HostPapa Reviews 

Cherry was very helpful and talked me through all the confusion of my website and email. Thank you so much. It's also quick to get in contact with staff on the chat.
I feel the customer service reps go above and beyond.

My conversation with Jaywel P was very helpful and informative. I have been with Hotpapa for about 15 years and have always found them accommodating and helpful

Hello! I had a technical problem with my email account and Cherry took care of my issue with professionalism. It was quick and efficient! Thanks!

Service was fast, friendly, and informative. Juan was extremely patient and reassuring. Thank you.

Hostpapa technical support is EXCELLENT!
Jonathan G. was patient and calm working with me over an hour, twice! He is very knowledgeable and professional and dealt with several issue I had methodically and calmly all the way to the desired outcome! He is a great asset for Hostpapa.

Customer service on the other hand, not so good...

Hi Hector was very helpful and very patient with solving my email issues that were my fault. He had no problem explaining how to fix this and waited till it was fixed and showed my how to change the password and said they are there to help with any problems.

Thank You Again !!

My website was unsecure so I contacted Hostpapa for help with that and they fixed the problem in short order.

Great service today from Bahaeddine C at HostPapa. Got our emails up and running without delay.

The customer service rep (Cherry) helped us understand our billing and referred our questions for further followup. Thank you for your help!

Real time responses to tech problems.

I am starting a new business and for the first time, I am establishing presence on the internet. HostPapa has been incredible in support and advice through quick responses and level sets, to ensure my objectives are met. Excellent team of people professionals.

Cherry was able to assist me and gwt my email working correctly in minutes.

Quick response and issue dealt with efficiently

We used their cheap sign up package twice with a different email address. Towards 2/3rds of the second time period we received very aggressive and intrusive messages telling us that our websites were using too many resources. Instead of explaining how to reduce the resources they over and over again tried to upsell us to an expensive hosting package. It was very a unpleasant almost nasty experience trying to reason with them at that point. We had to abandon the service before it expired and move to another more friendly host.

The experience was perfect. I have nothing bad to say and I would love to be connected with Lucas S. next time I face a problem. 5 stars. Thanks Lucas.

I'm in the process of moving my webhosting service from a different company to HostPapa. While everyone that has helped me in chat was polite and helpful enough, it was Cherry that really stood out for me. This is because Cherry is the only person that actually typed my name when they said hello, not just "hey there". Then Cherry went on to solve my issue in very little time.

After all, before I can chat with a HostPapa representative, I am required to enter my credentials. Cherry is the only one that made me feel like just a number, and more like a valued customer. Thanks again, Cherry.

Years of excellent service 24/7.

It is really a bad host, after my service end, I am not going to use this one after the term or even before the term finish , every single service we need to pay extra. It is showing price as 0 in the recommended service, then i did not cancel it . then send me a $47 bill. Customer service just told me it is not accurate, but that's where I should choose my service, how that one can be not accurate

I’ve consistently had outstanding service from HostPapa. Even when I’ve made mistakes that broke my website, their support team resolved the issues quickly and cheerfully. Their reliability and customer care are second to none. Highly recommended.