HostPapa Reviews 

2,972
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, patient, and knowledgeable, making interactions pleasant. Customer service is frequently described as excellent, with people appreciating the efficient and professional approach, often highlighting quick response times. However, some customers also noted issues with website functionality, including difficulties changing nameservers and inconsistent email or FTP services. A few others felt support could be inconsistent, with some experiencing slow handling, repetitive advice, or unresolved problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Users describe positive interactions with customer service, often highlighting the professionalism, patience,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the great service and... See more

Website

Customers had ambiguous experiences with website services, with some reviewers praising the helpfulness of... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and accurate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with hostpapa since 2019-20. I have seldom encountered technical issues but when I have, their technical team has resolved any issues I might have had without leaving me hanging... See more

Rated 5 out of 5 stars

Been in the SW business since "Christ was a babe in diapers." The Hostpapa support team is among the best there is - Right attitude, helpful, thorough (always follow up when needed. Generally resolve... See more

Rated 5 out of 5 stars

Over the years I have used Hostpapa and they have been so helpful with a couple of technical issues, mainly due to user error. I have pretty much always found them patient and understanding, either vi... See more

Rated 5 out of 5 stars

I had an issue with my host email and just couldn't figure it out. This was affecting email from my website. I got hold of Lucas at customer service and he literally sorted it within a minute of check... See more


Company details

  1. Web Hosting Company
  2. DNS Provider
  3. e-Commerce Solution Provider
  4. Email Service Provider
  5. Website Designer

About HostPapa

Written by the company

About Us

Superior customer experience, affordable pricing and lightning-fast servers powered by renewable resources?!

That's what I'm talking about! 😎

These have been a part of our service for almost two decades. HostPapa is the go-to spot for aspiring entrepreneurs to give their venture a memorable name, develop a unique brand identity, and launch a stunning website. 🤩

HostPapa

Got stuck? 🤔 Have no fear, friend! 🥰

At any time of day or night, our customer service representatives are always there to assist you and provide the most helpful and enjoyable service you've ever had, backed by years of experience and cutting-edge industry knowledge. 😇

All you have to do is to keep dreaming!

We'll take care of the roadblocks preventing you from turning your dreams into reality!

As long as you accomplish your goals, we accomplish ours! 🎯


Our Products

We use every tool at our disposal to guarantee that your project will succeed beyond your wildest dreams. The following is a list of a few products that can help you achieve new heights:

Web Hosting Website Builder Build My Website


HostPapa Do-It-For-Me

🛠️ Build My Website 🛠️

Avoid wasting time on tedious tasks like learning a new website development technology or hiring and supervising a design agency. We'll handle everything for you at a minimal cost 🤑, freeing you your time to concentrate on operating your business 📈

Your site is optimized for mobile use 📱 and search engines, making it more visible to potential buyers. 👀

Simply fill out the form and one of our Web Solution specialists will contact you to set up a free, no-obligation 20-minute consultation. They'll talk about how you envision your ideal website to be designed. 💖


Build My Website!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,972)

520 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Customer Service!

I have been with Host Papa (previously LFC Hosting) for over 20 years and have been thrilled with the service the whole time. The customer support has always been and continues to be exceptional and with real people!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Seriously amazing customer support at…

Seriously amazing customer support at HostPapa. Allison helped us on the spot to deal with an SSL certificate issue that our old hosting company used to struggle with every year. Very happy we have moved to HostPapa!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

i had an issue with my Domain

i had an issue with my Domain, Alisson was quick and sufficient to solve my problem and put my mind at easy, outstanding customer service team, i cant recommend them enough!! thank you again!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Their human customer service goes above and beyond

It's always easy to connect with a real person on host papa and they go above and beyond in order to help solve a problem or simply answer questions. There is no AI chatbot in between, which is great. And the problem is always solved. Hostpapa is competitive with a wide range of products and I have used them for years but mostly I stick with them because of their outstanding customer service.

7 April 2026
Rated 5 out of 5 stars

I had a great experience with HostPapa…

I had a great experience with HostPapa support, especially with Cherry. She helped me resolve an issue with my domain setup that I was struggling with for a while. Cherry was incredibly patient, took the time to understand my situation, and explained everything clearly in a way that was easy to follow.

What really stood out was her calm and understanding approach. She never rushed the process and made sure everything was working properly before finishing the session. Thanks to her help, my domain issue is now fully resolved.

I truly appreciate the excellent support. Thank you, Cherry!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service!

I can’t emphasize enough how pleased I am with the customer service provided by Host Papa. Oussama Boujerda was the person who helped me with the migration of my website and he went “ABOVE AND BEYOND” to ensure the migration was completed to my satisfaction! I can’t thank him enough for the help he gave to me!! Thank you for being such a professional and helpful company. I hope totally happy with your hosting service - tremendous!

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Cherry saved my stress!

Cherry was a very helpful representative. I thought I lost my whole business site, but she was able to get it back for me! Phew! I recommend Host Papa. I'm a recent transfer to their service, and I find it to be a great one.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Jericho M

Jericho M, was great in helping me with a website issue we had, fixed it within 5min and site was back up and running A+++ customer service.
Thanks HostPapa

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Jericho M

Jericho M. helped me sort out 1x servier issue and 1x domain/site related issue - sometimes it's not always the help that is useful for a customer but an understanding behind why some issue has or is persisting and helpful clarity besides the help can go a long way

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! Thanks go to all of the team for the super-smoothe transfer of my website. Special thanks to Adriana for her help and patience in providing me with all of the information I requested and for guiding me through the process. I look forward to a long association with this highly professional hosting service. Thanks again … Eric P.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

If I Could Give A Zero That Would Still Be Too High

An "Account Manager" told me I needed more storage and threatened that my email would be defaulted if I did not. He offered the option to "migrate" it to a Microsoft 365 account with more storage. He said it would be a simple matter of migrating the emails which would be done outside of business hours, would not effect my incoming emails and would be done quickly. Turns out, they did the migration this morning during business hours, my email service stopped completely shortly after they started and it has been down ever since. This is the same company who "migrated" my e-mail account when they took over Junpline and said it would be quick and painless. Took two days for them to fix that one. My email has now been down the entire day and all I get are some email messages from a "product specialist" who writes like he just flunked third grade English. Evidently Host Papa "product specialists" are too good to pick up the phone and try to work with the paying customers. To top it off, my email is still not working and all Host Papa can say is that they will write another ticket. Bet it is going to be more than 2 days on this one. Worst customer service ever.

25 March 2026
Unprompted review
HostPapa logo

Reply from HostPapa

Thank you for the feedback, RR!

I'm afraid that we could not track an exact experience that matched what you have described in our systems and the name used here on Trustpilot.

To confirm the legitimacy of the review and figure out what went wrong, we used Trustpilot's Find Reviewer feature to discover more. Please provide any identifying information, such as a ticket or client ID number, that would help us locate your account in our system. This will also ensure that we are looking at the right situation and have accurate and correct data regarding the feedback.

Once we have more information, we will be better prepared to investigate these concerns further.

Nicolae
Customer Happiness Manager
HostPapa Inc.

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