been a misunderstanding with the backing paper — we do include a strong industrial-grade adhesive, which can sometimes be a bit tricky to peel without the right technique. If you had reached out to us directly, we would have been more than happy to guide you through it or offer a solution.
We’re always here to help and want every customer to be happy with their purchase. If you'd still like assistance, please don’t hesitate to get in touch.
Kind regards,
The House Nameplate Company
Fantastic. Very fast delivery and great quality
I made an error on my nameplate. It was my fault but when I called the lovely receptionist she spoke to her manager and they immediately replaced the item for free.
Very fast delivery and great quality
21 February 2025
Unprompted review
Reply from The House Nameplate Company
Thank you so much for your kind review!
We're so pleased to hear you were happy with the quality and speed of your delivery. Mistakes can happen, and we're always happy to help where we can — we're delighted we could get a replacement sorted quickly for you.
Your lovely feedback means a lot to the team, and especially to our receptionist who will be thrilled to read your comments!
Best regards,
The House Nameplate Company
Brilliant service and excellent product.
Brilliant service and excellent product!
Also very, very good value. I bought a reversed slate house name plate with taupe finish, with Times Roman typeface. The photographs on the website don’t show the crisp edges well enough, it is a top quality product! Phoned the company to make the order as only wanted a house name and no number. Excellent and friendly customer service too. Arrived within one week of order. Thank you 🤩
21 November 2024
Unprompted review
Reply from The House Nameplate Company
Thank you so much for your fantastic review!
We're thrilled to hear how pleased you are with your reversed slate nameplate – the taupe finish with Times Roman is a beautiful combination, and it’s great to know it exceeded your expectations. We really appreciate your comments about the crisp quality, and we’ll certainly take your feedback on board regarding our website images.
It’s lovely to hear that our team were helpful when you called – we’re always happy to assist with custom orders. Thank you again for your support, and we hope your new sign is a perfect finishing touch to your home!
Warm regards,
The House Nameplate Company
Excellent Service From Start to Finish
Excellent service from start to finish. Excellent communication all through the order process. Delivery was super quick and signs arrived quickly and in excellent condition.
Would definitely use this company again and would happily recommend to others.
7 November 2024
Unprompted review
Reply from The House Nameplate Company
Thank you so much for your kind words!
We’re delighted to hear that you were happy with the service, communication, and speedy delivery — and even more so that your signs arrived in perfect condition. It’s always lovely to know when we’ve met our customers’ expectations from start to finish.
We truly appreciate your recommendation and look forward to helping you again in the future!
Warm regards,
The House Nameplate Company
Ordered a brass house name plate and it…
Ordered a brass house name plate and it arrived bang on time and we were really impressed with the quality. It weighed 3kg - which is really hefty and the quality of the finishing was superb. They included good quality rawl plugs, brass screws and end-caps to finish it off. I would recommend this company.
29 September 2024
Unprompted review
Reply from The House Nameplate Company
Thank you so much for your lovely review!
We’re delighted to hear you’re impressed with the quality of your brass house nameplate — they really do have a substantial, premium feel, and we’re glad that came across. It's great to know the finishing touches and fittings were appreciated too.
Thank you for recommending us — it means a lot. We hope your new sign takes pride of place for years to come!
Best regards,
The House Nameplate Company
Purchased the 3 tier recycling box
Purchased the 3 tier recycling box, states on the website and instructions there’s pre drilled holes.
Got in contact with this company to be told I received the old instructions and this item doesn’t come with pre drilled holes as stated. Also states this on their website aswell!
This product isn’t worth its money, wood is thin and came with nails poking out.
30 August 2024
Unprompted review
It's Perfect, Thank you!
We are so pleased with our new slate house number. It's Premium Slate with the number carved in it. The number itself is filled with gold colour paint - It looks amazing on our new front porch! We couldn't have asked for better service from placing the order to taking delivery. The quality of the product is excellent.
Thank you for supplying the perfect finishing touch!
19 August 2024
Unprompted review
The staff of this company were…exemplary!!!
The staff of this company were exceptional! Each person with whom I spoke was courteous and helpful. Communication was excellent and delivery was in the time I requested even though it was quite short notice. The items were well packaged and secure. Full marks all round!!
23 July 2024
Unprompted review
Delighted with our number plate
We researched quite a number of Companies online for a number plate for our house before deciding on the House Nameplate Company and this proved a great choice. We choose a Brass Bridge House Sign and although it did take just over 5 weeks to arrive, to say we are absolutely delighted with the final result would be an understatement. The number plate is of very high quality and looks wonderful on the wall by our front door.
If I have any constructive comment to make it would be that it would be to keep customers updated on the progress of the order without the customer having to chase this up. This said, when I did chase up my order Chloe was extremely helpful in updating me and confirming when the item had left their premises. I would highly recommend the House Nameplate Company.
22 July 2024
Unprompted review
Hasn't arrived
Ordered 7th June, now the 13th July, it hasn't even been dispatched yet. If you want your order to arrive I suggest going elsewhere
7 June 2024
Unprompted review
Fantastic product and service
Absolutely delighted with my house name plate. I went for the premium smooth slate sign. The engraving is fantastic - deep cut and beautifully done. Will look great for many years I am sure. Thank you
5 July 2024
Unprompted review
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