Positive experience so far. Just submitted a request for an Oyster card mockup. The visual proof looks great and arrived promptly after my request. I’ve paid for a sample to be sent to me and it wi... See more
Company replied
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Review summary
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Ease of use of their website, proofing and ordering. Haven't received the products yet so can't comment on this part of the process but I'm confident on my experience so for that there will be no issu... See more
Company replied
your web site is easy to navigate, the sample artwork supplied was wrappid. placing the order was straight ford and all your responses have been very fast and positive. Great service
Company replied
We ordered penciled with our brand on it and the communication was great from the mock up until the delivery. The communication process was very clear and the good arrived on time and as expected. I h... See more
Company replied
Company details
Written by the company
At hotline.co.uk, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
Why choose hotline.co.uk?
Written by the company
- See it before you buy
- With our free 20 minute Visual Proof™, you can see your logo on the product before you place an order. No guesswork, no long email chains. Just a clear, accurate preview so you know exactly what your branded merchandise will look like.
- Effortless online ordering
- Our website is built to make ordering promotional products straightforward. Clear pricing, fast turnaround times and everything managed in your online account. You can request a visual, make changes and place your order in just a few clicks.
- Quality you can rely on
- From first proof to final delivery, everything is handled with care. Our in house team ensures your design looks right and your branded products arrive exactly as expected, on time and ready to use.
Our Be Sure Guarantee
Order with confidence
Every order is backed by our 'Be Sure Guarantee'.
Your branded merchandise will arrive exactly as approved in your Visual Proof™. If it doesn’t, we’ll replace or refund your order.
We’ll also deliver on or before your agreed deadline, so your products arrive when you need them.
With our Price Match Promise, you can be confident you’re getting great value without compromising on quality. If you find the same product cheaper elsewhere before you order, we’ll match the price.
Contact info
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, United Kingdom
- team@hotline.co.uk
- www.hotline.co.uk
4.8
Excellent
3K reviews
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Replied to 100% of negative reviews
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Reply from hotline.co.uk
Hi John,
Thank you for coming back to us for another order. It's great to know that the speed of our service and the support from our team made such a positive impression. We really value your continued custom and hope to be part of many more successful projects in the future.
Kind regards,
Lucy Hayman
Customer Support
quick service and great quality of the…
quick service and great quality of the bespoke products we ordered
11 June 2026
Reply from hotline.co.uk
Hi,
Thanks for taking the time to leave us a 5-star review, Dan!
It's great to hear you were happy with both the speed of our service and the quality of your bespoke products. We really appreciate your feedback and are pleased we could deliver exactly what you were looking for. Thanks again for choosing Hotline!
Kind regards,
John Morrey
Customer Support
Reply from hotline.co.uk
Hi Steve,
Thank you for taking the time to leave us a 5-star review. It's great to hear you found the ordering process so simple and the website easy to use. We're also pleased our team was there to help whenever you needed it.
We really appreciate your feedback and look forward to helping you with your next order.
Kind regards,
Lucy Hayman
Customer Support
The ordering experience was very good
The ordering experience was very good, it was great to see my design on the item before hand it really helped make a decision .
30 June 2026
Reply from hotline.co.uk
Hi,
Thank you for your fantastic review! It's great to know the ordering process worked well for you. Being able to preview your design on the product can make all the difference, so it's brilliant to hear it helped you choose with confidence.
We appreciate you choosing Hotline and hope your finished items are exactly what you were looking for. Thanks again for your support!
Kind regards,
John Morrey
Customer Support
Pen Order
The website was easy to follow and I sorted out how to find the things I wanted in the end.
30 June 2026
Reply from hotline.co.uk
Hi Jane,
Thank you for taking the time to leave us a 4-star review.
It's great to hear you found the website easy to use and were able to track down what you were looking for. We know having plenty of choice is important, so we've worked hard to make finding the right promotional products as straightforward as possible. We hope your Contour Pens are a great success, and we'd love to help again whenever you need more branded merchandise.
Kind regards,
Lucy Hayman
Customer Support
your web site is easy to navigate
your web site is easy to navigate, the sample artwork supplied was wrappid.
placing the order was straight ford and all your responses have been very fast and positive.
