www.hotel.info Reviews 751

Stayed over while in cologne for the last England group game. Fairly priced clean and tidy. Would use this hotel chain again in the future.

was having trouble with Travelodge site after 2 hours I tried your site had room booked within 5 minutes which was excellent will be using your site from now on

Booked a hotel stay only to be told few days later that the price would be substantially higher than what was confirmed in the booking . Never had such a bad experience with any other booking site.

More useful and accessible than other hotel booking sites. Has found me great bargains, will be my first port of call for now on .

Rip off - don’t use this site in Europe

he website has a very structural layout and an effective use of images and text that don't distract visitors from the most important content. The website also makes use of blank space to allow web visitors to breath.

The Hotel room was already booked and I had to find another hotel in the middle of the night. Very bad service and miscommunication between the website and the hotels.

Rude staff, no desire to help in solving a problem. There are no quick answers, no desire to keep the client. Absolutely indifferent attitude to people.

The hotel I booked through hotel.info was fine but the listing was written to imply that parking was “included”. Instead the hotel charged a full EUR15 for a single night parking and wouldn't budge. Their excuse was that street parking (not available in the evening when we checked in) would have been free. The person checking us in handed me a parking pass for the garage gate without a whisper of the cost. Hotel.info should be clearer about they require hotels to list parking availability free vs for a price.

Ok.

Thak you Marko.

Best regards

Ivana

____________
Hy Marko,

my reservation number is 125417031.

I booked hotel at 28.03.2019. at 22:15.

Tomorow Hotel send me an email, first asking me to send credit card details like as the Card was not valid (what is incorrect, I contcted a Bank to see if there it is sam problem with credit card, and there was not!), and one minute later they have send me this text:

Dear Sir, We are sorry for the inconvenience. Unfortunately, our channel manager sends incorrect prices to HRS. We can offer you a room, but not at the price booked. Best Regards Grand Excelsior Munich Airport

After answering on this, they gave me a new offer, with biger price!

If it is their mistake, they should manage with it, not costumer!

Ivana

Responsive and competent customer service. Very impressed!

Very professional site. They provide good services with respect to the customer.

Very good selection of hotels in Germany. So far prices have been good and booking is easy.

I would like to see more photos of individual rooms with a detailed bed arrangement description. I am always looking for 2 separate single beds and often it is unclear.

Charged credit card.
Just before my trip to Germany (3 days before) somebody from the hotel I was making booking in tried to charge my credit card in advance. While the advert clearly said that it's not gonna be charged and I can pay for it manually.
Luckily, I didn't put enough money there at that exact moment and money were not lost.
The most crucial thing is that the person tried doing it 3 times.
1. the whole sum of money
2. 1000 euros
3. 500 euros.

To make it clear, I'm sure that it was made from the hotel, because it is shown in the history of my card (in the bank app).

Clear and simple to use website, browsed through the many hotels before selecting the best option for us. Clear hotel descriptions with lots of detail, reviews and maps. Good pricing (compared with other websites). All that I need for short hotel breaks.

Totally disgusted by the service of hotel info, I have 7 apartments which I paid £24,000 for yourselves to advertise my apartments on over 300 websites(never happened) then when i decided I didn't want to work with use the lady I was dealing with became aggressive/ harassed me/ logged into my booking.com site and continued to keep closing my apartments over Xmas and New YEAR, total breach of contract and fraud, justline this women's name is based in Brighton, this women is so unprofessional and just out to ruin people's hard earned businesses, I shall be taking legal action.

reliable and easy functioning and you can reserve in many hotels without credit cards.

Someone was using my information to make a reservation and I kept trying to get in contact with them, letting them know that there was someone unlawfully, and without my authorization but they did NOTHING!

I contacted the hotel to let them know and all I can do is pray.
120452193