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HotelsOne Reviews 

25,041
•
TrustScore 4.5 out of 5

4.7

Hotel
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Review summary

Created with AI, based on recent reviews

Looking at 10,198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online platform is completely straightforward to navigate, making it remarkably simple to find available rooms and complete reservations very quickly. People also deeply appreciate the clear pricing structure, detailed accommodation descriptions, and wonderful photos that show exactly what to expect before finalizing any booking. However, some customers also noted unexpected booking fees and expressed frustration when discovering that final costs were higher than anticipated. A few reviewers additionally mentioned feeling confused by the site design, occasionally mistaking the platform for an official hotel page instead of a reseller.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the website is very... See more

Booking process

Consumers find booking process to be positive and straightforward. Reviewers frequently highlight clear... See more

Website

Clients share positive opinions on website, highlighting clear navigation, easy booking procedures, and... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. While many consumers... See more

Location

People report positive experiences with location, highlighting it as a big plus during their stays. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to find rooms, photos were great of the hotel and surrounding areas. Easy to book and got instant confirmation. The cost is very affordable and includes tax, fees, free breakfast room options a... See more

Rated 5 out of 5 stars

Easy to book, clear pricing that is lower than the travel sites, complete information so that we know what to expect.

Rated 5 out of 5 stars

easy fast and accurate, with a better rate than through a booking website like Expedia. keep up the good work!

Rated 5 out of 5 stars

We love this hotel. Our daughter is at Exeter university , so we love to stay here when we visit her. Friendly staff and great food. Rooms are very comfortable.

Company details

  1. Hotel
  2. Travel Agency

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(25,041)

11,340 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

It was great

It was great! Easy to book, with no extra fuss! The hotel was recommended by a local resident, so I am looking forward to the trip!

16 September 2026
Unprompted review
Rated 1 out of 5 stars

'Misleading' advertising doesn't even come close..

I made a booking for an hotel in Cardiff via HotelsOne after seeing on their website that the hotel offers free self parking - free or not, I am disabled and unable to walk long distances especially when carrying luggage. With our visit drawing near, I contacted the hotel to find out how to access the free parking only for them to tell me that this facility does not exist - there is no parking whatsoever at the hotel. I immediately contacted (in their words, "reached out") HotelsOne seeking a refund. All I got was an email confirming that the hotel doesn't offer free parking.
If this is acceptable, why not change all the details? Why not advertise 'free meals' and then find out there aren't free meals? Or why not advertise anything else only for customers to find out whatever facilities HotelsOne advertise don't actually exist.
Surely customers should be able to take any advertising by this company on its face value rather than having to confirm everything with the hotel in question, only to find out that the HotelsOne advertising isn't accurate, honest or truthful.
Not good enough; this was the first booking I have ever made with HotelsOne. Suffice to say, it will be the last.

13 September 2026
Unprompted review

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