Great service
30 June 2026
Reply from hotline.co.uk
Hi Keith,
Thank you for taking the time to leave us a 5-star review!
It's great to hear that you found our website easy to navigate and that the artwork proof, ordering process, and communication all made for a smooth experience. We're also pleased we could help with your Rapid Seed Packets and provide quick responses throughout. Thanks again for your order, and we hope to work with you again in the future.
Kind regards,
Lucy Hayman
Customer Support
Quick visuals and prompt replies
Quick visuals and prompt replies or edits needed from staff. Fab service!
25 June 2026
Reply from hotline.co.uk
Hi Katrina,
Thank you for your review! We're so pleased to hear you had a great experience with our team. It's great to know the visuals, quick replies, and speedy artwork edits helped make the process smooth and straightforward.
We really appreciate you taking the time to share your feedback and hope to work with you again on your next promotional merchandise order.
Kind regards,
Lucy Hayman
Customer Support
Reply from hotline.co.uk
Hi Simon,
Thank you for the 5-star review!
It's great to hear you found our communication helpful and the website easy to use. We aim to make ordering branded cotton tote bags as straightforward as possible, so it's fantastic to know that was your experience. We really appreciate your support and hope to work with you again on your next order.
Kind regards,
Lucy Hayman
Customer Support
Reply from hotline.co.uk
Hi,
Thank you for your 5-star review! We're so pleased to hear you found the ordering process stress-free and straightforward – especially for your Supavalue Stress Balls! Making it easy from artwork through to delivery is exactly what we aim for. Thanks again for choosing Hotline, and we appreciate you taking the time to share your experience.
Kind Regards,
Lucy Hayman
Customer Support
Product turned out really well
Product turned out really well, was able to track progress and impressed with the quality
29 May 2026
Reply from hotline.co.uk
Hi Jackie,
Thanks for your review. It's fantastic to hear the Mood Soft Feel Ballpens turned out so well and that the finished quality impressed you. We're also glad the progress tracking kept you informed throughout your order. Thanks again for choosing Hotline. We hope to see you back when you're ready for your next promotional product.
Kind regards,
John Morrey
Customer Support
Reply from hotline.co.uk
Hi,
Thanks for taking the time to leave us a review! We're so glad to hear you love the mugs. It's always great to know our products have hit the mark, and we really appreciate your feedback. We hope to help with your next order whenever you're ready. Thanks again!
Kind regards,
Lucy Hayman
Customer Support
Easy to deal with and good product
Just received our keyrings, thank you. Really pleased with them. The company logo was easy to set up with you and delivery took 3 weeks.
Will order again, thank you
4 June 2026
Reply from hotline.co.uk
Hi,
Thanks for the great review, and for choosing Hotline for your first order.
It's brilliant to hear the keyrings turned out just as you hoped and that getting your logo set up was a straightforward process. We know receiving the finished products is the best part, so we're glad they were worth the wait.
We appreciate you saying you'll be back to order again, and we'll be here whenever you need your next batch of branded merchandise. Thanks again from everyone at Hotline!
Kind regards,
Lucy Hayman
Customer Support
Always on par
18 May 2026
Reply from hotline.co.uk
Hi,
Thanks for taking the time to leave us a review, Mons. It's great to hear we're "always on par" and that you've had another positive experience with us.
We're pleased your engraved Ziguur Recycled Aluminium Ballpoint Pens met your expectations, and we appreciate your continued confidence in Hotline. We look forward to helping with your next order.
Kind Regards,
John Morrey
Customer Support
Excellent service
Excellent service. Really quick turn around on design and delivery. Will definately us them again and would recommend them for anyone else wanting promotional items.
1 June 2026
Reply from hotline.co.uk
Hi Ian,
Thank you for your fantastic review and for choosing Hotline for your first order of Budget Promo Baseball Caps.
It's great to hear that you were impressed with the speed of both the design process and delivery. Knowing that you'd use us again and recommend us to others is one of the best compliments we can receive.
We appreciate your support and look forward to working with you again in the future.
