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2.8
3 reviews
Hasn’t replied to negative reviews
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I was with my friend and her elderly father when this happened. I witnessed how poorly the company handled the situation and how they left him stranded without care. It was shocking, and I would never recommend staying with them. Would give lower than 1 star if I could
Can’t comment on the actual apartment because we never even got to see it. This was by far the worst experience I’ve ever had with a booking. We reserved one of their apartments through Airbnb for my elderly father, only to arrive and discover there are 20 steps leading up to the front door - a detail that was almost hidden at the bottom of the listing and was super easy to miss. Even though the listing had a big long section with “things you should know” and it wasn’t mentioned there.
When we tried to communicate with the company and find another solution, we were yelled at by Tim and treated horribly. My father was left stranded in the middle of the night with no way to enter the property, and the company showed zero concern nor wanting to solve the matter.
Not only did they refuse to help us, but they also refused to refund the full amount, keeping around 800£. To make matters worse, they required us to sign a long, intimidating contract as a condition for receiving the code to the keys, a demand we were only informed about an hour before check-in. This should have been made clear in the listing.
Overall, they made us feel like our well-being and needs as customers didn’t matter at all. I would strongly advise against booking any of their apartments.
A very bad experience with this company! Ineffectual, incompetent and uncaring!
If it were not for a rival company, we wouldn't have had accommodation. Just be very careful to whom you entrust your money - make your research and use the owner him/herself.
Do not trust this company under any circumstances!
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