Location was great; right off the highway. Room was clean, bed comfy. Very polite & helpful staff. Great hot breakfast if you're not gluten allergic. Had enough alternatives for a good breakfast a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very disappointing stay, I asked for ground floor room as suggested when booked only to be told none available strike 1 second issue we tried calling reception as it showed on handout and didn't work... See more
I just had my account taken over by someone else and it took a whole week to sort out leaving my account member points and worst of all my card details viololated. Customer promised she will within 7... See more
Company replied
I had booked a hotel room for 4 nights, and received the confirmation email. But 10 min later I received another email... now its my cancellation confirmation email. And the local Hotel in Eur... See more
Company replied
Company details
About HotelClub
Information provided by various external sources
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company
I have used HotelClub for several years for hotel bookings - mainly in Europe, but also in Australia and New Zealand. They have a great range of hotels at good prices and their website allows you to determine hotel facilities and location quite easily. I have never had a problem with the bookings - all have been made and we have stayed in the hotels with no difficulties. Indeed, many of the hotels were even better than we had been led to believe from the descriptions!
I would recommend them to anyone who is seeking to book a hotel.
HotelClub and Metro on Pitt Hotel were amazing
I recently had a trip to Sydney for a girls night out. The team at the hotel were professional, courteous and very helpful. Check in and Check out was seamless and with no fuss. The room was neat and tidy and the bed was very comfortable. Metro on Pitt Street is close to public transport and is an easy walk (less than a minute) to George St entertainment district.
Good service
Good service; nice, friendly and helpful people, I would recommend this company to anyone
Best Prices and Reward Points
A pleasure to use the site, earn valuable reward dollars all while getting the best rate available!
Very nice and clean
I thoroughly enjoyed my stay
Customer service was great
My room was clean
Where to go if you want a hotel with no fuss
I have been using the HotelClub website since 2003 and have never had any problems. Although not a constant traveller I have booked hotel rooms in India, Singapore, Australia, New Zealand, France, Belgium and the UK over the years and have found the site easy to use. The company publishes all reviews of hotels (both good and not so good) and therefore gives the customer sufficient information in order to make a decision. As is apparent in my rating score I would (and have) recommend(ed) HotelClub to anyone.
HotelClub rocks
I have used hotelclub about 5 times over the last 12 months, significantly more frequent than other hotel sites. I find that the pricing are the best most of the time and they do offer loyalty rebates for the next transaction. They have a vast range of hotels to choose from, with good details on the rooms. Booking through the computer browser or mobile devise is generally a breeze. Will definitely use again and recommend to others.
Great Service, Great Motel with noi hiccups at all
Great Service, Great Motel with no hiccups
Hotel in Dubai
It was the first time I buy thru HotelClub, and it was easy, good price and good hotel. Everything was right.
The app is working great
Have had no problems at all with bookings and payments. Everything works smooth
I felt pressured to make a reservation when I was not ready.
Although friendly, the representative could not guarantee that my reservation would be exactly what I wanted. I called over 3 months in advance to get a 1st floor room for my disabled husband with 2 double beds for 3 adults staying in one room; neither could she guarantee, yet she said I could call the hotel a month before to find out if the double beds were available. Well what good was it if I could not have the first floor? As many times as I have used this service in the past and been very happy; this time I am very displeased.

Reply from HotelClub
Convenient to use; Attractive to book.
Booking was with ease. Necessary information was made available on the site. Even offered a price discount of a few dollars for repeat customers. Made the offered price cheaper than other booking sites. Will use the services again if the prices are competitive and attractive.
Easy. Efficient.
Best online accomodation system I have dealt with. Range of options with great value for money and great opportunity for rewards.
Easy to book
The website was easy to use. And the site offered the best rates.
Always consistent
We have used Hotel Club many times over several different trips. We have always found them to be professional and trustworthy. When we have had to cancel a booking, there has never been any problems with that. The bonus points you accumulate to put towards future bookings has been very helpful.
VERY HAPPY!!!!!
The overall prices and services and locations were very good to outstanding and very affordable. One small issue was when we booked at a water park resort we thought it included the water park as we had to pay extra.
It fulfills all my needs all over Australia!
Nice amounts of hotels with easy-to-use interface and nice reward scheme that can provide me with all my needs anywhere I go in Australia! Looking forward to my next trip overseas :)
Best company out there
I wasn't sure an Australian company would suit my needs for hotel searches here in the U.S., but I was pleasantly surprised that not only were they seemingly able to negotiate with hotels for better prices (exact same rooms at the exact same hotels on hotels.com and kayak.com) but also a much more elegant and user friendly app than all others I've ever seen. Their follow up and support is just enough, not too much or too little. I've now used them several times as I've discovered that they are a well run, consistent, and very trustworthy company. Awesome job guys. I'm glad you exist!
Smart Traveller
Hi I travel alot as single person. I find hotel club give good rates and service. Whether it's booking or needing to cancel or amend just as easy. Their online chat is also very usefuI when booking or comparing rates.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