Kind regards,
Lucy
Customer Support
Unhappy Customer becomes Happy Customer
My logobugs weren't delivered on time and there was a delayed response to my initial chase-up.
But when John at Hotline got involved the communication improved dramatically, I was told what had gone wrong and that the bugs would be delivered the next day. They have just arrived. Very happy with them.
Thank you to Hotline for turning an unhappy customer into a now happy customer.
22 June 2026
Reply from hotline.co.uk
Hi Caryn,
Thank you for updating your review.
We appreciate your patience while we looked into the delay with your Logo Bugs order. We're pleased John was able to keep you informed, explain what had happened, and get everything back on track.
It's great to hear the Logo Bugs have now arrived and that you're happy with them. Thank you for giving us the opportunity to resolve the situation and for taking the time to update your feedback.
Thanks,
Oliver Galpin
Managing Director
2 of the 10 Soldy 10.000mAh Rcs…
2 of the 10 Soldy 10.000mAh Rcs Recycled Plastic Solar Dynamo Power Bank (A6889) i have purchased don't work, not charged once, windup making funny noise, solar panel left on dashboard in broad daylight at 30C heat didn't charge the battery. It is embarrassing that i have purchased these items to promote business, and now i feel ashamed to hand those over to selective clients. Paid a reasonable price for it, so i would have expected some quality product.
9 June 2026
Reply from hotline.co.uk
Hi Gurkan,
Thank you for your feedback, and we're sorry to hear about your experience with the power banks.
This is the first time we've been made aware of these issues, and we're concerned to hear that two of the ten units are not functioning as expected. The Soldy 10,000mAh Solar Dynamo Power Bank is a premium product, and every unit should be fully operational, so what you've described is certainly not the standard we expect.
Had we been made aware of the problem sooner, we would have investigated straight away. I've already asked the team to contact you urgently to gather the details we need so we can look into this properly and work towards a resolution as quickly as possible.
We appreciate you bringing this to our attention and look forward to resolving the matter for you.
Kind regards,
Oliver
Managing Director
Hotline.co.uk
Website is very user friendly
Website is very user friendly, they were very quick in responding to queries and approval of artwork etc. I was also very happy with the delivery time.
22 June 2026
Reply from hotline.co.uk
Hi Christine,
Many thanks for sharing your experience with us. It's fantastic to hear that you found the website straightforward to navigate and that the artwork approval process was handled quickly and efficiently.
Providing prompt support and keeping orders moving smoothly is something we focus on, so we're glad this was reflected in your experience. It's also great to know that you were happy with the delivery times.
We appreciate your order and look forward to working with you again in the future.
Kind regards,
Lucy
Customer Support
Quick and easy to order
Quick and easy to order. I changed my mind a few times and was never an issue.
Would use again.
29 May 2026
Reply from hotline.co.uk
Hi Helen,
Thank you for your review and for choosing Hotline for your first order of Value 4oz Lightweight Cotton Tote Bags.
It's good to hear that the ordering process was straightforward and that making changes along the way was simple. We know ideas can evolve during the proofing stage, so we're always happy to help refine a design until it's exactly right.
We appreciate your feedback and are glad the experience left a positive impression. Thanks again for your order and recommendation.
Kind Regard,
John Morrey
Customer Support
Fast turnaround and good value for money
28 May 2026
Reply from hotline.co.uk
Hi Tim,
Thank you for your continued custom and for taking the time to leave us a 5-star review.
It's great to hear that you found our Full Colour Hampshire Mug to offer good value for money and that you were happy with the fast turnaround. We know how important both speed and quality are, so it's fantastic to receive such positive feedback from a returning customer.
We appreciate your ongoing support and look forward to helping with your next order.
Kind regards,
Lucy
Customer Support
Reply from hotline.co.uk
Hi,
Thank you for your 5-star review.
It's wonderful to hear that our customer service stood out for you. We believe great service should be at the heart of every order, so your simple but powerful feedback means a lot to the team.
Thank you for choosing Hotline and for taking the time to share your experience. We really appreciate your support.
Kind regards,
Ollie Galpin
MD
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